Getting in touch 💜

Thank you for your patience while you wait to connect with us. Our team is working hard to ensure we can reach your call, message, or email as soon as possible.

Message us 💬

If your query is not urgent, or your travel is not within the next week, we recommend contacting us via one of our messaging channels.

Our wait time is currently 48-72 hours, however, you can leave us a message and carry on with your day knowing we will get back to you soon.

You may be able to find your answer online 

  • If you have received a schedule change email from us, you may be able to accept this online by managing your booking.
  • For helpful information on locating and using your credit, see here.
  • To understand changes to domestic and international travel requirements, please check the Unite Against COVID-19 website.
  • If you have upcoming international travel with Air New Zealand, please see here for what you need to do before flying.