Help & contact

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Phone bookings & enquiries

24hr freephone (calling within NZ):
0800 737 000

Calling from overseas:
+64 (0)9 357 3000

TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

24hr website assistance freephone (NZ):
0800 352 266

24hr customer care telephone (within NZ and overseas):
+64 9 336 2929

24hr Airpoints help freephone (NZ):
0800 247 764

24hr OneSmart help freephone (NZ):
0800 787 555 or +64 (0)9 377 8535

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