Connecting at Houston (IAH)

Transferring to a Domestic or International Flight operated by a Star Alliance Carrier.
Please note: all customers arriving on international flights must collect and clear their bags through U.S. Customs regardless of their final destination (United Airlines)

Connecting to another flight and your baggage has been checked through to your next destination

  • After all bags have been collected, you should follow the directional signs to the U.S Customs queues
  • After queuing exit through double doors where there are United and Star Alliance bag transfer belts immediately to the right. The bags will be scanned by an agent and loaded on the belt
  • Next you will use the elevators behind the transfer belts to progress upstairs to the security check point
  • After clearing security, flight and gate information can be located on departure boards throughout all terminals
  • If connecting to a domestic or international flight operated by United Airlines follow the signs to walk to Terminal E or access the SkyTrain to Terminal B and C
  • If connecting to an international flight operated by any other Star Alliance carrier follow the signs to walk across to Terminal D

Connecting to another flight and your baggage has not been checked through to your next destination (United Airlines)

  • Customers whose bags have not been checked through on United Airlines will have to do so at the United re-check desk
  • As you exit the customs hall, you will walk past the transfer belts on the right. On the back wall will be counters for all international carriers and the United re-check desk
  • The agents at the desk can provide all necessary information regarding their flight (delays, cancellations, rebooking, etc.)
  • After the bags have been tagged the agents will put them on the transfer belt and you can to the security check point and on to your gate, using the same process as above

Transferring to a Domestic or International Flight operated by all other airlines (Non-Star Alliance)

Through-checked passengers and bags
  • After clearing Customs proceed to the Air New Zealand re-check desk to have the bags transferred
  • If you are holding boarding passes for the connecting flight, continue upstairs through the security check-point
  • If you are connecting internationally follow the directional signs to walk across to Terminal D
  • If connecting domestically continue to follow the directional signage to the SkyTrain to transfer to Terminal A
  • If connecting on Spirit Airlines, both international and domestic flights will be operating from Terminal A
Non-through checked passengers and bags (All other airlines)
  • If connecting to a domestic flight and not holding boarding passes or through checked bags, use the double doors to exit the arrivals hall. Follow the directional signage to the subway Inter Terminal Train and transfer to Terminal A
  • If connecting to an international flight and not holding boarding passes, or through checked bags, exit the arrivals hall and follow the signage to walk across to Terminal D
  • Follow the signage to proceed to the respective connecting airlines check-in counter

Additional information

  • All United Airlines flights both International and domestic operate from Terminals E and C
  • United Express operates from Terminal B
  • Other airline domestic flights will operate from Terminal A
  • Non United Airline international flights operate from Terminal D, with the exception of Spirit Airlines who operate both domestic and international departures from Terminal A
  • You can access all terminals via the overhead SkyTrain if you are through checked and holding boarding cards for the connecting flight
  • Or, if not through checked, or not holding boarding cards, access is available via the subway Inter Terminal Train
  • Terminals A and B can only be accessed from inside the airport using one of the two trains

Map of George Bush Intercontinental Airport

Houston

per person one way from Auckland, Wellington or Christchurch

Ends midnight tonight!
Deal ends midnight tomorrow!
Deal ends midnight Sunday!
Deal ends midnight Monday!
Deal ends midnight Tuesday!
Deal ends midnight Wednesday!
Deal ends midnight Thursday!
Deal ends midnight Friday!
Deal ends midnight Saturday!
2 October 2017
Economy: 14 Feb - 22 Mar, 30 Apr - 11 Jun & 17 Jul - 31 Aug 2018. Premium Economy: 28 Apr - 21 Jun, 2 Aug - 31 Aug 2018. Business Premier: 30 Apr - 31 Aug 2018
Card payment fee may apply Fare conditions

Terms and conditions: Advertised fares are based on travel originating in New Zealand. 
Please note for travel beyond Los Angeles, San Francisco, Houston, Buenos Aires and Vancouver, partner airlines inventory may not loaded for the entire travel period.

For airfare only bookings paid with credit, debit or charge card, a fee of $17.50 per person per one way long-haul journey applies. For airfare only bookings made through our Contact Centre a non-refundable service fee of $60 per person, per one way long-haul journey applies. Customers who purchase fares using Airpoints Dollars™ online will be required to pay the government and airport charges which are included in this fare by internet banking or credit card. Airport and government costs will vary and are subject to currency fluctuations. Taxes on return sector will vary from those on the outbound journey. Unless otherwise stated, travel is via Air New Zealand non-stop services from Auckland to Honolulu, Los Angeles, San Francisco, Houston, Vancouver and Buenos Aires and beyond on partner airlines. Travel ex Wellington or Christchurch is via Auckland on Air New Zealand domestic flights. Travel from provincial points in New Zealand to international flights ex Auckland on the Air New Zealand network available with additional costs. Connections from provincial New Zealand points requiring an overnight break in the journey will be at the passenger’s own expense. Advertised fares to Houston are based on Air New Zealand non-stop services ex Auckland, connections via Los Angeles or San Francisco available with additional costs. Advertised fares to Las Vegas, Seattle, Portland, Phoenix, Denver, Dallas, Chicago, Boston, New York and Washington DC are based on travel via Los Angeles. Advertised fares to Orlando are based on travel via Houston.

Flight and routing restrictions may apply. The "Seat" option for flights to Honolulu is available through airnz.co.nz only.  Premium Economy: Air New Zealand domestic flights and connecting flights will be in Economy class. Business Premier: Air New Zealand domestic flights and connecting flights may be in Economy class. Seats are limited and may not be available on all flights or on all dates. Prices correct as at 18 September 2017. New deals may be released at any time. For travel to Honolulu, the baggage limit is 1 piece for Seat+Bag, 2 pieces for The Works; not exceeding a maximum weight of 23kg (50lbs) per piece. For travel to the USA, Canada and South America (excluding Honolulu) the baggage limit is 1 piece for Economy fares, 2 pieces for Premium Economy, and 3 pieces for Business Premier; not exceeding a maximum weight of 23kg (50lbs) per piece. See further baggage information. Airpoints™ Terms & Conditions, General Terms and Conditions, Global Saver, Premium Economy terms and conditions apply. TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711.