Need help with your Airpoints™?

Here's a simple guide to get back on course and make the most of your rewards.

Frequently asked questions

I forgot the password for my Airpoints™ account, how do I reset it?

I can't remember my Airpoints™ number, how do I find it?

How do I check my Airpoints Dollars™ balance?

How do I claim missing Airpoints™?

Can I purchase Airpoints Dollars™?

How do I update my name, account details and date of birth within my Airpoints™ account or Koru membership?

What should I do if my Airpoints card is lost or stolen and my OneSmart™ account is active?

Can I use Airpoints Dollars™ to buy prepaid extra bags?

Can I use Airpoints Dollars™ to upgrade my booking?

Can I purchase additional Air New Zealand lounge Guest Passes?

How do I know how many Airpoints™ I'm earning?

Can I use Air New Zealand credit at the Airpoints™ Store?