Book Rental Cars

For assistance with:                                                                                                                      

• Cancellations: Cancel your Avis, Budget or Apex booking online.
• New bookings: Make a new booking for Avis, Budget or Apex booking online.
• Pay with Airpoints Dollars car bookings: Sign-in to your Airpoints membership and make a booking. If your balance supports the transaction and Airpoints payment is available you will have the option to Pay with Airpoints Dollars presented on Step 4. For assistance with Airpoints bookings please contact Air New Zealand.
• Non-NZ residents who wish to Pay with Airpoints Dollars will need to contact Air New Zealand for a manual booking (Non-NZ residents are restricted to renting in New Zealand).

Need other assistance? Contact Customer Service for Avis 0800 800 511, Budget 0800 200 072 or Apex 0800 500 660 or using the contact information provided on your booking confirmation email.

All Airpoints members in New Zealand can book and pay for rental cars online using Airpoints Dollars when booking a vehicle from thousands of supported Avis and Budget locations across the globe. Follow these steps:

1. Sign in to Airpoints
2. Enter your location, dates and times for the rental
3. Select your preferred Avis or Budget vehicle and whether you wish to opt for a Pay Now (cancellation fees apply) or Pay Later rate (free to cancel).
4. Add any additional Equipment/Services or Protections/Coverages that you would like to pay for with Airpoints Dollars. Note that the total value of the booking is required to be paid for as we are unable to accept partial payment in Airpoints Dollars. Additional items can also be added at the counter and paid for by credit card directly to the rental car partner.
5. Provided you have a sufficient Airpoints Dollars balance, and the location is supported a checkbox will appear. Select this to complete your Pay with Airpoints Dollars booking.

Please note: Airpoints Dollars payment is only available online at the time of booking regardless of rate type (Pay Now vs Pay Later). Bookings paid for with Airpoints Dollars are not entitled to Airpoints Dollars earn.

Any extensions made directly with the car rental branch are payable by credit card.

Pay Now bookings: fees apply.
Pay Later bookings: no cancellation fees.

Only when you select to Pay with Airpoints Dollars is your booking paid for in advance. All other bookings - including those made during Flights Bookings (on the third step, the "Extras" section) - are not paid for, nor does Air New Zealand pass payment information to our partners. 

For bookings paid with Airpoints Dollars:

Bookings made prior to 7 June 2021 refunds are processed manually by our Airpoints Support team. Simply cancel your booking online and allow up to 4 weeks after your original travel date for the refund to appear in your Airpoints account.

For bookings made on or after 8 June 2021, you can cancel your booking here. Cancelled bookings will be refunded automatically.

Forgot to cancel? No worries. Any "no show" bookings will automatically be placed into the queue for a manual refund.

Need assistance? Contact Air New Zealand's Customer Service team.

Air New Zealand never marks up on our partners' prices, so you'll always get the same great price that you'd get booking directly with Avis, Budget or Apex. If you do find a lower publicly available price for the same rental, we'll match it and offer you a free upgrade.

To claim the Price Match guarantee, please email screenshots clearly displaying the lower price available, to airnzpricematch@abgroup.co.nz, within 24 hours of making the reservation.

Please note the following criteria are required to qualify:

1. The car hire booking must be identical in all regards and all details must be visible on the screenshots provided. This includes same car group, dates, times, locations, inclusions, and supplier. All of these must be clearly visible in your screenshot. The rates must be able to be reproduced with the criteria provided.
2. Due to currency fluctuations and exchange rates, please provide the price. This must be quoted in the local currency of the country of rental (e.g., a USA rental in USD, NZ rental in NZD, regardless of the country that you live in).
3. Please note that the Price Match guarantee only applies to regular rates available to the public via the New Zealand and Australia websites of Avis, Budget and Apex. It excludes pre-paid, corporate, travel industry, net, non-discountable and package rates.

Book your rental car through Air New Zealand to receive 3 Airpoints Dollars per rental day with Avis, Budget and Apex - a 20% top-up on the standard earn rate.

Look out for our special double and triple bonus campaigns and you can earn up to 9 Airpoints Dollars per day, exclusively through Air New Zealand.

See the Airpoints™ terms and conditions for full programme details

All rentals are subject to an insurance excess; optional coverage is available locally to reduce this.

New Zealand: Rent anywhere with no worries of incurring additional costs for kilometres travelled from any of our partners.

When renting from other locations you will be advised of any mileage restrictions under the "Mileage" section of the Reservation Details on both Step 3 and Step 4 of the booking process. In addition, your booking confirmation email will also contain any information regarding this.

When you book your car with Air New Zealand there are two rate types: Pay Now and Pay Later.

