Non-air bookings

Does the rescheduling or cancellation of your flight affect other travel bookings?

If you are affected by the rescheduling changes we will be in touch with new flight booking information. But don't forget about the other parts of your trip, such as accommodation and insurance, as they will need to be updated as well.

Air New Zealand Valet & Parking

Valet (Auckland and Christchurch)

Before you leave on your trip
If you intend to use Air New Zealand Valet with your upcoming travel, there is no need to update Air New Zealand Valet with any schedule changes. Just drive up to the Air New Zealand Valet area by the terminal, drop your vehicle off and check in at the valet desk inside the terminal.

Pick up / return
Please contact us on the contact details below and advise us of your flight changes. Please note additional charges may be incurred if your booking is extended. You should retain any receipts for use in a travel insurance claim.

Auckland Airport Valet
Domestic: +64 (0)9 256 3949
International: +64 (0)9 256 3780
Email: aklvaletparking@airnz.co.nz

Christchurch Airport Valet
Phone: +64 (0)3 358 7487
After hours: +64 (0)3 360 3113
Email: chcvaletparking@airnz.co.nz

Parking (Auckland, Wellington and Valet Wellington)

Before you leave on your trip
Bookings can be cancelled (with a full refund) and/or amended up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable. Click here to manage your booking.

Pick up / return

Auckland Airport Parking
Please contact us on the contact details below and advise us of your flight changes. Please note additional charges may be incurred if your booking is extended. You should retain any receipts for use in a travel insurance claim.

Phone: +64 (0)9 255 7823
Email: aklairnzparking@airnz.co.nz

Wellington Airport Valet and Parking 
There is no need to update Air New Zealand Valet and Parking with any schedule changes. Please note additional charges may be incurred if your booking is extended and this will be payable at the parking machine when you exit. You should retain any receipts for use in a travel insurance claim.

Air New Zealand Rental Cars, powered by Avis, Budget or Apex

If your flight number changes due to rescheduling

To add or change a flight number on an existing car rental booking visit Book a rental car and scroll down to 'Already Have A Reservation?'. Enter your Last Name and your Confirmation Number (available on your car rental booking confirmation email).

If your rescheduled flight has you arriving a day or two earlier or later

If schedule changes mean you will be arriving much earlier or later, there will be instances where you require an additional day's rental.

You can modify your booking at Book a rental car and scroll down to the 'Already Have A Reservation?'. Enter your Last Name and your Confirmation Number (available on your car rental booking confirmation email).

Please note the rate charged for the additional day will be at current pricing, and not that of when you originally booked. Alternatively, refer to your car rental booking confirmation email for customer service phone numbers.

If your rescheduled flight has you arriving a few hours earlier or later

If arriving a few hours early or late due to flight changes and you provided/updated your flight number with your booking there is no need to worry, the rental car location should be aware of the situation and will do their best to accommodate the change.

If you have not included your flight number and you are able to phone, refer to your car rental booking confirmation email.

If you have booked your rental car with Air New Zealand Rental Cars and you wish to cancel

Air New Zealand customers enjoy a free cancellation policy with our partners Avis, Budget and Apex.

To cancel an existing car rental booking visit Book a rental car and scroll down to 'Already Have a Reservation?', enter your Last Name and Confirmation Number and follow the steps listed to cancel your reservation.

Or you call the number provided on your car rental confirmation email.

If you have pre-paid for a rental car, using Airpoints Dollars with Air New Zealand Rental Cars

Please note that for bookings pre-paid for with Airpoints Dollars, refunds need to be processed manually. Please cancel your booking online and retain your cancellation number and contact us at 0800 737 000 (+ 64 9 357 3000) for assistance.

Please contact the customer service telephone number or email provided in your car rental confirmation booking, so that we can cancel your reservation and assist in processing an Airpoints Dollars refund.

Air New Zealand Travel Insurance, provided by Cover-More

If you bought travel insurance online with your flight booking and your travel dates have changed

If your travel dates change due to a rescheduled flight booking, your insurance policy details will be automatically updated with our travel insurer, Cover-More.

We will automatically adjust your policy if your travel period is extended or reduced by the rescheduling.

You can contact our travel insurer Cover-More to check your policy details. See our contact details here.

