Air New Zealand Airpoints™ terms & conditions

The following terms and conditions are important and affect your rights as a Member of the Air New Zealand Airpoints™ Programme. They form part of your Membership Agreement, and you should read them carefully.
Last updated 29 July 2016

The Airpoints Programme is a membership programme offered by Air New Zealand (Air NZ, we) to Airpoints Members (Member, you).

By applying for Airpoints Membership, you agree to these terms and conditions (Terms), which govern your membership to the Airpoints Programme.

Membership of the Airpoints Programme is not interchangeable with membership of any other programme or club.

We draw your attention to the following important provisions:

  • We will collect, use and disclose your personal information in accordance with the Air NZ Privacy Policy and these Terms (paragraph 3)
  • You have certain obligations as an Airpoints Member (paragraph 2)
  • We and select Airpoints Partners will send you emails and other communications. You may update your communication preferences at any time (paragraph 4)
  • We will change the Airpoints Member Benefits from time to time (paragraph 9)
  • Airpoints Dollars, if not used, will expire four years after they were accrued to your Account, on the anniversary of the day you joined the Airpoints Programme (paragraph 14)
  • We will vary these Terms from time to time (paragraph 28)
  • We limit our liability to you in respect of your Airpoints Membership (paragraph 30)
  • In certain limited circumstances we may terminate your Airpoints Membership (paragraph 29)

You may only hold one Airpoints Membership at any one time.

You must notify us promptly if you change your address or contact details.

You must keep your Airpoints Card, your Airpoints number and your user name and password details for your online Air NZ Account secure.

You must present and quote your Airpoints number when you book a Qualifying Flight; make a Qualifying Purchase; or apply for a Direct Earn Financial Product, so that we can automatically accrue the Airpoints Dollars and Status Points to your Account.

You must not allow any other person to use your Airpoints number to try to earn Airpoints Dollars or Status Points on your Account and you must not use any other person’s Airpoints number to earn Airpoints Dollars or Status Points on their Account, to do so would be engaging in fraud.

If you wish to make a claim for missing Airpoints Dollars or Status Points, you must submit a valid claim to us within 6 months of the Qualifying Flight or Qualifying Purchase (see paragraph 11 for requirements).

You are responsible for making your own enquiries in relation to any Airpoints Member Benefit that is provided by a third party, which you may wish to redeem.

You must comply with the relevant terms and conditions applicable to any Airpoints Member Benefit you wish to redeem.

Airpoints Dollars are not convertible into Cash in any circumstances.

You must not sell, assign or transfer Airpoints Dollars, Status Points or any Airpoints Member Benefit to any other person for Cash or any other form of consideration.

You may not purchase Airpoints Dollars with Cash except in accordance with the Airpoints Dollars Top-Up provisions in paragraph 23.

If you create or join a Shairpoints Account, you acknowledge that other members of your Shairpoints Account may use your Airpoints Dollars to redeem Rewards without notifying you or obtaining your permission prior to redeeming Rewards. You are fully responsible for the use and redemption of your Airpoints Dollars by other members of your Shairpoints Account.

By applying for Airpoints Membership and or by using your Airpoints Card to earn Airpoints Dollars, you authorise Air NZ to collect, use and disclose your personal information in accordance with our Privacy Policy and these Terms.

We will collect personal information about your Airpoints membership. This includes the information you provide on your Airpoints application form; your Airpoints number; your Air NZ Account password information; your travel history; country of residence; information about any Giftees you may register on your Gifting Register; and if you choose to complete an optional ‘Travel Profile’ on our website, we will collect this information.

Information from social media may be collected about Members, from third parties, in accordance with our Privacy Policy.

We also collect personal information about you from our Airpoints Partners including information about your transaction and purchase history at retail stores and online stores, where you use your Airpoints membership, and/or where you earn Airpoints Dollars and Status Points.

We may collect personal information about you from third parties to verify your identity and address.

We may collect personal information about you from our third party business partners to assist in identifying suitable offers and promotions from us and our third party business partners that you might be interested in. We may also collect personal information about you that is publically available.

If you are an Air New Zealand Airpoints credit card holder, OneSmart or Travelcard holder, we may collect personal information about you from our third party business partners about your membership and use of these products, including transaction history information.