Maximise your flexibility with Pay Later. These rates do not incur any additional fees to book, change or cancel. However, note that when changing the locations, dates, or times on an existing booking new rates may apply.

Pay Now rates offer great value but cannot be modified and will incur cancellation fees.

Put your mind at ease: our rates always include standard insurance - sometimes other websites don't - and we always display the full rate upfront (including all taxes). We also make it easy to add optional Excess Reduction and other cover for additional peace of mind.

In the event of a delay where the flight arrives late our car rental partners are equipped to understand which flights are delayed and the revised arrival time. Always ensure that you include your flight number with your booking. If the date(s) of your flight change, or you have a new flight number you can add or amend this information (you'll need your Booking Confirmation Number). 

Contact Avis, Budget or Apex Reservations, providing your name, travel details and confirming if you have prepaid with Airpoints Dollars.

Avis: 0800 655 111

Budget: 0800 283 438

Apex: 0800 500 660

To earn Airpoints Dollars the surname in your Airpoints membership profile must be identical to the Last Name provided as the Renter of the vehicle as stated on the rental car booking. Airpoints Dollars are credited up to a month after vehicle return. Renter only qualifies to earn with one affiliated loyalty programme per rental on eligible rates.

Please note: bookings paid for with Airpoints Dollars are not eligible for earn. See the Airpoints™ terms and conditions for full programme details.

Easily add your Airpoints number to your existing Avis, Budget or Apex rental car booking by following this simple step-by-step guide:

1. Retrieve your booking here using your Surname and Confirmation Number as provided when you made the booking.
2. Look for the "Personal Information" section under the Reservation Details heading
3. Click "Modify" (with the pencil icon)
4. Add your Airpoints Number in the provided field.
5. Ensure that the Renter Last Name provided on the booking is identical to that provided in the Airpoints profile. Verify this. 
6. Re-enter your email address.
7. Click the "Save" button

Please note: Bookings paid for with Airpoints Dollars are not eligible for earn. See the Airpoints™ terms and conditions for full programme details.

To be eligible for Airpoints Dollars earn for your transaction with Apex, you must provide your Airpoints number online prior to collection of the vehicle.
With Avis or Budget, your Airpoints number can also be added online or at the counter by showing your membership card or via the Air NZ app.

In all cases the surname associated with the membership must be identical to the Last Name of the Renter.

Learn more about Airpoints.

Need to make a claim? Submit a missing Airpoints claim.

Need assistance? Contact Air New Zealand's Customer Service team.

See the Airpoints™ terms and conditions for full programme details.

When booking an Air New Zealand flight online, simply add a rental car to your booking during Step 3 (Extras) of the online booking process to access the special Fly + Drive Rates discounted pricing.

All Avis and Budget bookings made through the Air NZ website earn 3 Airpoints Dollars per rental day - a 20% bonus on the standard Airpoints Dollars earn.

All rental car bookings made through Air New Zealand include full cancellation, because flexibility matters.

If you need to extend your car rental and you have not yet collected the vehicle:

• Pay Now: Cancel your original booking and make a new one. Cancellation/change fees apply. * This applies to "Pay Now" rates paid for with Airpoints Dollars.
• Pay Later:  If you will be paying with credit card you can modify your original booking. If you have paid with Airpoints Dollars you will need to cancel your original booking and make a new one. No cancellation/change fees apply.

If you need to extend when you are mid-rental:

• Contact the branch you have rented from. 
  • If you have paid with Airpoints Dollars you will need to pay by credit card for the additional days of rental. 
  • Additional days will earn 3 Airpoints Dollars per rental day.

Note that when you modify or extend a booking current rental rates will apply. This rate may differ from the rate at which you booked.

Pay Now has 3 different cancellation fees that apply:

• At least 24 hours from scheduled pickup time - $86.25 NZD (incl. GST) / $82.50 AUD (incl. GST)
• Within 24 hours of scheduled pickup time - $172.5 NZD (incl. GST) / $165 AUD (incl. GST)
• No show - No refund. Full pre-paid amount will be forfeited.

If your flight has been delayed, changed, cancelled or otherwise disrupted resulting in a cancellation fee or No Show fee being applied, Avis/Budget will refund this fee to you. Please contact us, select "Ask a Question", "Delayed, disrupted or rescheduled flight" to request this refund.

If you need to change the dates/times or other details of your Pay Now booking you will need to cancel and re-book.

Yes, a standard hold of $200 will be placed on your card to cover any incidental charges. This hold will be removed within a week of returning your vehicle if no additional charges are incurred. This is standard practice across the car rental industry.