Virtual Card terms & conditions

The use of all Virtual Cards issued in connection therewith are subject to the following terms and conditions.
Last updated on 21 July 2020

1. Use of the Virtual Card

1.1. Purchase of Services may be debited from the Virtual Card of the Virtual Card Holder up to the value of the allocated credit value only.

1.2. Use of the Virtual Card will be facilitated by the ticketing agent used for the original booking for which the credit has been issued under the Conditions of Carriage. 

1.3. Air New Zealand reserves the right to retrospectively adjust the amount of charges debited to the Virtual Card in the event of incorrect entries whether due to our mistake or otherwise.

2. Use of Virtual Card

2.1. Virtual Cards can only be used to purchase the following Services from Air New Zealand:

  1. New Air New Zealand 086 tickets;
  2. any other services or products that Air New Zealand may notify from time to time as eligible Services;

2.2. In addition to these Terms and Conditions, Air New Zealand's tariffs, Conditions of Carriage and the terms and conditions applicable to the fare type purchased will apply to all travel on flights operated by Air New Zealand and the applicable supplier's tariffs and terms and conditions will apply to all other Services purchased.

2.3. Each Virtual Card is valid for use only during the period stated at the time it is provided to the applicable ticketing agency and remains the property of Air New Zealand at all times. Air New Zealand may extend the validity period at its sole discretion.

2.4. In the event that a Virtual Card is compromised, the Virtual Card Holder, or the ticketing and/or booking agent responsible for facilitating the use of the relevant Virtual Card, must notify Air New Zealand immediately by emailing FraudTeamMailbox@airnz.co.nz or calling 021 777 367 followed by written confirmation of the notification within 7 days. Upon receipt of such notice, Air New Zealand will cancel the Virtual Card and will take steps to prevent the subsequent honouring thereof. Notwithstanding the foregoing, Air New Zealand will not be liable for any charges made against the Virtual Card prior to Air New Zealand receiving notification except to the extent that such losses are caused by any fraudulent or negligent conduct of Air New Zealand.

2.5. Notwithstanding any other provision of these Terms and Conditions, the Virtual Card Holder shall remain liable at all times for the performance or non-performance of its agents (including ticketing and/or booking agent) or other third parties that it may use from time to time to manage any aspect of the Virtual Card and provide related services including, without limitation, booking Services on the Virtual Card Holder's behalf.

2.6. The Virtual Card Holder and its agents (including ticketing and/or booking agent) shall take all reasonable precautions to keep all Virtual Card details safe and secure and to prevent misuse of the Virtual Card. Air New Zealand and other parties accepting Virtual Cards shall not be responsible to enquire as to whether the holder of a Virtual Card has authority to use the Virtual Card, except where the Virtual Card Holder has advised Air New Zealand in writing that the Virtual Card has been compromised and such written advice from the Virtual Card Holder has been acknowledged in writing by Air New Zealand.

2.7. Where a refund of charges incurred against a Virtual Card is permitted under the applicable tariffs, conditions of carriage or other terms and conditions applicable to the Services purchased, the refund will be made to the Virtual Card and any other form of payment used to purchase the relevant Services and will be subject to such charges for changes or cancellation applicable to the Services purchased.  Any amount returned to a Virtual Card will retain the original validity period as set out in these Terms and Conditions.  Any credit returned to the Virtual Card after the expiry of the validity period will automatically expire.

3. Use of the credits loaded onto a Virtual Card

3.1. If the original flight for which the credit was issued was a refundable fare, the credit is also refundable until the credit is used, in whole or in part.  Once any part of a credit is used, any remaining credit balance becomes non-refundable.   Any refund requested will be processed to the original form of payment until any part of the credit is used, or the validity period has expired, whichever is earlier.

4. Termination

4.1. In the event that:

  1. the Virtual Card Holder or its agents or other third parties breaches these Terms and Conditions; or
  2. any Virtual Card issued in connection therewith is not used in accordance with these Terms and Conditions,

Air New Zealand may, in addition to any other remedies available to it, suspend or terminate the Virtual Card, and the validity of Virtual Card’s issued in connection therewith, at any time and without notice.

4.2. If we cease to operate as an airline, we may terminate the Virtual Card programme at any time without notice.

4.3. Virtual Card Holders may terminate their Virtual Card at any time by providing notice in writing to Air New Zealand.

5. Amendments

5.1. Air New Zealand may in its sole discretion vary these Terms and Conditions. Notice of the amendments will be given by Air New Zealand publishing the updated Terms and Conditions on our website, www.airnewzealand.co.nz/virtual-card-terms-and-conditions. Presentation of a Virtual Card following the expiry of such a notice will constitute acceptance of the variations of the Terms and Conditions.

6. Financial Service Providers (Registration and Dispute Resolution) Act

6.1. Air New Zealand is a member of the Financial Services Complaints Limited (FSCL) dispute resolution scheme.

6.2. We are committed to providing a high level of customer service and our responsibilities under the Financial Service Providers Act ("the Act") mean that we have robust internal customer complaint and resolution processes in place. If you are dissatisfied with any aspect of Air New Zealand's Virtual Card product or service or the complaints-handling process itself please contact your ticketing and/or booking agent in the first instance so the situation can be rectified. If you remain dissatisfied, you may contact us to make a complaint by email at virtualcardadmin@airnz.co.nz.

6.3. Under the Act we have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

7. Privacy Statement

7.1. We will collect the personal information that Virtual Card Holders provide us in connection with their Virtual Card. Certain details, including your contact person, travel arranger and/or each Virtual Card Holder’s names, travel details and/or purchase of goods and/or services may be passed between us and any third party supplier of goods and services to you in order to administer your Virtual Card and to develop and provide services to you and any Virtual Card Holders linked to your Virtual Card. We will collect and use personal information about Virtual Card Holders in accordance with our privacy statement.

7.2. By using your Virtual Card, you authorise Air New Zealand to collect, use and disclose your personal information in accordance with our privacy statement.

8. Miscellaneous

8.1. If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable, then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

8.2. No failure, delay, relaxation or forbearance on the part of Air New Zealand in exercising any power or right under these Terms and Conditions will operate as a waiver of such power or right nor will any single or partial exercise of any such power or right nor any single failure to do so, preclude any other or future exercise thereof, or the exercise of any other power or right under these Terms and Conditions.

8.3. These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts in respect of all matters relating to this agreement.

9. Definitions

In these Terms and Conditions:

"Air New Zealand", "We", "Us" and "Our" means Air New Zealand Limited, the issuer of the Virtual Card.

"Business Day" means 8.30 am to 5 pm Monday to Friday in New Zealand but excludes statutory and public holidays in Auckland;

"Conditions of Carriage" means Air New Zealand’s Conditions of Carriage available at www.airnewzealand.co.nz/conditions-of-carriage as may be updated from time to time;

"Services" means those travel and related services which a Virtual Card Holder may purchase on presentation of a valid Virtual Card as specified in clause 2.1 and amended from time to time by Air New Zealand.

"Terms and Conditions" means these terms and conditions, between Air New Zealand Limited and each Virtual Card Holder.

"Virtual Card" means an electronic card issued by Air New Zealand as part of the Universal Air Travel Plan (UATP) programme to a Virtual Card Holder for the purposes of enabling the Virtual Card Holder to use travel credits issued to them by Air New Zealand pursuant to the Conditions of Carriage against which charges may be debited by presentation of a Virtual Card.

"Virtual Card Holder" "You" and "Your" means the customer(s) of Air New Zealand who has received a credit from Air New Zealand in accordance with the Conditions of Carriage with such credit being loaded onto a Virtual Card issued by Air New Zealand.