We're here to help

COVID-19 travel information

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.

Manage your flight booking

If your Air New Zealand flight is disrupted, you might be able to switch to an alternative.

You can often update your flight details online. 

• Check to see if your booking has been held in credit
• View, change and cancel your bookings
• Add an extra bag or two to your baggage allowance
• Choose your seat
• Order or change your special meal
• Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)

Message us

We are currently experiencing a high volume of calls and messages.

It may take a little longer than usual to get back to you. To save you waiting, our FAQs or Oscar the chatbot may be able to assist. Thank you for your patience.

You can ask Oscar to:

• "Resend my booking confirmation"
• "Confirm my seat selection"
• "Confirm my special meal"
• "Confirm my baggage allowance"
• "Check my Airpoints™ balance"
• "Order a replacement Airpoints card"
• "Confirm my special assistance"
• "Reset my password"

And there’s plenty of more ways he can help.

Pro-tip: For the best Oscar experience, sign in to the website first.