Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Telephone bookings and enquiries (24 hours)

Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
Calling from overseas

Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

Website assistance (24 hours)

Questions and answers
Freephone (NZ): 0800 352 266

Airpoints help (24 hours)

Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)


Complete our Customer Experience Survey

Pacific Island contact details

See our Pacific Islands contact page


Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740 

Air New Zealand head office

Air New Zealand
185 Fanshawe Street

Group sales

Freephone (NZ): 0800 767 747

Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142

Customer Care

Message us anytime, anywhere.

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Travel insurance

Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122

See the Travel Insurance contact page for further details, including Emergency Assistance


General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for mishandled baggage enquiries


Tel: 0800 747 777
International airport cargo contact details
Regional airport cargo contact details

Engineering and maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline training

Visit the Academy of Learning



Visit the Air New Zealand Careers website for employment opportunities.

Disputes Tribunal Notifications and any other legal claims

Contact Name: Air New Zealand Customer Relations

Postal address: 185 Fanshawe Street, Auckland 1010, New Zealand