Connecting at San Francisco

To connect with another airline at San Francisco you may need to change terminals. This information will help you understand the transfer process.

Air New Zealand operates from the International Terminal at San Francisco International Airport.

The following steps apply to all Air New Zealand passengers connecting at San Francisco

Transferring to a Domestic or Onward International Flight

All passengers arriving on international flights must complete US Customs and Border Protection (CBP) entry procedures at the International Terminal Arrivals Hall.

Connecting to another flight and your baggage has been through checked to your next/final destination?
  • Exit the arrivals hall through the doors marked "Connecting Flights"
  • Drop your baggage at the Connecting Baggage Desk, located directly outside of the exit
  • Make your way to your connecting airlines terminal
  • If you have been issued a boarding pass to your next destination you can proceed through security, check the screens for departure gate information. If you haven’t been issued a boarding pass you will need to check-in with your connecting airline before proceeding through security
Connecting to another flight and your baggage has not been through checked to your next/final destination?
  • With your bags make your way to your connecting airlines terminal, where you will need to check-in with your connecting airline before proceeding through security
Transferring from Terminal 1 or 2 to the International Terminal

Terminal 1 or 2 passengers transferring to flights in the International Terminal must exit the terminal and proceed to the International Terminal. Passengers checked in for onward flights may proceed to the security checkpoint at the designated boarding area.

Transferring from Terminal 3 to the International Terminal

Passengers on flights arriving at Terminal 3 may transfer to International Terminal Boarding Area G via a connector walkway linking the two terminals. The entrance to the connector is located post-security in Terminal 3 near Gate 75, and the exit is located post-security in International Terminal Boarding Area G near Gate G92.

Connecting between terminals

Passengers may transfer between terminals by making their own way or riding AirTrain, SFO’s automated people mover system. AirTrain is wheelchair accessible. Space designated for wheelchairs is located at each end of every AirTrain car. Lifts are available at all AirTrain stations.

San Francisco International Airport

Map courtesy of San Francisco International Airport.

Visit the city between flights

Passengers with a layover of four hours or more may wish to explore San Francisco via the Bay Area Rapid Transit (BART) system, which takes visitors from SFO’s International Terminal nearly to the doorstep of several top attractions. Learn more about visiting San Francisco between flights.

San Francisco

per person one way from Auckland, Wellington or Christchurch

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27 February 2019
Economy, Premium Economy & Business Premier: 13 May-16 Jun, (9-30 Jul valid on outbound flights ex NZ only), 31 Jul-17 Sep, (1-21 Oct valid on outbound flights from NZ only) & 22 Oct-30 Nov 2019.
An additional $30 one-way will apply for Economy class travel on a Fri-Sun in both directions
Card payment fee may apply Fare conditions

Terms and conditions: Advertised fares are based on travel originating in New Zealand. For airfare only bookings paid with credit, debit or charge card, a fee of $17.50 per person per one way long-haul journey applies. For airfare only bookings made through our Contact Centre a non-refundable service fee of $60 per person, per one way long-haul journey applies. Customers who purchase fares using Airpoints Dollars™ online will be required to pay the government and airport charges which are included in this fare by internet banking or credit card. Prices advertised are one-way from New Zealand, prices on the return journey may vary due to tax differences. Travel is via Air New Zealand operated non-stop services ex Auckland to Los Angeles, San Francisco, Houston and Chicago and beyond on partner airlines. Travel ex Wellington or Christchurch is via Auckland on Air New Zealand domestic flights. Travel from provincial points in New Zealand to international flights ex Auckland on the Air New Zealand network available with additional costs. Connections from provincial New Zealand points requiring an overnight break in the journey will be at the passenger’s own expense. Advertised fares to Houston and Chicago are based on Air New Zealand non-stop services ex Auckland, connections via Los Angeles or San Francisco available with additional costs. Flight and routing restrictions may apply. An additional $30 per one-way journey applies for Economy travel Friday-Sunday in both directions. Premium Economy: Fares are based on Air New Zealand operated flights offering Premium Economy fares. Air New Zealand domestic flights and connecting flights will be in Economy class. Business Premier: Air New Zealand domestic flights and connecting flights may be in Economy class. Seats are limited and may not be available on all flights or on all dates. Prices correct as at 13 February 2019. Offer is valid for new bookings only. New deals may be released at any time.
Cancellation/changes: Airpoints™ terms and conditions, General terms and conditions, Global Saver, and Business Premier terms and conditions apply TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711.