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Bookme ReviewDreamtime Dive and Snorkel - Great Barrier Reef Day Trip from CairnsPosted by riekot from Japan on 2 Jul 2025

  • Worst Experience Ever — Unsafe, Unfair, Uncaring

    Join Dreamtime Dive and Snorkel and take 5 hours to explore 2 reef locations and gain a deeper understanding of the diverse ecosystem and our indigenous heritage.

    riekot said... We joined the tour with high hopes, but it turned out to be an absolute disaster. Despite informing the company in advance that I was 8 months pregnant and traveling with a 4-year-old child, the staff gave us false reassurance that everything would be “fine.” On the day of the tour, the sea was extremely rough with strong winds and waves. We couldn’t even get into the water, yet were stuck on a rocking boat for hours, while most of the staff showed no concern for our safety or wellbeing. We spent over AUD $550 for four people—my husband, my sister (who cannot swim), my child, and myself. None of us were able to snorkel at all. It was completely irresponsible of the company to proceed under such dangerous conditions, especially knowing we had a pregnant woman and small child on board. After the tour, I sent a detailed complaint. The company refused a full refund and offered only $67.50 (a 50% refund just for myself). Their excuse? That the boat went out, so “the service was delivered.” This is beyond unacceptable. This is not about rain or visibility. It was about physical safety. And when we raised serious concerns, we were ignored. I urge others—especially families with children or pregnant women—to avoid this company at all costs. They prioritize profit over people and refuse accountability when things go wrong.

    Join Dreamtime Dive and Snorkel and take 5 hours to explore 2 reef locations and gain a deeper understanding of the diverse ecosystem and our indigenous heritage.

    Join Dreamtime Dive and Snorkel and take 5 hours to explore 2 reef locations and gain a deeper understanding of the diverse ecosystem and our indigenous heritage.

    Join Dreamtime Dive and Snorkel and take 5 hours to explore 2 reef locations and gain a deeper understanding of the diverse ecosystem and our indigenous heritage.

    Browse and book the best price for Dreamtime Dive and Snorkel - Great Barrier Reef Day Trip from Cairns For 20-90% Off Things to do in Cairns & Port Douglas visit Bookme Cairns & Port Douglas

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