Thousands use Air New Zealand credit tool
The online tool went live yesterday and allows customers who hold credit directly with the airline to manage their credit online.
Air New Zealand Chief Commercial and Customer Officer Cam Wallace says it’s been promising to see such a great response after just 24 hours of the tool being live.
“We’re thrilled to see so many customers being able to use their credit and book flights online. So far, popular destinations have been Queenstown, Auckland and Christchurch.
“We know it’s been tough for customers trying to get through to our contact centre but with this tool now being live, it gives customers a choice as to whether they would like to self-service or speak to an Air New Zealand employee.
“In addition to customers redeeming credit, a lot are checking their balance and thinking about where they want to fly to next. To date, we’ve had around 38,000 customers use the tool to look up their credit balance.”
Air New Zealand has extended the period for using credits – customers now have until 31 December 2021 to book using their credit and 12 months after booking to travel.
Over the coming weeks, the airline will be working to evolve its credit tool to improve its self-service capability and to increase the number of customers who can use it.
Issued by Air New Zealand Communications.
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The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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