seat and seat+bag fares

Booking changes

Prior to day of departure: permitted

On day of departure: not permitted

Product upgrades to flexitime or flexidate: not permitted

Booking change fee

NZD $50 per person (infants excluded)

Additional fare difference for booking changes


Service fees for making changes

Payable (unless changing online)

Booking cancellations

No refund

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states “Immediate Family:” spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law

No shows

Results in cancellation of sector

Name changes

Not permitted

Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars

Eligible for Status Points unless booked with Airpoints Dollars

Checked bag

seat fare: No checked in bags. To add checked in baggage upgrade to a seat+bag fare

seat+bag includes 1 checked bag 23kg

Fare rules

seat and seat+bag fares