If you bought our standalone travel insurance on our travel insurance website, via the Contact Centre or an Air New Zealand Holidays Broker

You will need to contact our travel insurer Cover-More to update your policy details as they are not automatically updated by Air New Zealand. See our contact details here.

If you are currently travelling and your return flight date and/or time has changed

Cover-More will retrospectively accept the change in dates to your policy if your travel period is extended or changed by the rescheduling.

Air New Zealand Hotels, powered by Expedia

If you have booked a hotel with Air New Zealand Hotels

Please check the specific rate booked and refund rules via your hotel itinerary (that was emailed to you).

Types of hotel rates, cancellation and refund policies vary greatly by hotel.

If you have a non-refundable hotel booking

This is a specially discounted rate and is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.

If your rescheduled flight has you arriving early

If schedule changes mean you will be arriving early, there will be instances where you require an additional night's accommodation.

Please contact Expedia on 0800 441 951 to confirm the earliest check in time, or to book an additional nights' accommodation if required. Please note the rate charged for the additional night will be at current pricing, and not that of when you originally booked.

If your rescheduled flight has you arriving later

If arriving late, you will need to notify the hotel on the first night of the booking otherwise the hotel may assume you are a no-show and give up your hotel booking.

The hotel contact number can be found on your itinerary.

If you have booked a 'free cancellation' rate, you can you edit your booking via your itinerary, or by calling Expedia on 0800 441 951. Please note the period for being able to cancel or edit your booking varies by hotel so please always check your specific policy of the hotel booked.

If you wish to cancel your hotel booking

In most instances where you have booked a 'Free Cancellation' rate you can cancel within 24 - 48 hours of your stay, however please note the period for being able to cancel or edit your booking varies by hotel so please always check your specific policy of the hotel booked to ensure you cancel within the allowed time frame.

You can cancel online via your hotel itinerary (that was sent to you by email), or by calling Expedia on 0800 441 951. Specific refund rules apply per booking.

Click here for more detailed terms and conditions.

Air New Zealand Taxi Transfers

If your flight arrival time changes due to rescheduling by a few hours, and the flight number is the same

If a schedule change means you are arriving earlier or later than planned, but your flight number and date remain the same, the transfer provider will track your flight and be there when you land.

You can confirm this with the transfer provider directly on the number provided on your booking confirmation (sent to you by email).

If your travel dates or flight number change due to rescheduling

You can edit or cancel your taxi booking free of charge by managing your own taxi booking online, up to 4 hours prior to your booked ride by following these simple steps:

Go to airnewzealand.co.nz/taxis and Sign in
Click on My Account
Click on Fares
On the My Fares page click on Cancel or Edit

Alternatively you can call your transfer provider directly on the number listed on your booking confirmation email within the following time frames:

  • Luxury vehicles: at least 4 hours prior to the booked ride
  • Corporate/Premium/Executive vehicles: at least 2 hours prior to the booked ride
  • Standard/Taxi Van vehicles: at least 1 hour prior to the booked ride
  • Shared Vehicles/Shuttles: at least 2 hours prior to the booked ride
  • Helicopter: See terms and conditions in your booking confirmation

If you require additional help and your transfer provider hasn’t been able to assist please email taxi@airnz.co.nz.

Campervans, powered by Motorhome Republic

If you have booked a campervan with Air New Zealand Campervans

Please always check the specific rate booked and refund rules via your campervan booking confirmation. Types of rates, cancellation and refund policies vary greatly by operator.

If your travel dates change due to rescheduling

To change or cancel your campervan booking:

Retrieve your campervan booking confirmation email and click on the 'Customer Support Centre' website link.

From there you can ask questions about your booking, modify or cancel the booking (dependent on the type of rate booked).

You can also call or email via the support centre using the contact details provided in the email.

If your rescheduled flight has you arriving early or later on the same day

You will need to advise the campervan operator directly (contact details can be found in your booking confirmation email) prior to your first flight departure.

Air New Zealand Activities, powered by BookMe and Viator

If you have booked an activity with Air New Zealand

Please check availability and costs of cancellation, changes and refunds with the Activity or Tour operator you have booked with (details are available on booking confirmation email).

Types of cancellation and refund policies vary greatly by Activity of Tour operator.

If you have a non-refundable activity booking

This is a specially discounted rate and is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.