United Airlines alliance

Together we’re making it easier to get to the USA.

Our alliance with United covers flights between New Zealand and mainland USA, including feeder flights within New Zealand and the US. The alliance is part of our strong Pacific Rim partner network, which includes Virgin Australia, Cathay Pacific, Singapore Airlines and Air China.

For our customers, it means easy access to more flights and more destinations.

More seats, more flight times

Air New Zealand operates a daily service between Auckland and San Francisco, twice-daily services between Auckland and Los Angeles, and five services a week between Auckland and Houston. This increases to daily flights during the December/January peak period.

United operates 777-200 aircraft flying a daily service between San Francisco and Auckland.

Search and book San Francisco flights

Member benefits

Air New Zealand and United are Star Alliance members, so customers enjoy reciprocal frequent flyer benefits, such as earning and spending loyalty points. Star Alliance Gold members (Airpoints™ Elite and Gold) also receive frequent flyer benefits, such as lounge access and priority handling at the airport.

For Airpoints™ information, please visit the United Star Alliance page.

Seat select

We recommend that you pre-select seating on United operated flights to ensure you are seated together with family and travel companions. Seat select is not available whilst booking a United operated flight on the Air New Zealand website, however you can select a seat on United by doing either of the following:

United Seat Select.
  • Once your ticket has been confirmed you will receive a notification from Air New Zealand that will enable you to click through to the United website and select your seat
  • Alternatively, you can go to the United Manage Reservations page and enter your united confirmation number - also known as a Partner Ref. number - which can be found on your e-ticket. Then click on "view/change seat" to select a seat

Please note that it is possible to select both free and paid seating on United operated flights via the above channels.

 

Baggage allowance

If you are connecting to/from a United operated flight, please check your e-ticket for the baggage allowance that applies to each leg of your journey. Visit the United Star Alliance page for further information about baggage allowances for Airpoints™ Gold, Elite and Koru members on United operated flights.

Check-in, meals, entertainment, children and infants

At the airport, you check in with the operating airline. For check-in times and more, see Air New Zealand International check-in and United check-in.

For information on meals, entertainment, special assistance, travelling with children or infants, or children travelling alone, please contact the operating airline.

For further information about your United flight

Visit the United website.

You can also download the United app for on-the-go details about your United flight including flight status information and on-board amenities.