A better way to book your airport transfers

Experience the flexibility of booking with Air New Zealand.

Enjoy a variety of New Zealand and international transfer options, compare prices, change or cancel for free, earn Airpoints Dollars™ on every ride and, most importantly, organise getting to and from your flight with ease. 

Sign in with Airpoints™ for the quickest way to book

When booking an airport transfer service with us, and logged in, you'll find your Airpoints account information saved for your convenience. Even better, you can save your address details for the next time you book and manage your booking online.

Tailor your journey

  • Cancel or change for free up to 1 hour beforehand (24 hours for international destinations)
  • Book your transfer up to 1 hour before your travel
  • Meet and greet service by the driver of your taxi
  • Add multiple stops along your journey (applies within New Zealand only)
  • When using your Airpoints account login, you can manage your booking online
  • 24/7 contact centre support through your preferred provider
  • Access to more transport options such as executive car, premium van, Skybus and even helicopter
  • Service includes non-Air New Zealand flights and address-to-address bookings

Meeting your driver

If you're getting picked up from the airport, your driver will meet you in the arrivals hall or the designated meeting space. As long as your flight number and date stay the same, your driver will be there when you arrive.

From your specified pick-up time, your driver will wait up to:

  • 70 minutes at Auckland International Airport
  • 45 minutes at all other New Zealand International Airports
  • 30 minutes at international airports outside of New Zealand
  • 15 minutes at all other pick up points

You can add more free waiting time when making your booking or by contacting your transfer supplier directly.

For shuttles and buses, you should meet at the pick-up point outlined in your booking confirmation. If you are delayed at the airport and miss your pick-up time, you may be able to catch the next available service leaving from the airport. Please check with your provider.

Please always turn on your mobile phone and get in contact with your transfer supplier directly if you are unable to locate them.

It's free to change or cancel your booking

We understand that plans can change. If you were logged into your Airpoints account when you made your booking, you can simply login to manage your booking, otherwise, you will need to call your taxi provider directly.

For New Zealand bookings, changes and cancellations are free of charge up to 1 hour before your pick-up time, after which they are non-refundable. For international bookings, changes and cancellations are free of charge up to 24 hours before your pick-up time, after which they are non-refundable. For any changes to international bookings, please call the taxi provider directly or cancel the existing booking and make a new booking.

Frequently asked questions

How can I change the passenger name on an Air New Zealand Taxis booking?

Are there any distance restrictions for an Air New Zealand Taxi booking?

Can I make an Air New Zealand Taxis booking on behalf of someone else?

Are Air New Zealand Taxis your own vehicles?

How many Airpoints Dollars™ can I earn per booking?

Do you provide Air New Zealand Taxis for people who are wheelchair bound?

What's the maximum number of people you can include in an Air New Zealand Taxis booking?