Phone numbers
Sales and reservations
Freephone (within NZ): 0800 737 000
Phone: +64 (0)9 357 3000
Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Airpoints™
Visit our Airpoints™ support page for more information.
Freephone (within NZ): 0800 247 764
Phone: +64 (0)9 357 3000
Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
Auckland 0740
New Zealand
Customer relations
If you would like to submit feedback, please use our online feedback form or complete our customer experience survey.
Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Head office
Postal address:
Air New Zealand
185 Fanshawe Street
Auckland 1010
New Zealand
Employment
If you are interested in joining our whānau, visit our careers website for employment opportunities.
Group travel
If you're organising a big trip with 10 or more people, visit our group travel support page for more information.
Freephone (within NZ): 0800 767 747
Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
New Zealand
Travel insurance
If you have questions about your policy or need help with emergency assistance, visit our travel insurance support page for more information.
Freephone (within NZ): 0800 500 248
Phone: +64 (0)9 308 2122
Baggage help
Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property.
General enquiries freephone (within NZ): 0800 737 000
Phone: +64 (0)9 357 3000
Cargo
Visit our regional contact page or international contact page for more information.
Academy of Learning
If you're interested in a career in aviation, visit our Academy of Learning page for more information.
Email: learning@airnz.co.nz
International contact numbers
Get in touch with us no matter where you are in the world.
The following are local contact numbers. You will need to dial from within the country/region listed.