Travel overseas with confidence
Buy a travel insurance policy that can cover you for COVID-19. With unlimited medical expenses and included on-trip additional expenses cover, you can travel with confidence.
All international single trip travel insurance policies sold after midnight on 8 December 2020 will receive the additional benefits listed below relating to specified COVID-19 related events. There are further exclusive benefits when travelling in New Zealand and to Australia.
- Cancelling your trip if you have COVID-19
- Emergency medical expenses
- Repatriation to help you get back home
- Cover if you're denied boarding with a positive test for COVID-19
- Your travelling companion(s) or people you live with being diagnosed with COVID-19
When travelling to Australia:
- Daily benefit if you are ordered to self-isolate in your holiday accommodation if you have COVID-19
- The people you're staying with on holiday being diagnosed with COVID-19
When you book your flights online, you can also add our one-step travel insurance on the Extras page.
If you change your mind about your holiday, you can also request a refund or credit of your travel insurance policies.
Note: This is a summary of key benefits. Read the relevant policy wording for full benefits, exclusions and terms and conditions.
Coverage now includes travel to, from and through Australia and New Zealand for all single trip travel insurance policies purchased on or after 27 October 2020.
For all other countries, coverage is activated when the NZ Government (via safetravel.govt.nz) removes the "Do Not Travel" restriction related to COVID-19 from your destination.
- Australia Travel Insurance (bundled with flights on airnewzealand.co.nz)
- Worldwide Travel Insurance (bundled with flights on airnewzealand.co.nz)
- International Single Trip Travel Insurance (sold via insurance.airnewzealand.co.nz)
- International Business Single Trip Travel Insurance (sold via insurance.airnewzealand.co.nz)
- Domestic Comprehensive Travel Insurance (sold via insurance.airnewzealand.co.nz)
COVID-19 benefits are not included in Domestic Trip, Annual Multi-trip, Visit New Zealand, Koru or Rental Vehicle Excess insurance policies.
Policyholder must be a New Zealand citizen or resident.
Travel must originate in New Zealand.
Before you travel, you'll need to:
- check that the NZ Government (safetravel.govt.nz) say it's safe to travel to your destination. It's important you check your destination is safe to visit regularly as advice can change. The cover for trips to Australia does not depend on the advice at safetravel.govt.nz
- check your destination's local government advice, safety guidelines and entry requirements
Note: If the travel advice changes while you're on holiday, you will be covered if your destination was listed as safe when you commenced travel.
Air New Zealand customers with travel insurance bought online in conjunction with a flight booking can contact Cover-More Travel Insurance to cancel their policies and convert the value of that insurance policy to a credit voucher that can be redeemed against future travel insurance policies.
Information is available in Air New Zealand's COVID-19 Hub.
Please contact Cover-More Travel Insurance on 0800 500 248 or email firstname.lastname@example.org for any COVID-19 travel insurance queries.
What countries does my travel insurance provide cover for?
If I fall ill with COVID-19, and require medical treatment in a covered country, are medical expenses covered?
If I fall ill overseas with COVID-19 and need to be repatriated home, am I covered?
While on my trip, if I have to go into quarantine, are the quarantine expenses covered?
If I am diagnosed with COVID-19 or was in close contact with someone diagnosed with COVID-19 and can’t go on my trip because I am required to enter into quarantine, can I claim my cancellation costs?
A qualified medical practitioner or a Government Agency has instructed me to self-isolate. Can I make a claim under my policy?
I've decided I need to self-isolate due to possible contact with COVID-19 (not close contact) and no longer wish to travel. Can I claim for a trip refund under my policy?
If my accommodation or travel plans at my destination are disrupted due to COVID-19, am I covered?
What if a close relative has COVID-19 which has been deemed as life threatening and I need to cut my trip short?
The family member I'm due to stay with must self-isolate due to COVID-19 and I now have nowhere to stay and wish to cancel my trip. Will I be able to claim costs?
The person I'm staying with catches COVID-19 and I need to isolate or quarantine for 14 days. Will I be able to claim costs?
I was denied boarding due to a positive COVID-19 test at the airport. Am I covered?
I was denied boarding due to failing a temperature check at the airport. Am I covered?
A relative has passed away from COVID-19 and my trip is now disrupted or cancelled. Will I be able to claim costs?
If the show or concert I'm attending is cancelled due to COVID-19 will I be covered?
There are no government restrictions in place to travel to my destination, but I’m required to quarantine on return from my trip. I no longer wish to travel and want to cancel my holiday. Am I covered?
I am an essential Health Care worker and my leave is cancelled due to COVID-19. I need to cancel my trip. Am I covered?
My flight has been cancelled or re-scheduled due to COVID-19, and I cannot catch a connecting flight and will not arrive on the tour or event on time. Am I covered for additional expenses?
If I purchase my trip and insurance policy to a country that is deemed safe to travel by the government at the time, but before I depart the government issues a "Do Not Travel" warning related to COVID-19, can I claim cancellation expenses?
My flight has been cancelled or re-scheduled due to COVID-19. Can I claim for a refund?
My holiday has been cancelled due to a pandemic and my holiday provider is only offering a voucher rather than a refund. Can I claim a refund under my travel insurance policy?
My travel provider goes into administration due to the pandemic. Can I claim for refunds under my travel insurance policy?
I have an existing travel insurance policy. Am I automatically covered for COVID-19?
How do I make a claim?