Mystery Breaks™ Terms and Conditions
References to "us", "we", "our" are to GO Holidays, a division of Helloworld NZ and references to "you" are to you as the customer.
"Conditions" means the booking conditions set out in clause 1, the pricing conditions set out in clause 2 and the general conditions set out in clause 3: "Mystery Break" means an Air New Zealand "Great Mystery Break", "Deluxe Mystery Break" or "Luxury Mystery Break" booked with us under these conditions; and "suppliers" means any person who provides all or part of your Mystery Break, such as accommodation, rental car or other ground products.
Please read the following conditions carefully as they incorporate the basis upon which bookings are accepted by us. These Conditions may be changed by us at any time with or without notice and at our sole discretion.
- BOOKING CONDITIONS
1.1 Reservations:
All dates are subject to availability. The total number of Mystery Breaks may be limited each day. Best travel availability would be 6 weeks or more from booking date and that for travel within the month of booking is very limited. Subject to clause 1.3 below, please advise us of any special travel or accommodation requirements at the time of booking and subject to availability we will do our best to accommodate such requests.
1.2 Payment:
Payment is required within 24 hours of receiving confirmation immediately on confirmation of booking. Mystery Break packages are non- refundable / non transferable. Airpoints™ are unable to be used as a form of payment.
1.3 Destinations:
Mystery Breaks involve domestic travel within New Zealand only. As your destination is a mystery, you cannot specify where you want to go. However, you can advise one destination you do not want to travel to and, subject to availability, we will endeavour to accommodate your request. We cannot guarantee inter-island travel for Mystery Breaks. Accommodation and flight availability will be limited during special events and school and Public holiday periods, during which time Mystery Breaks will be restricted. Availability will vary based on the destinations.
1.4 Documentation:
You will receive final documentation 48-72 hours prior to travel which will be sent as e-documents to an email address as nominated by you. Please ensure you have access to a printer as you will need to print these e-documents and carry them with you for the duration of your Mystery Break.
1.5 Open Dated Vouchers & Mystery Breaks Gift Vouchers:
Mystery Breaks are available open-dated for use as a gift, incentive or prize. Open dated documents are valid for travel within twelve months from date of issue and include options for Great Mystery Breaks, Deluxe Mystery Breaks and Luxury Mystery Breaks. Extensions beyond twelve months are not permitted.
Mystery Break Gift Vouchers are available and are sold in multiples of $100 and are valid for 12 months from the date of issue. Gift vouchers can we used towards part or full payment of a Mystery Break holiday.
1.6 Accommodation Check-In and Check-Out
Generally, check in is early afternoon at approximately 2.00pm and check out is mid-morning at approximately 10.00am. In most cases properties will store your luggage outside of these times. Early and late check in/out requests are not permitted. A credit card bond may be required at the accommodation upon check in.
- PRICING CONDITIONS
2.1 Pricing:
Prices for Mystery Breaks are per person based on twin/double share, include GST and all levies and Mystery Breaks accommodation rates at time of publishing. Some dates will incur additional surcharges and blackouts. Flights based on seat+bag fares are included. Midweek pricing applies for travel Monday to Thursday and weekend pricing applies for travel Friday to Sunday. Where flights overlap, midweek and weekend a surcharge will apply. All offers are strictly subject to availability based on Mystery Break special rates and may not be available on all travel dates.
2.2 Cancellations, Amendments & Refunds:
Amendments within seven days of departure are not permitted.
Amendments eight days or more prior to departure are subject to availability and approval of the relevant suppliers. Any approved change to the booking will incur an amendment fee of NZD50.00 per person, plus any fare or room rate difference, in addition to any service fees imposed by the supplier.
Mystery Breaks are non-transferable. If passenger names have been provided to us incorrectly spelt, a name correction fee of NZD50.00 per ticket applies once tickets are issued. Supporting documentation may be required for passenger verification.
Mystery Breaks are non-refundable.
In the event of travel disruption due to weather disrupts, schedule changes or COVID-19 related government restrictions, all practical steps will be taken to provide an alternative travel date for such time as you are able to travel. Supplier policies will apply.
2.3 Children:
No child discounts apply.
2.4 Rental Car Terms & Conditions:
You will need a current full driver licence for presentation when you collect your vehicle. Minimum age for driving rental vehicles is 21 years.
