Air New Zealand lounges to open today

A number of Air New Zealand lounges will reopen across the country today.
25 May 2020

The airline will welcome customers back to its Auckland Regional, Wellington Domestic and Christchurch Domestic lounges, along with nine of its regional airport lounges.

This includes regional lounges in Hamilton, Tauranga, Napier, New Plymouth, Palmerston North, Nelson, Queenstown, Dunedin and Invercargill.

Air New Zealand General Manager Customer Experience Nikki Goodman says while it's great to welcome customers back to the airline's lounges, they'll be operating slightly differently to what people are used to.

"In line with government regulations, our self-service buffet won't be available. Instead, customers will be required to be seated once they enter the lounge and there'll be table service with packaged snacks on offer, as well as beverages.

"We know those travelling will be looking forward to once again being able to order a flat white before they fly and in lounges with a barista, customers will be given the choice of ordering through the Air New Zealand app, or through their server."

The lounges will not be serving alcohol, but more food and alcohol options will be introduced in the coming weeks. There will also be a maximum of 100 people able to be in any lounge which would normally cater for more than that.

Auckland Domestic lounge remains closed as it undergoes refurbishment. Valet parking also reopens today.

Ends

Issued by Air New Zealand Communications.

Email: media@airnz.co.nz  │  Phone: +64 21 747 320  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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