Changes to the trans-Tasman Alliance

Air New Zealand and Virgin Australia will end their trans-Tasman alliance in October this year following seven years of partnership. Air New Zealand will no longer sell Virgin Australia’s trans-Tasman flights as part of its network, and Virgin Australia will no longer sell Air New Zealand’s trans-Tasman flights, for flights from 28 October 2018 and beyond.

What does this mean for customer with existing bookings?

If you have a booking with a NZ7000 series flight number, this means you’ve booked on a Virgin Australia operated service and these changes may affect you if you are booked to travel on or after 28 October.

For travel prior to 28 October 2018:

Customers who are booked for travel prior to 28 October 2018 are unaffected by this change.

For travel on or after 28 October 2018:

Air New Zealand customers booked to travel on a Virgin Australia operated service (your booking will have NZ7000 series flight number) on or after 28 October 2018 will be rebooked as follows:

 
trans-Tasman Economy Class

Will be rebooked to

: Economy Class on an Air New Zealand operated service^

 
trans-Tasman Business Class

Will be rebooked to

: Business Premier on an Air New Zealand operated service^

 
Domestic Australia travel to Perth or Adelaide

Will be rebooked to

: An Air New Zealand operated service to/from Perth and Adelaide

 
All other Domestic Australia travel

Will be rebooked to

: Flight number will change from NZ7000 series flight number to a VA flight number

^From 18 December 2018, Air New Zealand will launch new services to Brisbane from both Queenstown and Wellington. The airline will operate up to four times a week on the Queenstown-Brisbane route and up to five times a week on the Wellington-Brisbane route.

Customers booked to travel on either of these routes from 28 October to 17 December 2018 on a Virgin Australia operated service, will be re-accommodated via Auckland or Christchurch. this re-accommodation process will also apply to those customers booked on the Virgin Australia operated Dunedin - Brisbane service. If this option isn't suitable to you, please contact your original booking agent to discuss alternative options.

Air New Zealand will be contacting affected customers who we hold contact details for over the next few weeks to advise of new flight details. Customers who have not booked directly with Air New Zealand, your booking agent will be in touch in the next few weeks. 


What does the end of the alliance mean for customers of each airline?

From 28 October 2018, Air New Zealand and Virgin Australia will each operate their trans-Tasman network independently and we will no longer sell each other's trans-Tasman services.

Air New Zealand will no longer sell Virgin Australia’s trans-Tasman flights as part of its network, and Virgin Australia will no longer sell Air New Zealand’s trans-Tasman flights for flights from 28 Oct 2018 and beyond.

We are currently in discussions with Virgin Australia regarding any ongoing arrangements relating to our respective domestic networks.

What will happen to Air New Zealand customers booked onto Virgin Australia flights?

The alliance arrangements will remain in place until 27 October 2018. Customers travelling on or before that date will be unaffected.

Air New Zealand will be re-accommodating Air New Zealand ticketed customers booked to travel on Virgin Australia on the Tasman after 27 October 2018. We will be in touch in the next few weeks about any changes to your booking.

What will happen to those trans-Tasman services that are solely operated by Virgin Australia, especially Dunedin, Wellington and Queenstown services?

Any enquiries regarding Virgin Australia’s network and schedule post 27 October should be directed to them.

Is Air New Zealand adding any new routes as a result of these changes? 

From 18 December 2018, Air New Zealand will operate up to four times a week between Queenstown and Brisbane and up to five times a week between Wellington and Brisbane.

 
Wellington

Arrives to

: Brisbane

Start date

: 17-Dec

Flight #

: NZ827

Depart time

: 0610

Arrive time

: 0700

Frequency

: 4-5 times per week

 
Brisbane

Arrives to

: Wellington

Start date

: 18-Dec

Flight #

: NZ828

Depart time

: 1735

Arrive time

: 0005+1

Frequency

: 4-5 times per week

 
Queenstown

Arrives to

: Brisbane

Start date

: 18-Dec

Flight #

: NZ861

Depart time

: 1550

Arrive time

: 1635

Frequency

: 3-4 times per week

 
Brisbane

Arrives to

: Queenstown

Start date

: 18-Dec

Flight #

: NZ860

Depart time

: 0800

Arrive time

: 1430

Frequency

: 3-4 times per week

When will customers be able to book the new schedule?

Our updated schedule is now available for sale.

I still want to travel within Australia on Virgin Australia, how do I book this? 

The existing alliance arrangements will remain in place for journeys occurring before 27 October 2018 so you can continue to book NZ7000 series flights via Air New Zealand.

After 27 October 2018 customers who wish to travel on Virgin Australia services within Australia can do so via Air New Zealand’s interline agreement with Virgin Australia.

After 27 October 2018 customers who wish to travel on Virgin Australia on trans-Tasman services will need to book directly with Virgin Australia.

Will I still be able to earn or redeem Airpoints Dollars & Status Points if I am booked onto a flight operated by Virgin Australia?

The existing alliance arrangements will remain in place until 27 October 2018. Customers travelling on or before that date will be eligible for Airpoints Dollars and Status Points subject to flying in an eligible booking class. they will also continue to be able to redeem Airpoints Dollars on Virgin Australia tickets up until this date.

Customers travelling after 27 October who have an Air New Zealand ticket and are reaccommodated onto an Air New Zealand operated flight will receive Airpoints Dollars and Status Points for that flight subject to the booking class.  We will contact affected customers in the next few weeks.

For more information on loyalty benefits, we encourage customers to consult our website, which will be updated as more information is available.

Will I still receive lounge access and other premium customer benefits if I am booked onto a flight operated by Virgin Australia?

Customers travelling on or before 27 October 2018 will be unaffected, and will still receive their lounge access and other premium customer benefits.

Air New Zealand will be re-accommodating Air New Zealand ticketed customers booked to travel on Virgin Australia on the Tasman after 28 October 2018.  We will contact those affected customers in the next few weeks about any changes to their booking.