Phone numbers

Find answers to questions in our FAQs, or please contact us using the details below. We are open 24 hours so please feel free to contact us anytime.

Telephone bookings and enquiries (24 hours)

Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Website assistance (24 hours)

Questions and answers
Freephone (NZ): 0800 352 266

Airpoints help (24 hours)

Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)

Feedback

Send us feedback
Complete our My Voice Customer Experience Survey
See Customer Relations below for other contact options

Select another contact area

Airpoints
Koru contact centre
Air New Zealand head office
Travel brokers
Group sales
Customer relations
Travel insurance
Baggage
Cargo
Engineering
Airline training
Employment

Airpoints

Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Koru contact centre

Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305

Postal address:
Air New Zealand Koru contact centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand

Email: korucc@airnz.co.nz

Air New Zealand head office

Air New Zealand
185 Fanshawe Street
Auckland
1010

Travel brokers

Find your nearest travel broker

Group sales

Freephone (NZ): 0800 767 747

Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
L2/F2

Customer relations

Send us your feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Travel insurance

Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122

See the Travel Insurance contact page for further details, including Emergency Assistance

Baggage

General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for mishandled baggage enquiries

Cargo

International cargo:
Tel: 0800 747 777
International airport cargo contact details

Hours:
7:30am - 6:00pm, Monday to Friday
8:00am - 12:00pm, Saturday and Sunday

National cargo (domestic New Zealand):
Tel: 0800 737 737 (8:00am to 5:30pm Monday to Friday)
Regional airport cargo contact details

Engineering and maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline training

Visit the Aviation Institute website

Email: airlinetraining@airnz.co.nz

Employment

Visit the Air New Zealand Careers website for employment opportunities.