Fuel costs, excess reduction and miscellaneous charges are payable by the renter. The vehicle will have a full tank on collection, and you will be liable for the cost of a refill unless you return the vehicle with a full tank.
A damage excess of $3000 + GST applies and is payable directly by the renter if the vehicle is involved in an accident. The excess may be reduced to $350 + GST by the purchase of Excess Reduction Insurance at time of collection ($25 + GST per day). Avis require a credit card imprint at the time of collection. Further conditions will apply which are available from the rental company upon collection of the vehicle.
All rentals are subject to a deposit at the time of vehicle collection to cover miscellaneous/optional charges, the applicable insurance excess and fuel bond. Deposits can be made by credit card or cash.
Car parking is on a request basis only, any charges are payable direct to accommodation upon check in.
2.5 Changes:
This information is correct as at 15 February 2024 but is subject to change without notice. Accommodation and flight availability will be limited during special events and school and Public holiday periods, during which time Mystery Breaks will be restricted.
- GENERAL CONDITIONS
3.1 Travel and Accommodation:
The accommodation, car hire, and any other components included in your Mystery Break are provided by reputable suppliers on their own conditions. In contracting with you, we do so only as an agent for these suppliers. Please note that your contract with these suppliers is subject to the terms and conditions and limitations of liability imposed by the suppliers. Our suppliers (including accommodation providers) may have vaccination policies which require proof of vaccination.
3.2 What is not Included:
The price of any component not included in your itinerary, collected at time of check-in, where applicable, are not included in the price, nor are items of a personal nature such as laundry, transport outside of any transfers provided or car rental hireage, telephone calls, excess baggage charges, personal and/or travel insurance, postage, car parking, drinks, room service or meals (unless specified). Additional fees or charges levied directly by the suppliers may also apply and are not included in the price.
3.3 Air Travel
Air travel will be on Air New Zealand (including Air New Zealand Link) services only and is subject to Air New Zealand's Conditions of Carriage.
Please note third party suppliers such as Avis may have their own vaccination policies.
3.4 Booking Arrangements
The person effecting a booking shall be deemed to have accepted these conditions on behalf of all persons named in the booking. The contract will be governed by and subject to these conditions. All communications from us will be sent to the email address you provide to us at the time you make your booking. It is a condition of our confirmation of your booking and acceptance of your payment in respect of your Mystery Break that payments are made on your behalf to suppliers by us.
3.5 Our Responsibility
The service that we supply consists solely of arranging and coordinating travel, entertainment and accommodation facilities and services and making reservations, issuing tickets and vouchers to customers for the provision of services and facilities by suppliers. We undertake to perform these services with reasonable care and skill. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we make no representation or warranty whatsoever as to the provision of any service of which we are not the supplier.
GO Holidays does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any supplier in connection with your holiday pursuant to a contract between them and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. Where for any reason, a supplier is unable to provide particular facilities or services, then that supplier may be entitled, under its contract with us, to substitute comparable or equivalent facilities or services available without incurring any liability to you.
3.6 Force Majeure
We will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to war, pandemic, civil disturbance, fire , floods, acts of God, acts of government or any other authorities, accident to or failure of machinery or equipment or industrial action.
3.7 Indemnification
You agree to defend and indemnify us, our representatives, agents, employees, directors and offices from any claim, cause of action, or demand, in any action filed or commenced by a third party against us as a result of your breach of the terms or the documents made part of these conditions, or your violation of any law or right of a third party.
3.8 Law of Contract
Any claims arising out of our provision of services to you under these conditions will be governed by the law of New Zealand and any legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in New Zealand.
3.9 Agent
Air New Zealand Limited does not by virtue of its participation in any Mystery Break or by virtue of supplying any component of any Mystery Break represent itself as either contracting with any purchaser of a Mystery Break from GO Holidays, or as having any other legal relationship with any such purchaser, save to the extent Air New Zealand Limited participates as a carrier in a Mystery Break and in such case, the contractual or other legal relationship (if any) with the purchaser shall solely relate to the supply of the air travel component of the Mystery Break. When GO Holidays makes your bookings with the suppliers we are acting only as a booking agent for the suppliers.
3.10 Consumer Guarantees Act
Where you purchase or hold yourself out as purchasing our services for the purposes of a business the provisions of the Consumer Guarantees Act will not apply to the supply of such services.
3.11 No Amendment
No employee or agent of GO Holidays or Air New Zealand Limited has any authority to amend, cancel or otherwise alter these conditions.
