Fee description Fee if paid via Service Centre (per person) Fee if paid online (per person)
JOINING FEES *

NZ$50 NZ$50
Business Class Air New Zealand travel Fee waived N/A
Koru Club members Fee waived N/A


Fee description Fee if paid via Service Centre (per person) Fee if paid online (per person)
TRANSACTIONAL SERVICE FEES
Member's Gifting Register
Adding a household member to your
register
(per person added)
NZ$25/Airpoints logo25
Elite members - fee waived
NZ$25/Airpoints logo25
Elite members - fee waived
Adding an Airpoints™ member to your register
(per person added)
No fee No fee
Removal of a giftee from your register No fee No fee
Elite / Gifting
Registering a person as a gift recipient Fee waived No fee
Booking Fees - Air Rewards
Air New Zealand - New Zealand Domestic
(per one-way journey)
NZ$30/Airpoints logo30 Fee waived
Air New Zealand - Short-haul¹
(per one-way journey)
NZ$35/Airpoints logo35 Fee waived
Air New Zealand - International Long-haul
(per one-way journey)
NZ$60/Airpoints logo60 Fee waived
Upgrade request
(per sector)
NZ$25/Airpoints logo25 Fee waived
Companion ticket - Short-haul¹
(per one-way journey)
NZ$25/Airpoints logo25 Not yet available online
Companion ticket - International Long-haul
(per one-way journey)
NZ$50/Airpoints logo50 Not yet available online
Star Alliance and Partner Airlines
(per booking)
NZ$100/Airpoints logo100 Not available online
Booking Fees - Non-Air Rewards
Per product booked NZ$25/Airpoints logo25 Fee waived
Change Fees**
Air New Zealand - New Zealand Domestic NZ$30 Not yet available online
Air New Zealand International Short-haul NZ$35 Not yet available online
Air New Zealand International Long-haul NZ$60 Not yet available online
Star Alliance and Partner Airlines
(per booking)
NZ$60 Not available online
Non-Air rewards NZ$25/Airpoints logo25 Not available online
Cancellation Fees
Air New Zealand (New Zealand Domestic
and International)
According to the applicable fare rules Not yet available online
Companion ticket According to the applicable fare rules Not available online
Star Alliance and Partner Airlines
(per booking)
NZ$100/Airpoints logo100 Not available online
Non-Air rewards Fees waived Not available online

Fee description Fee if paid via Service Centre (per person) Fee if paid online (per person)
OTHER FEES
Annual account fee* NZ$30 NZ$30
(offline relationship)
NZ$20
(online relationship)
Replacement of Airpoints member's card
(per card)
NZ$25/Airpoints logo25 Not yet available online
Change of country of Residence** NZ$25/Airpoints logo25 NZ$25/Airpoints logo25
Request posted statement NZ$25/Airpoints logo25 N/A
Replace lost paper ticket NZ$50/Airpoints logo50 N/A

 

For more information on Service Fees, please refer to the Airpoints Terms and Conditions.
* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).
** Change Fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.
*** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or Airpoints logo25
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.
¹Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.