Air New Zealand services to be operated by an EVA Air Boeing 777-300 lease aircraft
To help with additional capacity on some routes, Air New Zealand entered into a lease agreement in August 2018 with fellow Star Alliance member, EVA Air, for a Boeing 777-300 aircraft. This particular aircraft is of a similar standard to our Air New Zealand fleet with Business, Premium Economy and Economy class seating, and will be operated by Air New Zealand pilots and cabin crew.
If you are not familiar with EVA Air, the airline was awarded Best Business Class and Premium Economy Class in Asia, at the 2018 TripAdvisor Awards which are determined by airline reviews and ratings submitted by travellers worldwide.
If your flight is already scheduled to be operated by this aircraft, you will be advised at the time of booking. Should a change to this aircraft occur, after your booking has been issued, you will be contacted directly by Air New Zealand via the contact information provided in your booking, or the travel agent you booked through.
Who are the crew operating the aircraft?
We are pleased to confirm that Air New Zealand crew and pilots will be operating this aircraft, who will provide the friendly Kiwi service our customers are familiar with.
I pre-booked and paid for a seat, is that still guaranteed?
This aircraft has slightly different cabin and seating configurations to Air New Zealand’s fleet. We will endeavour to provide a like-for-like seat where possible (including exit row, aisle and window seats). However, where this isn’t available, customers will be eligible for a refund of their Seat Select charge.
I booked the Economy Skycouch - will that still be available?
The Economy Skycouch is a product unique to Air New Zealand so unfortunately, this product will not be available on this lease aircraft. Customers who have booked the Economy Skycouch will be eligible for a refund of the Skycouch component of their fare.
Will you still be providing loyalty or One-up upgrades?
One-up requests or Recognition upgrades will continue as normal for flights operated by this aircraft.
What are the food and beverage offerings?
Customers in all cabins can expect the same high-quality meal.
We are able to provide our full selection of special meals on this aircraft. Customers are, however, welcome to bring their own food on board if our options don’t meet their specific dietary needs.
Unfortunately, on Seats to Suit services our buy on board offering 'Inflight Bites' won’t be available for Seat and Seat+Bag customers. This means alcohol and soft drinks will not be available for purchase. In addition, customers are unable to consume their own alcohol on board. Complimentary light snacks will be available, however, and customers are also welcome to bring their own food on board.
Is there inflight entertainment on board?
There is seat-back entertainment on board for all customers, however please note, the system will differ from what is offered on Air New Zealand aircraft.
In-seat power and USB adaptors are available at every seat.
Can service animals go on these flights?
Service dogs are allowed on the flights but must be muzzled.
I know nothing about this, why was I not told this at time of booking?
We were planning to operate this service with a Boeing 787-9 aircraft – however, unscheduled maintenance requirements for some of the Trent 1000 engines fitted to our 787-9 Dreamliner fleet has unfortunately meant this is not possible.
In order to maintain our schedule and minimise disruption to our customers, we have leased a Boeing 777-300 aircraft from EVA Air. We have reached out to all customers who we have contact information for in their booking with as much notice as possible.
Is this aircraft safe?
Air New Zealand takes the safety of our customers, our people and our aircraft extremely seriously, whether travelling on our own operated aircraft or that of any other carrier that we have a partnership with. Our Operational Integrity and Engineering teams have been involved in sourcing this lease aircraft right through to its entry into service.
I don't want to travel on this aircraft so what are my options?
While this aircraft is very similar to the Air New Zealand aircraft you are used to flying on, with modern, comfortable seats and a similar cabin configuration, you do have the option to rebook on another Air New Zealand service if available.
Please contact your original booking agent and they will be able to discuss alternative options with you.