AoG website frequently asked questions
Who is eligible to use the All of Government (AoG) /Air New Zealand travel website?
Any government agency that has signed the MED All of Government Air Travel MoU.
How do I find out more about the MED AoG contract?
By contacting MED's Procurement team or visiting their website.
How do I get a username and password?
Please contact the person within your government agency who manages the Travel contract. This person will need to approve your access and then email Air New Zealand confirming that approval has been granted. The access may take 1 - 2 days before it is operational.
All usernames must be your work email address and contain a valid New Zealand government domain name.
What if I forget my password?
Please select Forgotten Password on the Login page and a new password will be generated to your e-mail address if you are an approved Travel Arranger. Once you have received your new password and logged in, you will be able to change and personalise your password.
What can I book Online?
You can book Air New Zealand Domestic and International flights.
What about booking rental cars and accommodation?
You can only book Air New Zealand Domestic and International flights via this AoG website.
Can I book a multistop trip?
Yes for Domestic Travel within New Zealand. International multistop bookings can be made by calling the Government Service Centre on 0800 199 111.
How many people can I book at once?
You can book up to 9 people in one booking providing they are travelling on the same flights. For bookings of more than 9 people you can make these bookings through the Government Service Centre.
How do I know if I have received a government discount?
All fares displayed on the AOG website have had the government discounts applied to them and have been rounded appropriately. On the right hand side of the web page the Government discounts are displayed to the cent. The 'Total' is the amount that will be charged to your Travelcard.
Can I choose different types of fares for 2 people travelling on the same flights in the same booking?
If you have travellers wishing to travel with different products on the same fights (eg.1 x seat, 1 x seat + bag), it is recommended to book these travellers in separate bookings.
Should I enter passport names if my traveller is only travelling domestically?
Yes. We recommend entering passport names for all air travel. Not only is it a legal requirement, these could be linked to a Koru membership or frequent flyer programmes that are set up with passport names.
Whose phone number should I enter into the booking?
Please enter the primary traveller's mobile number. In the case of disrupt, this will enable the passenger in question to be contacted directly.
Do I need to complete the Airpoints Membership field?
The Airpoints Membership field is not mandatory and while you may not be eligible to earn Airpoints, travellers will continue to earn status points. If Airpoints Members are Koru, Gold or Elite members, it’s important their Airpoints number is entered for access to Koru or partner airline lounges.
Do I have to enter passport details in for an international booking?
This is not mandatory. However, efficiencies will be gained by completing these prior to travel. If you do not have the passport details with you while making the booking, you can add the passport details at a later date (prior to travel commencing), by clicking on the "Add Passport Details" link at the bottom of the online page.
If you do not enter any passport details prior to your traveller's first flight, then these details will need to be collected at the airport.
Do I have to enter a Cost Centre?
Cost Centres or GL codes are mandatory fields. However, if your Government Agency does not require this information, please record the minimum entry of 3 characters XXX here. You can enter both alpha and numeric characters into this field.
If I make changes to the Traveller Details page will they save for the next time I book travel?
Any changes you make in the Traveller Detail page will save as the default for the next time you make a booking for that traveller.
How do I know who the Travel Approver should be?
Please contact the person within your government agency who manages the Travel contract. This person will advise who the nominated Travel Approvers are or, provide you with an allocated e-mail address to be used.
If the Travel Approver is away, can I change the email address?
Yes. It is recommended that you check with the Travel contact within your government agency as to the preferred process for when a Travel Approver is away. The Travel Approver email address cannot be the same as the Travel Arranger or Traveller. Changing the Travel approver e-mail address in this screen will store and save it in the Traveller Details for future bookings.
Do I have to pay by Travelcard?
I'm not sure what my Travelcard number is or the expiry date, what do I do?
Please contact the person responsible for the Travel contract within your Government Agency. Alternatively, your Travel Agency may be able to provide you with the relevant information.
Do I have to enter a Cost Centre?
Cost Centres or GL codes are mandatory fields. However, if your Government Agency does not require this information, please record the minimum entry of 3 characters XXX here. You can enter both alpha and numeric characters into this field. Cost Centres in the Purchase Tickets page can be changed however, will not save and store back to the Traveller Details page.
If the Travel Approver is away, can I change the e-mail address?
Yes. It is recommended that you check with the Travel contact within your government agency as to the preferred process for when a Travel Approver is away. The Travel Approver email address cannot be the same as the Travel Arranger or Traveller. Changing the Travel approver in the Purchase Tickets screen will not store and save as a default in the Traveller Detail page.
Whose email address should I enter?
It is recommended that you enter your email address in order to receive a copy of the traveller's ticket. Once you have received this you can either print or forward to the traveller.
At this stage you are unable to enter a second email address.
Can I request seats?
You can request seats for most Air New Zealand travellers. Regardless of whether you've made a new booking, or have a booking that was made some time ago, you can request seats online. This can be processed any time prior to your flight if the type of fare you have purchased, or your membership status, allows you to.
Please note that whilst we do our best to accommodate all seat requests, these can only be confirmed at check-in due to operational requirements. Seat requests are not available for Seat only or Seat + Bag Tasman and Pacific bookings.
How do I request seats?
Once your booking has been completed, the confirmation email that is sent to you will include a link to make a seat request. Alternatively, there is a link at the bottom of any of the AOG portal pages.
How do I change a booking I made online?
Domestic and International bookings can be changed online. Changes can be made to all or part of your booking. You may change the date and time but not your origin, destination or names of travellers. Any changes made apply to all passengers in the same booking. The booking can be retrieved either from the link in the footer area on the AOG portal, from the manage bookings section on the Air New Zealand website or from the online tools links on the email received with the Electronic Ticket.
If you cannot change your booking online, please call us on 0800 199 111. Please note that service fees may apply for changes made via the Government Service Centre.
How do I pay for my booking changes online?
The payment screen requires the full AOG Travelcard to be manually entered. For security reasons the card details will not auto populate. Payment cannot be made by any other card type.
Can I cancel a booking online?
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- All fares (that have been booked through the Government portal) may be cancelled within 24 hours of creation with no penalty. After this period, the below conditions apply
- Flexi fares and Business (except Business Saver) fares may be cancelled up until departure Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
- If your flight is close to departure it may not be available for cancelling online
- An entire booking must be cancelled in full, i.e. both the outbound and return flights if a round trip. Should you wish to only cancel 1 sector of a ticket, you can do this by calling the GSC on 0800 199 111
- Only bookings that contain all fully flexible fares can be cancelled online. For bookings that contain a smart saver fare, these should be cancelled by calling the Government Service Centre
When cancelling online, cancelled bookings that are entitled to a refund will be made to the Travelcard used for the original payment. For further assistance, please call 0800 199 111.