Need help with your baggage?

Sometimes, despite our best efforts, something goes wrong with your baggage or personal items. Let's sort it out for you quickly.

Before your flight

Find out what items you cannot bring on-board, in your carry-on baggage.

Find out what not to pack in your checked-in baggage.

Find out how you can travel with your pets.

After your flight

Let us know if you left any items on board.

We're so sorry if your baggage was damaged during your flight. Find out what to do.


Frequently asked questions

Can I use Airpoints Dollars™ to buy prepaid extra bags?

What happens to my Prepaid Extra Bags if Air New Zealand changes my flight?

What is the baggage allowance when my journey starts in Brazil?

How many bags can I bring on board?

How many bags can I check in?

Will I be able to buy Prepaid Extra Bags when I am connecting through on other airlines?

Can I add a bag to my Seat only fare?

Can I bring more bags than my standard allowance?