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Manage your flight booking

You can often make changes to your booking online. All you need is your six character booking reference ending in "H".

  • Check to see if your booking has been held in credit
  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket
  • Confirm your contact details so we can keep you updated

You can ask Oscar to:

  • Resend my booking confirmation
  • Confirm my seat selection
  • Confirm my special meal
  • Confirm my baggage allowance
  • Check my Airpoints™ balance
  • Order a replacement Airpoints card
  • Confirm my special assistance
  • Reset my password
  • Check my credit balance

And there's plenty of more ways he can help.

If your query is complex and needs the human touch, Oscar can connect you with one of our customer care team.

Pro-tip: Sign in to the website for the best Oscar and live chat experience.

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Some of our most common help requests