Air New Zealand services to be operated by a Boeing B777-200 lease aircraft

Air New Zealand is working closely with engine manufacturer Rolls-Royce on a global issue involving some of the Trent 1000 engines that power its Boeing 787-9 Dreamliner fleet.​

In March Rolls-Royce, in conjunction with European regulator EASA, issued a directive requiring operators of a type of Trent 1000 engine known as ‘Package C’ to carry out earlier than usual maintenance checks on a specific part of the engine compressor.

Air New Zealand has entered into a lease agreement with Boeing for a Boeing 777-200 aircraft in order to maintain our schedule and continue to get our customers to their destinations.

From 12 July 2018, this lease aircraft will operate selected routes. These services will be operated by Air New Zealand pilots and cabin crew who will provide the friendly Kiwi service our customers are familiar with worldwide.

Which flights will be operated by this aircraft?
 
NZ175

Route
: Auckland - Perth

Schedule
: 21 September - 28 March 2019 *

 
NZ176

Route
: Perth - Auckland

Schedule
: 21 September - 31 January 2019 *

 
NZ125

Route
: Auckland - Melbourne

Schedule
: 22 October 2018

 
NZ126

Route
: Melbourne - Auckland

Schedule
: 22 October 2018

 
NZ178

Route
: Perth - Auckland

Schedule
: 25 October 2018 - 29 March 2019 *

 
NZ60

Route
: Sydney - Rarotonga

Schedule
: 26 October 2018 - 29 March 2019 *

 
NZ60

Route
: Rarotonga - Auckland

Schedule
: 26 October 2018 - 29 March 2019 *

 
NZ61

Route
: Auckland - Rarotonga

Schedule
: 26 October 2018 - 29 March 2019 *

 
NZ45

Route
: Rarotonga - Auckland

Schedule
: 28 October 2018 - 22 January 2019 *

 
NZ46

Route
: Auckland - Rarotonga

Schedule
: 29 October 2018 - 23 January 2019 *

 
NZ10

Route
: Auckland - Honolulu

Schedule
: 29 October 2018

 
NZ9

Route
: Honolulu - Auckland

Schedule
: 29 October 2018

 
NZ18

Route
: Rarotonga - Los Angeles

Schedule
: 2 November 2018 - 29 March 2019 *

 
NZ18

Route
: Auckland - Rarotonga

Schedule
: 3 November 2018 - 30 March 2019 *

 
NZ19

Route
: Los Angeles - Rarotonga

Schedule
: 3 November 2018 - 30 March 2019 *

 
NZ19

Route
: Rarotonga - Auckland

Schedule
: 4 November 2018 - 31 March 2019 *

 
NZ41

Route
: Papeete - Auckland

Schedule
: 4 November 2018 - 24 March 2019 *

 
NZ40

Route
: Auckland - Papeete

Schedule
: 5 November 2018 - 25 March 2019 *

 
NZ43

Route
: Papeete - Auckland

Schedule
: 30 November 2018

 
NZ177

Route
: Auckland - Perth

Schedule
: 8 December 2018 - 29 March 2019 *

 
NZ161

Route
: Christchurch - Perth

Schedule
: 15 December 2018 - 30 March 2019 *

 
NZ162

Route
: Perth - Christchurch

Schedule
: 14 December 2018 - 29 March 2019 *

* These services will be operated by the lease 777-200 aircraft on selected dates throughout these periods. Customers will be notified directly.

Aircraft seating configuration
 
Business

Seating Configuration

: 26 seats

 
Premium Economy

Seating Configuration

: N/A seats

 
Economy

Seating Configuration

: 245 seats


Who are the crew operating the aircraft?
Air New Zealand crew and pilots will be operating this aircraft.

Is this aircraft safe?
Air New Zealand takes the safety of our customers, our people and our aircraft extremely seriously, whether travelling on our own operated aircraft or that of any other carrier that we have a partnership with. We have leased this 777-200 aircraft from Boeing Group, a well-known, respectable leasing company and our Operational Integrity and Engineering teams have been involved in sourcing the aircraft right through to its entry into service.

I pre-booked and paid for a seat, is that still guaranteed?
This aircraft has different cabin and seating configurations to Air New Zealand’s fleet. We will endeavour to provide a like-for-like seat where possible (including exit row, aisle and window seats). However where this isn’t available, customers will be eligible for a refund of their Seat Select charge.

I booked the Economy Skycouch - will that still be available?
The Economy Skycouch is a product unique to Air New Zealand so unfortunately this product will not be available on this lease aircraft. Customers who have booked the Economy Skycouch will be eligible for a refund of the Skycouch component of their fare.

Why can't I Seat Select on these flights?
Seat Select online is temporarily unavailable while we work through re-accommodating existing customer seating requests across to the new aircraft. If you need assistance with this, your original booking agent can assist.

What are the food and beverage offerings?
Customers in all cabins can expect the same high-quality meal. Business class meal offering as per usual delivered on a tray with full beverage selection available - tea/coffee/water and alcohol. 

Please note we’re unable to provide our full selection of special meals on this aircraft on services prior to 21 September. Instead a vegetarian gluten free meal will be one of the meal choices available for those who have specific dietary requirements. Customers are welcome to bring their own food on board if this option doesn’t meet their specific dietary needs.

For services from 21 September 2018, modifications to the aircraft galley will allow us to provide our customers with our full selection of special meals.

Unfortunately, our buy on board offering 'Inflight Bites' won’t be available for Seat and Seat+Bag customers. This means alcohol and soft drinks will not be available for purchase. In addition, customers are unable to consume their own alcohol on board. Complimentary light snacks will be available however, and customers are also welcome to bring their own food on board.

Is there inflight entertainment on board?
There is seat-back entertainment on board for all customers, with a wide range of viewing options available (91 channels), however please note, the system will differ from what is offered on Air New Zealand aircraft (for instance it is operated by a remote rather than a touch screen).

We will have a guide in the seat pocket so customers can see what titles are playing on each channel. Please note, while there is in-seat power in the Business Class cabin, there are no USB ports or other charging facilities available on this aircraft.

I know nothing about this, why was I not told this at time of booking? ​
We were planning to operate this service with a Boeing 787-9 aircraft – however, unscheduled maintenance requirements for some of the Trent 1000 engines fitted to our 787-9 Dreamliner fleet has unfortunately meant this is not possible.

In order to maintain our schedule and minimise disruption to our customers, we have leased a Boeing 777-200 aircraft from Boeing Group. We have reached out to all customers who we have contact information for in their booking with as much notice as possible.

I don't want to travel on this aircraft so what are my options?
Unfortunately, this is the only aircraft available to fly on this route for Air New Zealand over this period. You can apply for a refund if your ticket is refundable otherwise you can opt to hold your fare in credit. Please contact your original booking agent and they will be able to help you with this.