Non-air bookings

If you are affected by the rescheduling changes we will be in touch with new flight booking information. But don't forget about the other parts of your trip, such as accommodation and insurance, as they will need to be updated as well.

Air New Zealand Valet & Parking

Bookings can be cancelled and fully refunded automatically up to 24 hours in advance, simply follow the instructions to modify your booking on your booking confirmation email. For additional assistance please email the contact address provided. 

Need to change or cancel a booking?

Auckland Airport Valet
Domestic: +64 (0)9 256 3949
International: +64 (0)9 256 3780
Email: aklvaletparking@airnz.co.nz

Christchurch Airport Valet
Phone: +64 (0)3 358 7487
After hours: +64 (0)3 360 3113
Email: chcvaletparking@airnz.co.nz

Wellington Airport Valet and Parking 
Modify or cancel your booking
Email: WLGAirNZParking@airnz.co.nz

Airpark Canterbury
Phone: 0800 247 727
Email: info@airparkcanterbury.co.nz

Rental Cars powered by Avis, Budget and Apex

For cancellations or if your flight number or dates/times change due to rescheduling

If you have opted for a Pay Later rate or booked your car with your flight (i.e. via the "Extras" page), there is no change-fee to amend or cancel a booking. Discounted Pay Now rates are subject to fees (see your booking confirmation email for details).

If a cancellation fee is the result of Air New Zealand flight changes or cancellations this fee can be refunded. Please contact Air New Zealand Customer Support and we will confirm the flight status and submit this request with Avis/Budget on your behalf. To expedite the process ensure that both your Air New Zealand Booking Reference and your Avis/Budget Car Rental Booking Reference are included in your message.

Change your dates/times

If you have pre-paid/or are paying by credit card at the counter (Pay Later) you can manage your booking online.

Bookings paid for with Airpoints Dollars must be cancelled and a new replacement booking made (Airpoints Dollars will be refunded automatically when you cancel).

Note that any changes to bookings (dates and/or pick-up and drop-off times) will apply the current daily rate. For assistance, please refer to your booking confirmation email for customer service.

If changes occur while in transit but you are unable to modify your booking our partners Avis, Budget and Apex will do their best to accommodate. Please be advised that collecting your vehicle on a date/time other than originally specified on your booking may result in changes to your associated costs.

Extensions to your car rental

If schedule changes mean you will be arriving much earlier or later there will be instances where you require additional days of rental (rental days are calculated as 24-hour periods).

If you opted to Pay with Airpoints Dollars this will only apply to the original dates as booked, any extensions will be payable directly to Avis, Budget or Apex by credit card.

Please note that additional rental days will be charged at current rates. For customer service please refer to your car rental booking confirmation email.

Cancellations

Opting for Pay Later rates (whether paying at the counter or with Airpoints Dollars at the time of booking) includes free cancellation, while discounted Pay Now rates may incur a fee.

If your cancellation is the direct result of an Air New Zealand schedule change, contact Air New Zealand Customer Support and we will confirm the flight status and submit this request with Avis/Budget on your behalf. To expedite the process ensure that both your Air New Zealand Booking Reference and your Avis/Budget Car Rental Booking Reference are included in your message.

Pay with Airpoints Dollars bookings (both Pay Now and Pay Later)

Please note that bookings paid for with Airpoints Dollars must be cancelled ahead travel if the rental is no longer required. For assistance email AirpointsMemberships@airnz.co.nz.

Air New Zealand Travel Insurance, provided by Cover-More

If you bought travel insurance online with your flight booking and your travel dates have changed

If your travel dates change due to a rescheduled flight booking, your insurance policy details will be automatically updated with our travel insurer, Cover-More.

We will automatically adjust your policy if your travel period is extended or reduced by the rescheduling.

You can contact our travel insurer Cover-More to check your policy details. See our contact details here.

If you bought our standalone travel insurance on our travel insurance website, via the Contact Centre or an Air New Zealand Holidays Broker

You will need to contact our travel insurer Cover-More to update your policy details as they are not automatically updated by Air New Zealand. See our contact details here.

