Baggage services offices

If you require any assistance for mishandled checked bags, baggage tracing, or aircraft lost property related to a specific airport, please choose either the New Zealand baggage services offices or the International baggage services offices option below for contact details.

Do you have other general baggage enquiries?

New Zealand baggage services offices

Freephone (calling within New Zealand): 0800 224 872
Phone: +64 (0)9 306 5444

International baggage services offices

Adelaide Airport

Swissport
Andy Thomas Circuit
Adelaide Airport, SA 5950
Phone: +61 4 8100 0938
Email: airnz.adl@swissport.com.au

Apia Airport

Samoa Airways
2nd floor, Samoa National Provident Fund Building, Apia
Phone: +685 20683 or +685 8420683
Email: cargo@samoaairways.com

Brisbane Airport

Swissport
Airport Drive, Brisbane Airport
Australia QLD 4008
Phone: +61 4 8101 1572
Email: bneint.baggage@swissport.com.au

Cairns Airport

Swissport
PO Box 4, AAC Building, Cairns Airport
Cairns QLD 4870
Phone: +61 4 8147 1902
Email: airnz.cns@swissport.com.au

Denpasar - Bali Airport

c/o PT JAS Airport Services
Phone: +62 361 936 6964
Email: baggageservices.dps@ptjas.co.id

Gold Coast (Coolangatta) Airport

Swissport
PO Box 645, Tugun QLD 4224
Phone: +61 4 1518 9533
Email: airnz.ool@swissport.com.au

Hobart International Airport

Swissport
c/o Hobart International Airport
Box 3 Strachan Street, Cambridge TAS 7170
Phone: +61 4 0614 3451
Email: airnz.hba@swissport.com.au

Honolulu International Airport

Hallmark-Aviation Services
Daniel K. Inouye International Airport
300 Rodgers Blvd, #65 Honolulu
HI 96819, USA
Phone: +1 808 836 8997
Email: honolulubaggage@hallmark-aviation.com

Hong Kong Airport

Menzies CNAC Aviation Services Ltd
Unit 209, 2/F
HKIA Commercial Building, 1 Sky Plaza Road
Hong Kong International Airport, Lantau, Hong Kong
Phone: +852 2186 4430
Email: hkg_bs.g3@menziesaviation.com

Houston International Airport

Hallmark-Aviation Services
3700 N Terminal Road, Terminal D, Suite 143.2
Houston TX 77032, USA
Phone: +1 713 498 4304
Email: iah.bso@hallmark-aviation.com

Incheon International Airport

Swissport Korea Ltd, Room 301 Cargo Terminal B
Incheon International Airport, 77-8 Gonghangdong-ro
295 beon-gil Jung-gu, 22381 Incheon, South Korea
Phone: +82 32 743 2526
Email: icn.ll@swissport.com

John F Kennedy International Airport (New York)

Hallmark-Aviation Services
JFK International Airport
Terminal One, Building 55, Jamaica, NY 11430
Phone: +1 310 648 7160
Email: jfkco@airnz.com

Kansai Airport

ANA All Nippon Airways
Osaka Kansai, Senshu-Kuko Kita, Izumisano-shi
Osaka 549-8501, Japan
Email: nrtapt@airnz.co.nz

Los Angeles Airport

Pacific Aviation
380 World Way #S31
Los Angeles, CA 90045, USA
Email: laxlofo@airnz.co.nz

Melbourne Airport

Swissport Melbourne Airport
PO Box 5103, Melbourne Airport
VIC 3045, Australia
Phone: +61 3 9121 0428
Email: mel.baggage@swissport.com

Nadi Airport

Air Terminal Services (Fiji Ltd)
Cruikshank Road, Nadi Airport, Fiji
Phone: +679 9922017
Email: aobaggage@ats.com.fj

Narita International Airport

ANA All Nippon Airways
1-1 Furugome, Narita, Chiba 282-0004, Japan
Phone: +81 476 33 2301
Email: japannrtairport@airnz.co.nz

Niue (Hanan International) Airport

Peleni's Travel Agency
11 Alofi, Niue
Phone: +68 3 4317
Email: pelenistravel@niue.nu

Noumea (New Caledonia) Airport

Pacific Airport Engie
International Airport of Nouméa-La Tontouta
BP5 98840 Tontouta
Phone: +687 847 443 or +687 352 615
Email: service.bagages.pae@engie.com

Papeete Airport

Air Tahiti
B. P. 60 Tahiti Faa'a International Airport
French Polynesian island of Tahiti
Phone: +689 40 86 42 21
Email: service.bagages@airtahiti.pf

Perth Airport

DNATA Perth Airport
Belmont WA 6948, Australia
Phone: +61 2 9169 4485
Email: tas_btuper@dnata.com.au

Rarotonga Airport

PO Box 65 Nikao, Cook Islands
Phone: +682 26300
Email: !raraom's@airnz.co.nz

Saigon International Airport

c/o Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Phone: +84 28 3848 5383 XT 4569
Email: lostandfound@sags.vn

San Francisco Airport

Swissport
San Francisco International Airport
San Francisco CA 94128, USA
Phone: +1 650 821 0034
Email: sfobaggageservices@airnz.co.nz

Shanghai Pudong International Airport

China Eastern Airline
Terminal 2, Pudong International Airport
Phone: +86 21 6833 9150
Email: pvgmut2@126.com
Office hours are 9:00am to 10:00pm.

Singapore Airport

SATS Baggage Services Office
Baggage Claim Area
Changi Airport Terminal 3
65 Airport Boulevard, Singapore 819663
Phone: +65 6597 4500
Email: baggage_enquiry@sats.com.sg

Sunshine Coast (Maroochydore) Airport

Swissport
Sunshine Coast Airport, Friends Ave
Marcoola QLD, Australia
Phone: +61 4 1518 8514
Email: psmmcy@swissport.com.au

Sydney International Airport

Dnata Baggage Services
Phone: +61 1 800 452 308
Email: sydll@dnata.com.au

Taipei International Airport

Eva Airways Co. Ltd
Baggage Claim Area , Terminal 2,
Taiwan Taoyuan International Airport
No 9, Hangzhan S Rd, Dayuan District, Taoyuan City Taiwan
Phone: +886 3 3517637
Email: tpelnf@evaair.com

Tonga Airport

Air Terminal Services (Tonga) Ltd
PO Box 1515, Nuku'alofa, Kingdom of Tonga
Phone: +676 28283
Email: loadcntrl@atstonga.to

Vancouver International Airport

Samsic.aero
3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada
Phone: +1 604 247 0219
Email: baggageservices.yvr@airnz.co.nz