Global engine challenges - Important update

We are currently being significantly impacted by global engine challenges across our fleet. This is not unique to our airline; several airlines worldwide are similarly impacted. Recently, our fourth 787 Dreamliner went out of service, meaning four of our fourteen 787 aircraft are now unable to fly.

Our team has been closely managing these challenges to limit the impact on our customers as much as possible. Unfortunately, due to the unexpected change, we have been forced to rework our schedule over December and January to manage the impact.

We are deeply sorry for any frustration or stress this may cause. We know how important it is to deliver on our promise of connecting our customers with each other and the world, especially over the holiday period.

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