Terms and conditions

These terms and conditions explain the terms on which we accept your vehicle for parking or valet services with us.

These terms should be read in conjunction with our privacy statement and website terms of use.

Last updated on 27 March 2017

By making a booking or by parking your vehicle with us, you confirm that you agree to these terms and conditions. If you do not agree to these terms and conditions, do not proceed with your booking, nor park your vehicle with us.

Parking facilities

Auckland

Parking services:

Book online using our booking portal.

We operate a complimentary shuttle van to transport you and your companions to the Airport terminal. You will need to ensure that you arrive at our parking facility in sufficient time for you to transfer to the relevant airport terminal to check in for your flight. We cannot accept any liability where you miss your flight.

Valet parking:

Valet parking is available to customers travelling domestically or internationally. Drive up to terminal, drop vehicle and check in at the valet desk inside the terminal. Online booking is unavailable.

Christchurch

Valet parking:

Valet parking only, available to customers travelling domestically or internationally. Drive up to terminal, drop vehicle and check in at the valet desk. Online booking is unavailable.

Use of our parking facilities

You will be required to pay the applicable parking fees.

Bookings can be cancelled (with a full refund) and/or rebooked up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.

Your vehicle, and items inside it, remain at your risk while in our care.

You authorise us (or our subcontractors) to drive your vehicle for the purpose of moving your vehicle from any designated drop off area to an area within any of our airport parking premises (or where relevant to any third party service provider for the purpose of performing any maintenance or grooming services requested by you), and where necessary to adjust the car seat or rear-view/wing mirrors for the purpose of driving your vehicle safely.

Our Auckland parking premise operates a complimentary shuttle van to transport you and your companions to the Airport terminal. You will need to ensure that you arrive at our parking facility in sufficient time for you to transfer to the relevant airport terminal to check in for your flight. We cannot accept any liability where you miss your flight.

Maintenance and third party services

Where you request that we provide maintenance or other vehicle-related services (e.g. vehicle grooming, mechanical services, etc.) while we're in possession of your vehicle, then you acknowledge that those services will be performed by third party service providers on their own terms and conditions. We act as a booking agent only, and cannot accept liability for any performance or non-performance by those service providers. You should seek recourse directly from them in the event of any dispute.

Limitation of liability

To the fullest extent permitted by law, we shall not be liable for any loss of or damage to your vehicle or any items inside it, unless such loss or damage is due to any negligence or wilful misconduct on our part.

Our total liability for any loss not excluded above shall not, in any circumstance exceed the direct losses incurred by you in relation to any loss of or damage to your vehicle or any items inside it.

Contractual lien

You agree that for the time that your vehicle is in our care, we may exercise a contractual lien for all parking fees (and, where relevant any maintenance or grooming) due and unpaid under these terms.

Where your parking fees (or any other fees) remain unpaid 4 weeks following the date that we send you written notice requesting payment, then we may sell the vehicle at auction (or otherwise) for such price that we reasonably determine, and we will deduct the amount that you owe us, from those sale proceeds, and hold the remainder of those sale proceeds for you.

Laws of New Zealand apply

These terms shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflicts of law. Both you and we, consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in respect of parking your vehicle with us.

Changes to these terms

We may make changes to these terms from time to time. When we make changes, we will update these terms on our website. We will also specify the date of the last update.