If you apply for or hold an Air New Zealand Airpoints credit card, we may collect personal information from Kiwibank and MasterCard in relation to your application for and the use of your Air New Zealand Airpoints credit card, including your transaction history information.

If you apply for or hold an OneSmart Account, we may collect personal information about you from BNZ and MasterCard in relation to the use of your OneSmart Account, including your transaction history information.

We may collect, hold, use and disclose your personal information (including the personal information that you provide to us and that we obtain from third parties) for a number of purposes detailed in our Privacy Policy. For example:

  • to administer the Airpoints Programme, and to administer membership benefits for Air New Zealand Airpoints credit card holders, OneSmart Account holders, Travelcard account holders, Direct Earn Financial Product account holders, and holders of other finance-related Air New Zealand products;
  • if you hold an Air New Zealand Airpoints credit card, your personal information may be used by Air New Zealand and Kiwibank for the purposes of:
    • improving services and/or benefits offered to you in respect of the credit card;
    • furthering the relationship between you and Air New Zealand and/or Kiwibank, including by identifying and presenting offers for products, services or promotions from Air New Zealand and/or Kiwibank;
    • identifying and marketing the products, services or promotions of Air New Zealand and/or Kiwibank’s third party partners that may be of interest to you (or allowing such third party partners to do so);
    • carrying out aggregated statistical data analysis on Air New Zealand's, Kiwibank's or our respective partners’ behalf; and/or
    • conducting market research;
  • otherwise to conduct and develop our business; and
  • any other use that you authorise.

We use the personal information that is collected online from your computer, mobile or device for the following additional purposes:

  • to credit you with the correct Airpoints Dollars for purchases made via the online Airpoints Mall;
  • to combine the information we collect from your computer, mobile or other devices with the other information we collect about you, for example your booking history with us, your Airpoints or Koru membership information, information we collect from third parties in accordance with our Privacy Policy and information that is publically available (for example, information in public directories and publically available social media information). We use this combined information to learn about your interests and preferences so that we can provide you with an improved and personalised online experience, improve our products and services, and identify suitable offers and promotions that you might be interested in;
  • for statistical analysis, sales and marketing research and for business improvement analysis; and
  • any other use that you authorise.

We may disclose your personal information to the range of third parties identified in our Privacy Policy. For example:

  • to International Customer Loyalty Programmes Pty Ltd, the operator of the online Airpoints Mall, if you shop online at the Airpoints Mall; and
  • to our third party business partners including marketing and advertising companies, data processing companies and data analysis companies to conduct sales, marketing and advertising research and analysis on our behalf so that we can: better understand your preferences, carry out business improvement analysis, present you with suitable offers that you might be interested in, and for any of the other purpose described in the Privacy Policy.

We may also disclose your personal information (including, but not limited to, your name, date of birth, address and email address) to the following third parties:

  • to third party business partners to facilitate your Airpoints Member Benefits;
  • to Kiwibank and MasterCard if you apply for or hold an Air New Zealand Airpoints credit card;
  • to Airpoints Partners and other third parties, to enable us, or Airpoints Partners and other third parties to identify and present you with offers that may be of interest to you (including by sending you commercial emails) and generally to operate and develop our or their business;
  • to Loyalty New Zealand Limited (if you use your Airpoints Card at Fly Buys Participating Retailers or if you link the Fly Buys number on your Airpoints Card to the accounts you have with Fly Buys Service Partners) to enable us and Loyalty New Zealand Limited to identify and present you with offers that may be of interest to you; and
  • to BNZ and MasterCard to facilitate your OneSmart Account and to enable us and MasterCard to present you with offers that may be of interest to you.

You acknowledge and agree that by providing us with your email address we may send you commercial electronic messages including but not limited to Airpoints Programme communications, Shairpoints communications, Special Offers, and communications relating to online bookings made or commenced on our websites (including bookings that were not completed). You also consent to us and our select Airpoints Partners sending you Partner communications.

You may unsubscribe to our commercial emails at any time by clicking on the ‘unsubscribe link’ in our emails. You can also update your email communication preferences on the ‘My Profile’ page of our website, after signing into your online Air NZ Account.

