Manage your rental car booking
Maximise your flexibility with Pay Later. Pay Later bookings made through Avis, Budget and Apex provide free cancellation.
Access great rates with Pay Now. Pay Now rates provide the best value, but cancellation costs apply.
Pay with Airpoints Dollars for either rate type. Airpoints Dollars payment is always taken at the time of booking and is available through airnz.co.nz/rental-cars.
Manage Bookings paid for with Airpoints Dollars™
If you need to modify your dates, times or locations you will need to cancel your existing reservation and create a new booking. You will receive an automatic refund to your Airpoints™ account (less cancellation fees if Pay Now rates were selected).
To confirm that your booking has been paid for with Airpoints Dollars please refer to your booking confirmation email where your total will be denoted with the Airpoints glyph A. Airpoints Dollars bookings are paid for at the time of booking and this value will also be displayed on your Airpoints membership account statement.
Pay Later bookings made through Air New Zealand
All Pay Later bookings are payable by credit card directly to our car rental partners at the counter. Apex is charged at vehicle collection, while Avis and Budget are billed after travel completion to the provided card. At the time of vehicle collection a hold will be placed on your card. This will be lifted after your rental is completed (please allow up to 7 days for processing by your credit card issuer). Any cancellations or amendments to your booking can be made online.
When you modify a booking the current day's rates will apply.
If your booking is payable at the counter the total indicated on your booking confirmation email will be indicated in the local currency of the country of travel (i.e. New Zealand bookings will be denoted in NZD, Australian bookings will be denoted in AUD, etc). This includes all rental car bookings made on the "Extras" page when booking a flight.
Pay Now bookings made through Air New Zealand
If you need to change the details of your Pay Now booking you will need to cancel your original booking and make a new one. Cancellation fees will apply.