Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Telephone bookings and enquiries (24 hours)
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
Calling from overseas
Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Website assistance (24 hours)
Questions and answers
Freephone (NZ): 0800 352 266
Airpoints help (24 hours)
Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)
Feedback
Complete our Customer Experience Survey
Pacific Island contact details
See our Pacific Islands contact page
Airpoints
Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000
Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
Air New Zealand head office
Air New Zealand
185 Fanshawe Street
Auckland
1010
Travel brokers
Find your nearest travel broker
Group sales
Freephone (NZ): 0800 767 747
Postal address:
Air New Zealand Groups
Private Bag 92007
Auckland 1142
L2/F2
Customer Care
Message us anytime, anywhere.
Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Travel insurance
Customer Service and Claims
Freephone (calling within New Zealand): 0800 500 248
Tel: +64 (0)9 308 2122
See the Travel Insurance contact page for further details, including Emergency Assistance
Baggage
General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000
See Baggage Services Offices for mishandled baggage enquiries
Cargo
International cargo:
Tel: 0800 747 777
International airport cargo contact details
Hours:
7:30am - 6:00pm, Monday to Friday
8:00am - 12:00pm, Saturday and Sunday
National cargo (domestic New Zealand):
Tel: 0800 737 737 (8:00am to 5:30pm Monday to Friday)
Regional airport cargo contact details
Engineering and maintenance
Please contact us for any Aircraft/Component Maintenance Services.
Airline training
Visit the Academy of Learning
Email: learning@airnz.co.nz
Employment
Visit the Air New Zealand Careers website for employment opportunities.