Connecting at San Francisco

To connect with another airline at San Francisco you may need to change terminals. This information will help you understand the transfer process.

Air New Zealand operates from the International Terminal at San Francisco International Airport.

The following steps apply to all Air New Zealand passengers connecting at San Francisco

Transferring to a Domestic or Onward International Flight

All passengers arriving on international flights must complete US Customs and Border Protection (CBP) entry procedures at the International Terminal Arrivals Hall.

Connecting to another flight and your baggage has been through checked to your next/final destination?
  • Exit the arrivals hall through the doors marked "Connecting Flights"
  • Drop your baggage at the Connecting Baggage Desk, located directly outside of the exit
  • Make your way to your connecting airlines terminal
  • If you have been issued a boarding pass to your next destination you can proceed through security, check the screens for departure gate information. If you haven’t been issued a boarding pass you will need to check-in with your connecting airline before proceeding through security
Connecting to another flight and your baggage has not been through checked to your next/final destination?
  • With your bags make your way to your connecting airlines terminal, where you will need to check-in with your connecting airline before proceeding through security
Transferring from Terminal 1 or 2 to the International Terminal

Terminal 1 or 2 passengers transferring to flights in the International Terminal must exit the terminal and proceed to the International Terminal. Passengers checked in for onward flights may proceed to the security checkpoint at the designated boarding area.

Transferring from Terminal 3 to the International Terminal

Passengers on flights arriving at Terminal 3 may transfer to International Terminal Boarding Area G via a connector walkway linking the two terminals. The entrance to the connector is located post-security in Terminal 3 near Gate 75, and the exit is located post-security in International Terminal Boarding Area G near Gate G92.

Connecting between terminals

Passengers may transfer between terminals by making their own way or riding AirTrain, SFO’s automated people mover system. AirTrain is wheelchair accessible. Space designated for wheelchairs is located at each end of every AirTrain car. Lifts are available at all AirTrain stations.

San Francisco International Airport

Map courtesy of San Francisco International Airport.

Visit the city between flights

Passengers with a layover of four hours or more may wish to explore San Francisco via the Bay Area Rapid Transit (BART) system, which takes visitors from SFO’s International Terminal nearly to the doorstep of several top attractions. Learn more about visiting San Francisco between flights.

San Francisco

per person one way from Auckland, Wellington or Christchurch

16 December 2018
26 Jan-3 Feb & 16-22 Feb 2019
Card payment fee may apply Fare conditions

Terms and conditions: Advertised Economy fares are based on travel originating in New Zealand. Flight and routing restrictions may apply. Advertised Economy fares to San Francisco & Chicago apply to departures on Friday, Saturday or Sunday. For airfare only bookings paid with credit, debit or charge card, a fee of $17.50 per person per one way long-haul journey applies. For airfare only bookings made through our Contact Centre a non-refundable service fee of $60.00 per person, per one way long-haul journey applies. Customers who purchase fares using Airpoints Dollars™ online will be required to pay the government and airport charges which are included in this fare by internet banking or credit card. Airport and government costs will vary and are subject to currency fluctuations. Seats are limited and may not be available on all flights or on all dates. Taxes on return sector will vary from those on the outbound journey. Unless otherwise stated, travel is via Air New Zealand non-stop services from Auckland to San Francisco & Chicago. Travel from all Air New Zealand serviced domestic airports is via Auckland. Connections from provincial New Zealand points requiring an overnight break in the journey will be at the passengers own expense. Travel ex Wellington or Christchurch is via Auckland on Air New Zealand domestic flights. Travel from provincial points in New Zealand to international flights ex Auckland on the Air New Zealand network available with additional costs. Prices correct as at 12 December 2018, advertised travel period as stated. New deals may be released at any time. All promotional offers advertised on this website are correct at time of publishing, however Air New Zealand reserves all rights to modify, amend or withdraw any promotion offer advertised at any time, without further notice. For travel to the USA (excluding Honolulu) the baggage limit is 1 piece for Economy fares, not exceeding a maximum weight of 23kg (50lbs) per piece.  Airpoints™ terms and conditions,General terms and conditions, and Global Saver apply TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711.