Contact Us

Telephone Bookings and Enquiries
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Online Booking Help
Step by Step Guide
Questions and Answers
Freephone (NZ): 0800 352 266

Airpoints Help
Questions and Answers
Freephone (NZ): 0800 247 764

Feedback
Send us feedback
Complete our My Voice Customer Experience Survey
See Customer Support below for other contact options

Select another contact area
Airpoints
Koru Club
Holidays Stores
Group Sales
Customer Support
Baggage
Cargo
Engineering
Airline Training
Golden Oldies World Sport Festivals
Employment
Environment

Airpoints

Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal Address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Koru Club

Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305

Postal Address:
Air New Zealand Koru Club
Private Bag 93537
Takapuna
North Shore City 0740

Email: koruclub@airnz.co.nz

Holidays Stores

Freephone (NZ): 0800 737 767
Find your nearest Holidays Store

Group Sales

Freephone (NZ): 0800 767 747
Freefax: 0800 737 379

Postal Address:
Air New Zealand Group Sales
P O Box 42
Blenheim

Customer Support

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Baggage

General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for lost luggage enquiries

Cargo

New Zealand Regional Office - International Cargo General Cargo Enquiries
Tel: 0800 747-777
Fax: +64 (0)9 2558275
Email: CSBookings@airnz.co.nz

Hours:
0730 - 1800, Monday to Friday
0800 - 1200, Saturday and Sunday

CSITA:
AKLFSNZ

Street Address:
Ogilvie Crescent
Auckland International Airport
Auckland
New Zealand

Postal Address:
P O Box 53096
Auckland International Airport
Auckland
New Zealand

National Cargo (domestic New Zealand):
Tel: 0800 737 737
Find full contact details and information here

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz

Golden Oldies World Sport Festivals

Tel: +64 9 336 2783

Employment

Phone: +64 9 336 3777 and press 2 for HR (Mon - Fri 7:00am-5:30pm)

Environment

Email: environment@airnz.co.nz