Recognition Upgrade
OneUp Upgrades
Lounge Privileges
Priority Airport Standby
Priority Wait-Listing
Discounted Business Class Award Fares

 

Recognition Upgrade

If you are a Silver member you will receive 1 Recognition Upgrade per membership year that can be confirmed up to 6 days prior to the scheduled flight time after Elite and Gold Recognition Upgrades are confirmed.  

Recognition Upgrades allow you to request a one-class, one-sector upgrade to use in your membership year as part of your tier benefits.  To improve your chances of having your upgrade confirmed it’s best to request a Recognition Upgrade at the time you book or at least 7 days before your flight as this allows us to fully assess your request prior to departure and before OneUp upgrades are considered.

Recognition Upgrades are subject to limited upgrade class availability and the availability of unsold seats (some seats are held for commercial sale right up to the point of departure). They may only be used on Air New Zealand ticketed and operated flights.

High load factors may prevent us from confirming Recognition Upgrades in advance of travel. If this is the case Elite, Gold and Silver upgrade requests will be prioritised for any remaining seats on these flights at the airport by order of tier status.

A Member's Recognition Upgrades are valid for the 12 month period from their qualification or requalification date into the applicable Tier Status. If during that time the Member upgrades to a higher Tier Status, any unused Recognition Upgrades for the lower Tier Status will automatically expire on the date that the higher Tier Status becomes effective.

You can easily see how many Recognition Upgrades you have available and request to use them by signing in to your Air New Zealand account.

OneUp Upgrades

As a special thank you to our Silver members we will upweight your OneUp upgrade offers by 10%.

OneUp™ is Air New Zealand’s upgrade offer system that gives people travelling on Air New Zealand the opportunity to move up one cabin class when travelling internationally.  Offers can be made in Airpoints Dollars™ or cash.  

OneUp upgrade requests are easy to make - you simply decide what you want to offer for the upgrade and submit your offer through My Bookings once you sign into your Air New Zealand account.

Lounge Privileges

Silver members receive 2 complimentary one-entry lounge passes each membership year which can be used at all Air New Zealand Lounges within New Zealand and all Air New Zealand International Lounges when travelling on an eligible Air New Zealand flight.

Lounge passes are stored electronically in your Airpoints account (referred to as eVouchers) and are redeemed when you present your Silver Airpoints membership card and boarding pass at an Air New Zealand-branded lounge. They can also be used for a travel companion travelling with you on the same flight (if space is available).

Air New Zealand has lounges located throughout New Zealand and at many of our international destinations that may be used prior to the departure of your eligible Air New Zealand flight:

 

Priority Airport Standby

When Silver members are at the airport and wish to travel on an alternative flight you will be given priority standby after Elite and Gold standby seat requests have been taken into consideration.

Simply talk to check-in staff at your airport of departure or call our Air New Zealand Contact Centre to request a Priority Airport Standby. 

Priority Airport Standby is not available in conjunction with certain fare types such as various booking classes, reward tickets or grabaseat™. Additional airfare difference costs, applicable penalties and service fees may apply.  

Priority Wait-Listing

If the flight you want is full, Silver members can be priority wait-listed in the chance a seat becomes available.  Your wait-list request will be taken into consideration after Elite and Gold wait-list requests have been fulfilled.  

Priority wait-listing must be requested through your booking agent or if you have booked online simply call our Air New Zealand Contact Centre. This service is available on Air New Zealand and Star Alliance-operated flights. Wait-listing is not available in conjunction with reward tickets and is not available on all fare types.

Discounted Business Class Award Fares

A special allocation of discounted Long Haul Business Class fares are available in limited quantities to Silver members.