Phone numbers

Sales and reservations

Freephone (within NZ): 0800 737 000
Phone: +64 (0)9 357 3000

Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

Airpoints™

Visit our Airpoints™ support page for more information.

Freephone (within NZ): 0800 247 764
Phone: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
Auckland 0740
New Zealand

Customer relations

If you would like to submit feedback, please use our online feedback form or complete our customer experience survey.

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Head office

Postal address:
Air New Zealand
185 Fanshawe Street
Auckland 1010
New Zealand

Employment

If you are interested in joining our whānau, visit our careers website for employment opportunities.

Group travel

If you're organising a big trip with 10 or more people, visit our group travel support page for more information.

Freephone (within NZ): 0800 767 747

Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
New Zealand

Travel insurance

If you have questions about your policy or need help with emergency assistance, visit our travel insurance support page for more information.

Freephone (within NZ): 0800 500 248
Phone: +64 (0)9 308 2122

Baggage help

Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property.

General enquiries freephone (within NZ): 0800 737 000
Phone: +64 (0)9 357 3000

Cargo

Visit our regional contact page or international contact page for more information.

Academy of Learning

If you're interested in a career in aviation, visit our Academy of Learning page for more information.

Email: learning@airnz.co.nz