Need help with your Airpoints™?

Here's a simple guide to get back on course and make the most of your rewards.

We understand COVID-19 travel restrictions may impact your Airpoints membership. You can continue earning with our Airpoints partners during this time.

Sign in to your Airpoints™ account

Check your balance, special offers and more.
Sign in

Claim missing Airpoints

Balance looking a little low?
Claim now

Update your profile

Set your contact details, flight preferences and more.

Our most common Airpoints topics

Gifting Airpoints – Help someone special reach their Airpoints goal. 

Shairpoints™ – Pool your Airpoints Dollars™ with up to four family and friends and reach your goals faster.

Lounge access – See if you and your guests have access to our Air New Zealand Lounges, or to our partner airlines' lounges.

Koru membership – Join, renew or check your membership of our Koru programme. 

Upgrade status – Download the Air NZ mobile app to check your remaining upgrades, or if a recent request has been successful. 

Request a new card - Ask our friendly chatbot Oscar to replace your Airpoints card. 

Contact our 24hr Airpoints help team

Our team are happy to help with your Airpoints questions, so please get in touch.

Manage your bookings

Check your flights, request upgrades and more.

Other help and support

If you need other help with your booking, please visit our general help page.

Air NZ mobile app

Keep track of your Airpoints Dollar™ balance wherever you are.

Frequently asked questions

I forgot the password for my Airpoints™ account, how do I reset it?

I can't remember my Airpoints™ number, how do I find it?

How do I check my Airpoints Dollars™ balance?

How do I claim missing Airpoints™?

Can I purchase Airpoints Dollars™?

How do I update my name, account details and date of birth within my Airpoints™ account or Koru membership?

I've lost my Airpoints™ card, or it's been stolen. What should I do?

Can I use Airpoints Dollars™ to buy prepaid extra bags?

Can I purchase additional Air New Zealand lounge Guest Passes?

How do I know how many Airpoints™ I'm earning?