Travel alerts
For updates on your flight, download the Air NZ app or sign up to receive travel updates.
State of Emergency in New Caledonia
We continue to monitor the current State of Emergency in New Caledonia.
Update from the New Zealand Government
The New Zealand Defence Force has now operated recovery flights to bring New Zealanders home. Air New Zealand ticketed customers who have travelled on or are set to travel on an NZ Defence Force recovery flight, please make contact by emailing customercare@airnz.co.nz. Our team will be on hand to support with any onward travel or credit requests. Alternatively, you can contact us on 0800 737 000 (if in NZ) or + 64 9 357 3000 (if calling from overseas).
As per advice from the Ministry of Foreign Affairs and Trade (MFAT), if you are currently in New Caledonia wanting to depart, please ensure you keep your SafeTravel registration details up to date, including updating your departure date if you are staying longer than expected due to the airport closure. This will ensure that you continue to receive messaging from MFAT as they will be in contact when further information is available.
For any questions regarding this service, customers can call the New Zealand Consular Department on +64 99 20 20 20.
Further information can also be found on the Safe Travel website.
Update of Air New Zealand's services to/ from New Caledonia
The airport in Nouméa is currently scheduled to reopen on Sunday 2 June. However, Air New Zealand will only recommence services into Nouméa when we can be assured that the airport is safe and secure and that there is a safe route for our ground staff and customers to reach the airport.
At the moment, we are unable to advise when we will have this assurance.
If you have upcoming travel to or from Nouméa in June and would like to make changes to your travel, we are offering the following options:
👉 Choose to move your travel dates within 7 days of your original departure.
👉 Credit: You'll have a whole year to book your next journey and another year to travel.
How can you keep updated?
👉 Through this travel alert
👉 Check the status of Air New Zealand flights here
👉 Keep an eye on your flight details on the Air NZ app
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.