We're here to help
Credit flexibility
Credit and refunds
Manage your flight booking
Following the latest Alert Level change, if you have NZ domestic bookings with flights scheduled to depart between 28 February and 7 March 2021, you can change your date of departure for the same route free of charge for travel through to Sunday 14 March 2021. These changes can be made below, but if there is a fare difference our Customer Services team will get this waived for you.
To give you full flexibility, we are waiving change fees and extending credit opt-in for NZ domestic flights due to depart before 31 March 2021 and international flights due to depart before 30 June 2021.
You can often make these and other changes online, all you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)
- Check to see if your booking has been held in credit
- View, change and cancel your bookings
- Add an extra bag or two to your baggage allowance
- Choose your seat
- Order or change your special meal
- Request a copy of your electronic ticket
Message us
Please visit our COVID-19 information hub or Travel Alerts for the latest updates. If you need to contact us you can message us via one of the options below. We're available 24/7.
Have your booking reference, the family name on your original booking and Airpoints number ready.
You can now ask Oscar to check the balance of most credits
Just ask "What is my credit balance?" and he will do his best to retrieve it for you. You will need your booking reference and the last name on the booking.
- "Resend my booking confirmation"
- "Confirm my seat selection"
- "Confirm my special meal"
- "Confirm my baggage allowance"
- "Check my Airpoints™ balance"
- "Order a replacement Airpoints card"
- "Confirm my special assistance"
- "Reset my password"
And there's plenty of more ways he can help.
Pro-tip: For the best Oscar experience, sign in to the website first.