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Fei said... The weather and customer service girls were lovely but the guide on the ice ruined everything. We are a team of four person, during the whole tour, the guide didn't give much interpretation. He just kept walking and walking, occasionally trim the step. I was wondering if he was too tired or mentally sick. But look, this was only his second tour of the day, how could he run out of his passion? I did agree he should prioritize safety as main responsibility but we pay not only for a safe trip, but also an informative lesson and fun experience. He told us he worked at Fox glacier 5 years ago. I have been there too and I never saw a guide so dumb... If you are not in the right mood to serve client, you should not do that and we all understand people can have hard period.