Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
Calling from overseas
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)

Airpoints

Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Air New Zealand
185 Fanshawe Street
Auckland
1010

Freephone (NZ): 0800 767 747

Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
L2/F2

Message us anytime, anywhere. We are here 24/7.

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122

See the Travel Insurance contact page for further details, including Emergency Assistance

General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for mishandled baggage enquiries

International cargo:
Tel: 0800 747 777
International airport cargo contact details

Hours:
7:30am - 6:00pm, Monday to Friday
8:00am - 12:00pm, Saturday and Sunday

National cargo (domestic New Zealand):
Tel: 0800 737 737 (8:00am to 5:30pm Monday to Friday)
Regional airport cargo contact details

Please contact us for any Aircraft/Component Maintenance Services.

Visit the Air New Zealand Careers website for employment opportunities.