If you are currently travelling and your return flight date and/or time has changed

Cover-More will retrospectively accept the change in dates to your policy if your travel period is extended or changed by the rescheduling.

Air New Zealand Hotels, powered by Expedia

If you have booked a hotel with Air New Zealand

Please check the specific rate booked and refund rules via your hotel itinerary (that was emailed to you).

Types of hotel rates, cancellation and refund policies vary greatly by hotel.

Click here for more support and information

If you have a non-refundable hotel booking

This is a specially discounted rate and is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.

If your rescheduled flight has you arriving early

If schedule changes mean you will be arriving early, there will be instances where you require an additional night's accommodation.

Please contact Expedia on 0800 441 951 or +64 9 913 4306 to confirm the earliest check in time, or to book an additional nights' accommodation if required. Please note the rate charged for the additional night will be at current pricing, and not that of when you originally booked.

If your rescheduled flight has you arriving later

If arriving late, you will need to notify the hotel on the first night of the booking otherwise the hotel may assume you are a no-show and give up your hotel booking.

The hotel contact number can be found on your itinerary.

If you have booked a 'free cancellation' rate, you can you edit your booking via your itinerary, or by calling Expedia on 0800 441 951 or +64 9 913 4306. Please note the period for being able to cancel or edit your booking varies by hotel so please always check your specific policy of the hotel booked.

If you wish to cancel your hotel booking

In most instances where you have booked a 'Free Cancellation' rate you can cancel within 24 - 48 hours of your stay, however please note the period for being able to cancel or edit your booking varies by hotel so please always check your specific policy of the hotel booked to ensure you cancel within the allowed time frame.

You can cancel online via your hotel itinerary (that was sent to you by email), or by calling Expedia on 0800 441 951 or +64 9 913 4306. Specific refund rules apply per booking.

Click here for more detailed terms and conditions.

Air New Zealand Taxi Transfers

If your flight arrival time changes due to rescheduling by a few hours, and the flight number is the same

If a schedule change means you are arriving earlier or later than planned, but your flight number and date remain the same, the transfer provider will track your flight and be there when you land.

You can confirm this with the transfer provider directly on the number provided on your booking confirmation (sent to you by email).

If your travel dates or flight number change due to rescheduling

New Zealand: Changes and cancellations are free of charge up to 1 hour before your pick-up time, after which they are non-refundable.

International transfers powered by Mozio: Changes and cancellations are free of charge up to 24 hours before your pick-up time, after which they are non-refundable.

If you were logged in when you made the booking, you can edit or cancel your taxi booking by following these simple steps: 

Go to airnewzealand.co.nz/taxis and Sign in
Click on My Account
Click on Fares
On the My Fares page click on Cancel or Edit

Alternatively you can call your transfer provider directly on the number listed on your booking confirmation email. For international transfers please call Mozio directly on +64 9 886 5993.

If you require additional help and your transfer provider hasn't been able to assist please contact us. 

Campervans, powered by Motorhome Republic

If you have booked a campervan with Air New Zealand Campervans

Please always check the specific rate booked and refund rules via your campervan booking confirmation. Types of rates, cancellation and refund policies vary greatly by operator.

If your travel dates change due to rescheduling

To change or cancel your campervan booking:

Retrieve your campervan booking confirmation email and click on the 'Customer Support Centre' website link.

From there you can ask questions about your booking, modify or cancel the booking (dependent on the type of rate booked).

You can also call or email via the support centre using the contact details provided in the email.

If your rescheduled flight has you arriving early or later on the same day

You will need to advise the campervan operator directly (contact details can be found in your booking confirmation email) prior to your first flight departure.

Air New Zealand Activities, powered by Bookme

If you have booked an activity with Air New Zealand

Please check availability and costs of cancellation, changes and refunds with the Activity or Tour operator you have booked with (details are available on booking confirmation email).

Types of cancellation and refund policies vary greatly by Activity of Tour operator.

If you have a non-refundable activity booking

This is a specially discounted rate and is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.