Accessing Bookings Online

Bookings that can be accessed online

For your booking to be available online, it must:

contain only NZ flight numbers, e.g. NZ547
be electronically ticketed - if you have a paper ticket your booking cannot be accessed online
include travel still to be taken in one or both directions
not contain hotel or rental car bookings
have 9 or fewer travellers
not have been made as an international "multi-city" booking
not have been changed previously through the Contact Centre or Air New Zealand Holidays Store.

Can my booking be changed online?

Bookings for domestic New Zealand travel may be changed online, subject to the following considerations:

Smart Saver fares may be changed only before the day of travel
Flexi Plus fares may be changed up until departure
Changes may be made to the times and/or dates of flights; the origin and destination of flights cannot be changed online
The booking must have been made on the Air New Zealand website
Any changes made must apply to all passengers in the same booking
If you have checked-in online and your flight is close to departure, it may not be available for changes online
If your booking is a multistop booking it will not be available for changes online
If your booking has been made under the Starfish Discount Programme it will not be available for changes online

If you cannot change your booking online, please call us on 0800 737 000. Please note that service fees will apply for changes made via the Contact Centre.

Can my booking be cancelled online?

Bookings for domestic and international travel may be cancelled online, subject to the following considerations:

Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
If you have checked-in online and your flight is close to departure, it may not be available for cancelling online
A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip

When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 0800 737 000.


	Accessing Bookings Online Bookings that can be accessed online For your booking to be available online, it must: contain only NZ flight numbers, e.g. NZ547 be electronically ticketed - if you have a paper ticket your booking cannot be accessed online include travel still to be taken in one or both directions not contain hotel or rental car bookings have 9 or fewer travellers not have been made as an international "multi-city" booking not have been changed previously through the Contact Centre or Air New Zealand Holidays Store. Can my booking be changed online? Bookings for domestic New Zealand travel may be changed online, subject to the following considerations: Smart Saver fares may be changed only before the day of travel Flexi Plus fares may be changed up until departure Changes may be made to the times and/or dates of flights; the origin and destination of flights cannot be changed online The booking must have been made on the Air New Zealand website Any changes made must apply to all passengers in the same booking If you have checked-in online and your flight is close to departure, it may not be available for changes online If your booking is a multistop booking it will not be available for changes online If your booking has been made under the Starfish Discount Programme it will not be available for changes online If you cannot change your booking online, please call us on 0800 737 000. Please note that service fees will apply for changes made via the Contact Centre. Can my booking be cancelled online? Bookings for domestic and international travel may be cancelled online, subject to the following considerations: Flexi fares and Business (except Business Saver) fares may be cancelled up until departure Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online If you have checked-in online and your flight is close to departure, it may not be available for cancelling online A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 0800 737 000.