Need help with your Airpoints™?
Here's a simple guide to get back on course and make the most of your rewards.
We understand that COVID-19 travel restrictions may impact your Airpoints membership. We're making changes to protect your Airpoints status and benefits during this time.
Contact our 24hr Airpoints help team
Our team are happy to help with your Airpoints questions, so please get in touch.
Manage your bookings
Check your flights, request upgrades and more.
Other help and support
If you need other help with your booking, please visit our general help page.
Air NZ mobile app
Keep track of your Airpoints Dollar™ balance wherever you are.