Telephone bookings and enquiries (24 hours)

Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Website assistance (24 hours)
Questions and answers
Freephone (NZ): 0800 352 266

Airpoints help (24 hours)
Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)

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See Customer Relations below for other contact options

Select another contact area
Airpoints
Koru Club
Air New Zealand Head Office
Holidays Stores
Travel Brokers
Group Sales
Customer Relations
Travel Insurance
Baggage
Cargo
Engineering
Airline Training
Employment

Airpoints

Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Koru Club

Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305

Postal address:
Air New Zealand Koru Club
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand

Email: koruclub@airnz.co.nz

Air New Zealand Head Office Address

Air New Zealand
185 Fanshawe Street
Auckland
1010

Holidays Stores

Freephone (NZ): 0800 737 767
Find your nearest Holidays Store

Travel Brokers

Find your nearest Travel Broker

Group Sales

Freephone (NZ): 0800 767 747
Freefax: 0800 737 379

Postal address:
Air New Zealand Group Sales
PO Box 42
Blenheim 7201

Customer Relations

Compliments, comments, complaints? Send us your feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Travel Insurance

Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122

See the Travel Insurance contact page for further details, including Emergency Assistance

Baggage

General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for mishandled baggage enquiries

Cargo

New Zealand Regional Office - International Cargo General Cargo Enquiries
Tel: 0800 747-777
Fax: +64 (0)9 2558275
Email: CSBookings@airnz.co.nz

Hours:
7:30 - 18:00, Monday to Friday
8:00 - 12:00, Saturday and Sunday

CSITA:
AKLFSNZ

Street address:
Ogilvie Crescent
Auckland International Airport
Auckland
New Zealand

Postal address:
PO Box 53096
Auckland International Airport
Auckland 2022
New Zealand

National Cargo (domestic New Zealand):
Tel: 0800 737 737 (Monday to Friday 8am to 5:30pm).
Regional Airport Cargo counters contact details here
Other information here

Engineering (ANZES)

Please contact us for any Aircraft/Component Maintenance Services.

Airline training

Visit the Aviation Institute website

Email: airlinetraining@airnz.co.nz

Golden Oldies world sport festivals

Tel: +64 9 486 1644

Employment

Phone: +64 9 336 3777 and press 2 for HR (Mon - Fri 7:00am-5:30pm)