Air New Zealand's got a need for speed: Fast Bag is back
The Fast Bag service was paused in mid-2020 due to changes in COVID-19 alert levels. More recently the airline undertook a series of customer trials to improve the flow of the service and lighten the load for customers going through the airport.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the airline is excited to bring the popular service back after listening to customer and staff feedback.
"Through our trials we learned the most important aspect of the service to our customers was being able to pick up their bag while disembarking – they want to be able to grab and go once their flight has landed.
"We also found having customers check in their fast bags prior to departure, rather than carrying them to the aircraft door, made for a smoother journey through the airport without having to lug baggage around.
"Our teams are also working hard to deliver some digital enhancements to the Fast Bag service over the coming months, making it even more seamless for our customers."
Fast Bag is available exclusively to Airpoints™ Elite, Gold, Elite Partner and Koru members travelling on an Air New Zealand regional flight with a Seat+Bag, FlexiTime or FlexiDate ticket.
Learn more about the updated Fast Bag service here: https://www.airnewzealand.co.nz/fast-bag
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Issued by Air New Zealand Communications.
Email: media@airnz.co.nz │ Twitter: @AirNZMedia
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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