Common questions

Phone bookings & enquiries

24hr Freephone (calling within NZ):

0800 737 000

Calling from overseas:
+64 (0)9 357 3000

TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

24hr Website assistance
Freephone (NZ): 0800 352 266

24hr Airpoints help
Freephone (NZ): 0800 247 764

24hr OneSmart help
Freephone (NZ): 0800 ONESMART (0800 663 762) or +64 (0)9 444 0537

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