Telephone bookings and enquiries (24 hours)

Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Website assistance (24 hours)
Questions and answers
Freephone (NZ): 0800 352 266

Airpoints help (24 hours)
Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)

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See Customer Support below for other contact options

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Airpoints
Koru Club
Holidays Stores
Travel Brokers
Group Sales
Customer Support
Baggage
Cargo
Engineering
Airline Training
Employment

Airpoints

Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Koru Club

Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305

Postal address:
Air New Zealand Koru Club
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand

Email: koruclub@airnz.co.nz

Holidays Stores

Freephone (NZ): 0800 737 767
Find your nearest Holidays Store

Travel Brokers

Find your nearest Travel Broker

Group sales

Freephone (NZ): 0800 767 747
Freefax: 0800 737 379

Postal address:
Air New Zealand Group Sales
PO Box 42
Blenheim 7201

Customer support

Compliments, comments, complaints? Send us your feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday

Postal address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Baggage

General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for mishandled baggage enquiries

Cargo

New Zealand Regional Office - International Cargo General Cargo Enquiries
Tel: 0800 747-777
Fax: +64 (0)9 2558275
Email: CSBookings@airnz.co.nz

Hours:
0730 - 1800, Monday to Friday
0800 - 1200, Saturday and Sunday

CSITA:
AKLFSNZ

Street address:
Ogilvie Crescent
Auckland International Airport
Auckland
New Zealand

Postal address:
PO Box 53096
Auckland International Airport
Auckland 2022
New Zealand

National Cargo (domestic New Zealand):
Tel: 0800 737 737
Find full contact details and information here

Engineering (ANZES)

Please contact us for any Aircraft/Component Maintenance Services.

Airline training

Visit the Aviation Institute website

Email: airlinetraining@airnz.co.nz

Golden Oldies world sport festivals

Tel: +64 9 486 1644

Employment

Phone: +64 9 336 3777 and press 2 for HR (Mon - Fri 7:00am-5:30pm)