Air New Zealand Shanghai Flights Suspended until 29 March 2020

新西兰航空暂停上海航班至2020年3月29日

Following the announcement from the New Zealand Government on China travel restrictions, Air New Zealand has suspended its Auckland-Shanghai route until 29 March 2020.

由于新西兰政府最新出台了入境管制措施,新西兰航空的运营也相应做出了调整:暂停运营2020年2月2日起至3月29日期间奥克兰往返上海的航班。

Customers with affected flights will be contacted directly with alternative travel options within the coming week. Customers booked via a travel agent (including online travel agents) will be contacted by their original booking agent.

For the latest information regarding the impact of novel Coronavirus (2019-nCoV), please continue to check our Travel Advisory.

Frequently Asked Questions

Why have flights to Shanghai been cancelled? 

为什么要取消飞往上海的航班?

We’re facing potential international travel bans which will impact our crew logistics. We’ve also seen a further decline in customer bookings between Auckland and Shanghai for the next 2 months.

目前颁布的入境管制会影响机组人员的调配及公司运营。此外,由于疫情影响,未来两个月内此航线上客流也在进一步减少。

I live in China and want to go home, will my travel to Shanghai be rebooked?

我居住在中国并希望可以回家,我飞往上海的航班会被重新预订吗?

If you have booked with Air New Zealand, you will be contacted directly over the coming days with alternative travel options using the contact details in your booking. If you have booked via a travel agent, you will be contacted by your original booking agent (including online travel agents).

如果你是在新西兰航空的直销渠道预订,接下来的时间,我们会直接通过你预订时留下的联系方式与你取得联系,并提供相应的替代旅行方案。如果你是通过旅行代理预订的机票,旅行代理将会与你取得联系(包括线上旅行代理)。

I don’t want to travel to China now, what can I do?

我不想现在去中国旅行了,该怎么办?

If you hold a ticket issued by Air New Zealand (your ticket number begins with 086) you may receive a full refund or defer your travel for up to 12 months.

For all other tickets, please refer to your original booking agent.
如果你持有新西兰航空签发的机票(机票票号由086开头),你可以选择全额退款,或在机票12个月有效期内更改航班。

对于所有其它机票,请咨询出票时的代理商。


I don’t want to return to China now, what can I do? 

我不想现在立即回中国,该怎么办?

Providing you hold a visa that permits you to remain in New Zealand and your ticket is issued by Air New Zealand (your ticket number begins with 086) you may receive a full refund or defer your travel for up to 12 months.

For all other tickets, please refer to your original booking agent.

如果你持有的签证允许你继续在新西兰停留,并且你的机票是由新西兰航空签发的(机票票号由086开头),你可以选择全额退款,或在机票12个月有效期内更改航班。

对于所有其它机票,请咨询出票时的代理商。

I’m in NZ on a visa and need to return home because my visa is running out, what can I do?

我是持签证访问新西兰的,但现在签证快要到期了,我该怎么办?

Please speak to your NZ/local immigration office or consulate for advice.

请联系新西兰/当地移民局或领事馆以寻求建议。

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