Manage, change or cancel flight bookings

You can view, change or cancel your flight, add an extra bag, select your seat, request a copy of your electronic ticket and more.

Credit validity

Travel continues to be challenging, so we've extended our credit validity to make things a bit easier.

If you received a credit prior to 1 July 2021 you will have until 30 June 2022 to book new flights, and until 30 June 2023 to travel. 

For credits received after 1st July 2021 you will have 12 months from the day your credit was processed to book a flight, and up to a further 12 months to travel.

Your credit will be for the full cost of your unused ticket.

  • If you booked through a travel agent, please ask them to manage your changes
  • Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available.

To request a credit or make changes online, please enter your booking details below:

Can I manage my booking with my Airpoints™ account?

What options do I have to manage my booking?

How can I change my booking?

How can I cancel a booking?