Manage, change or cancel flight bookings

Need to make changes to your flight? Just sign in with your six digit booking reference. You can find it in our confirmation emails.

What changes can I make to my booking?

When you sign in, we'll show you all the different changes you can make. You'll have more options if you booked a flexi fare, and if you make changes before the day of your flight.

We'll let you know if your changes will incur any extra costs. Some options may not be available for your flight.

Adding or confirming your contact details will help us keep you updated if anything changes.

Change your flight

Change your in-flight services

Simplify your check-in

Can I manage my booking online?

Yes, unless:

  • You booked through a travel agent or a different airline. Please contact them directly.
  • Your flights are in the past. Sign in to Airpoints to add a flight to your account.
  • You have more than nine people in your group. Contact our Group Travel team.
  • You have a multi-city booking. Contact us to make changes.
  • You have a booking purchased with a promo code. Contact us to make changes.

How do I cancel a flight because of COVID-19 alert levels?

Sign in with your booking reference to cancel your flight.

If you booked through a travel agent, please ask them to manage your changes.

Travel is still a challenge, so we've extended the use of our credits. You can use your credit to book flights up to one year in advance.

Refunds are subject to fare rules and local legislation.

How can I get help?