Find answers to questions in our FAQs, or please contact us using the details below. We are open 24 hours so please feel free to contact us anytime.
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711
Questions and answers
Freephone (NZ): 0800 352 266
Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)
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Complete our My Voice Customer Experience Survey
See Customer Relations below for other contact options
Airpoints
Koru Club
Air New Zealand Head Office
Travel Brokers
Group Sales
Customer Relations
Travel Insurance
Baggage
Cargo
Engineering
Airline Training
Employment
Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000
Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305
Postal address:
Air New Zealand Koru Club
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Email: koruclub@airnz.co.nz
Air New Zealand
185 Fanshawe Street
Auckland
1010
Find your nearest Travel Broker
Freephone (NZ): 0800 767 747
Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
L2/F2
Compliments, comments, complaints? Send us your feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday
Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122
See the Travel Insurance contact page for further details, including Emergency Assistance
General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000
See Baggage Services Offices for mishandled baggage enquiries
New Zealand Regional Office - International Cargo General Cargo Enquiries
Tel: 0800 747-777
Fax: +64 (0)9 2558275
Email: CSBookings@airnz.co.nz
Hours:
7:30 - 18:00, Monday to Friday
8:00 - 12:00, Saturday and Sunday
CSITA:
AKLFSNZ
Street address:
Ogilvie Crescent
Auckland International Airport
Auckland
New Zealand
Postal address:
PO Box 53096
Auckland International Airport
Auckland 2022
New Zealand
National Cargo (domestic New Zealand):
Tel: 0800 737 737 (Monday to Friday 8am to 5:30pm).
Regional Airport Cargo counters contact details here
Other information here
Please contact us for any Aircraft/Component Maintenance Services.
Visit the Aviation Institute website
Email: airlinetraining@airnz.co.nz
Phone: +64 9 336 3777 and press 2 for HR (Mon - Fri 7:00am-5:30pm)