Taxis FAQs

How much does it cost to cancel my booking?

How do I contact my transfer supplier?

If your flight arrival time changes due to rescheduling by a few hours, and the flight number is the same

What if my travel dates or flight number change due to rescheduling?

How are suggested pick up and drop off times calculated?

What is the minimum booking time?

How do I claim missing Airpoints?

Why is my address displaying an 'no address' error message?

Where do I meet my transfer provider?

Is a meet and greet included in all transfer bookings?

How is my fare calculated?

How do I request a child seat?

I have booked a point to point transfer; how will I be notified that my taxi has arrived?

How long does it take to process my refund?

How long will my taxi wait for me?

My taxi account no longer works?

Why does the taxis website look different?

I did not receive a booking confirmation/GST receipt how can I get it resent to me?

How many bags can fit into my transfer vehicle?

How do I arrange oversized or additional luggage with the Transport Provider?

What will I see on my credit card statement?

What are my options when I can’t find your Travel Provider on arrival?