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Had a really good experience at Polynesian Spa with my family, great deal and amazing customer service

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I enjoyed following the recommendation of one of the women working there, the lifeguard(?), who said she likes to go from cool to hot, so when I went from the 38 to 39, then 40 to 41 degree pools, my body was acclimatised, and found the heat accessible, and easier to relax in than if I had tried to plunge straight into v. hot water immediately. Great having hairdryers, and very friendly fellow bathers, who recommended other places for me to go (the redwoods, a local cafe), in the changing room. Thank you 🙏

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Enjoyed the quiet and relaxing spa environment with a beautiful sunset view, watching the sky shift from orange to pink and then to deep blue. The pools are just as serene, perfectly warm, and ideal for unwinding after a long day.

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A stunning evening spent relaxing in a range of beautiful pools. Best hot pool experience ever.

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This was fantastic with 7 or 8 pools to choose from . The views were lovely looking over the lake. The temperature varied a bit in each pool. We had a lovely relaxing time until the emergency alarm went off and everyone had to leave the center to check on the problem - after 20 mins we could all go back .

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We had an amazing experience so quiet an tranquil although the birds were noisy in the distance it’s not a bother. Clean today environment an love that they have towels available an the water fountain. I really enjoyed the plunge pool near the priest spa as that seemed to have the best beneficial therapy for us ….. would love to have seen more display about the benefits an way in which the waters heal an provide good health. Highly recommend this amazing place … high price but definitely worth it

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On a Monday it was nice and quiet. My son loved it.

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I took the opportunity to do the night walk & it was so worth it! Beautiful lanterns hung delicately along the walk to create an ambiance of calm. Definitely gave me a different perspective size wise. Being immersed among these gentle giants was an absolutely beautiful experience. There are other light treats along the way but I'll let you come & enjoy for yourself

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Although it was raining, the experience was still absolutely amazing!!! The changing area is neat and clean. The pools are really relaxing. Just amazing. Plus location is perfect

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Clean amenities. Relaxing experience. A must-do in Rotorua.

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Beautiful, relaxing and definitely a place to go to when you need refreshing as the environment gives you calming energy. Will definitely be back to visit the Delux Lake Spa

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Was an amazing awesome time, lovely and quiet, great pools, showers with towels and your own locker key

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Great value for money. Authentic and unpretentious Thermal hot pool experience.

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We were TWO SAPPORO MONKEYS today with a pampered day at THE POLYNESIAN SPA which is New Zealand’s original and iconic geothermal bathing experience, with multiple opportunities to indulge in both acidic and alkaline natural mineral springs, and unique day spa therapies for the ultimate in rest and relaxation. We hopped around between 8 pools. https://www.instagram.com/reel/CzXmUpNRHOb/?igshid=MWxlZjFybG92YjBjaQ==

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Lovely lakeside spot. A variety of settings and temperatures in the pools so something for everyone.

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Better than I expected. Went in after 7:30pm. Beautiful views and the pools are si relaxing. Surprisingly it wasnt freezing when you got out into the 13• night.

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Great service and perfectly warm pools. We had a Deluxe access so we got the towels, toiletries and access to the lounge with warm lounge chairs.

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A great, relaxing day in beautiful settings. The staff are very friendly.

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Money we’ll spend so peaceful and relaxing. Definitely will return with my family.

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I highly recommend this place for anyone who wants to chill from a long night party and wanting to relax your body by soaking to their hot pools. The staff are friendly and accommodating. I have been taking photos and videos of my experience on this place as a solo traveler and would share the experience I have on this place on my IG.

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It was absolutely beautiful, the lights across the lake, slightly raining during the night 🥰❤️

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Great spa experience with the deluxe lake spa package. You have access to 5 pools including the acidic priest pool :) the amenities were great as well. We spend about 5 hours there, my mom definitely enjoyed it.

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With just a few other visitors in the pools we had plenty of space and time to enjoy the various pools. A great way to bring some warmth into a winters day.

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Me and my husband enjoyed our experience. We look forward to go back again.It was worth it.☺️

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5 star rating because we Loved every minute of our soak, sure is healing, my aches in my arms & shoulders from my job I do, heavy lifting had disappeared for the weekend we were in Rotorua. I highly recommend Polynesian spa, we'll definitely be back, a great escape from Auckland.

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Relaxing environment

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It was such a relaxing, beautiful place. Wasn’t crowded either so that was a big plus. Would definitely recommend booking for a quiet night as it heightened the entire experience!! Felt like the more expensive package of the private pool without having to actually pay for the private pool. Plus we had more choice between the 4 different temperature pools :))

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Beautiful place to be . Highly recommend going fresh in the a.m as it was so peacefully and less packed. Will definitely be back again for treatments next time

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Lovely relaxing atmosphere. Great views. Unfortunately 2 pools overlooking lake were out of service in pavilion pools.

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Well worth going here, it's simply a gorgeous, indulgent experience! We went at 11am on a weekday and were the only people there. The pools are all amazing, and the experience (providing towels, hairdryers, lockers etc) was all very lush. Would definitely go again!

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Perfect combo of relaxation and comfort with a view