Membership of the Airpoints Programme is personal to the Airpoints Member and is not transferable to any other person.

We reserve the right to accept or decline any application for Airpoints Membership. If your application is declined, we will inform you in writing. If we accept your application, we may issue you with an Airpoints Card with your name and Airpoints number on it or we will advise you by email.

Your Airpoints Membership will remain current until such time as it is terminated by either you or Air NZ pursuant to the termination provisions in paragraph 29.

Following the date that we become aware of the death of an Airpoints Member, the deceased Member’s Airpoints Account, Shairpoints Account, Status Points, and all other Airpoints Member Benefits will be cancelled and become invalid. If we receive a written request by the executor of an Airpoints Member’s estate to transfer the deceased Airpoints Member’s current Airpoints Dollars balance (but not their Status Points) to the Airpoints accounts of the beneficiaries of the Airpoints Member’s estate, we will do so if we are satisfied that the request is valid and lawful and if the request is made within 2 years of the death of the Airpoints Member.

Each Airpoints Card is only valid for use by the person named on the Airpoints Card and must not be used by any other person.

Airpoints Cards remain the property of Air NZ.

If your Airpoints Membership is terminated, you may no longer use your Airpoints Card and you must either destroy it or return it to Air NZ if requested.

You must notify Air NZ promptly if your Airpoints Card is lost or stolen.

If you are resident in Australia, you are an "Australian Member" for the purposes of the Airpoints Programme.

If you are an Australian Member, any Airpoints Dollars that you earn will be converted by us into "Australian Airpoints Dollars", using a conversion rate that we determine, acting reasonably and having regard to the NZ and Australian dollar exchange rates.

If you change your country of residence to or from Australia, you must promptly inform us. We will then:

  1. activate (if you will reside in Australia) or deactivate (if you will no longer reside in Australia) the conversion of your Airpoints Dollars to Australian Airpoints Dollars; and
  2. convert the Airpoints Dollars in your Account to Australian Airpoints Dollars (if you will reside in Australia) or convert the Australian Airpoints Dollars in your Account to Airpoints Dollars (if you will no longer reside in Australia), using a conversion rate that we determine, acting reasonably.

Australian Members may earn and redeem Australian Airpoints Dollars and Status Points in accordance with the Australian Airpoints Earning Look Up Table and Australian Reward Chart.

Airpoints Members are able to earn Airpoints Dollars and Status Points to redeem Rewards and enjoy a range of Airpoints Member benefits.

Airpoints Member benefits include:

  • Rewards that can be redeemed using Airpoints Dollars; and
  • Tier Status Benefits that can be enjoyed by Airpoints Members who have earned sufficient Status Points to qualify or requalify for Elite, Gold or Silver Tier Status;
  • Ability to join a Shairpoints Account;
    Various other benefits associated with your participation in the Airpoints Programme, as set out in these Terms.

We will change and update the Airpoints Member benefits from time to time. Visit the Airpoints section of our website for information about our current Airpoints Member benefits.

Airpoints Members may earn Airpoints and Status Points on Qualifying Flights, Qualifying Purchases and through Direct Earn Financial Products.

In order to earn Airpoints Dollars and Status Points automatically, you must quote your Airpoints number (and if requested present your Airpoints Card) at the time of making a booking for a Qualifying Flight, making a Qualifying Purchase or at the time of applying for a Direct Earn Financial Product.

You cannot earn Airpoints Dollars or Status Points on Rewards you have redeemed using Airpoints Dollars.

When you earn Airpoints Dollars and Status Points on Qualifying Flights, Qualifying Purchases, and through Direct Earn Financial Products, your Airpoints Dollars and Status Points should appear on the "My Balance" page of your online Air NZ Account within three months of the Qualifying Flight or Qualifying Purchase being made or within three months of the Airpoints Dollars being earned through Direct Earn Financial Products.

You may make a claim for missing Airpoints Dollars or Status Points:

  • for Qualifying Flights taken and Qualifying Purchases made after you joined the Airpoints Programme; and
  • for Qualifying Flights taken no more than 30 days before your date of joining the Airpoints Programme.

Your claim must be received by Air NZ within 6 months of the following:

  • the date of the Qualifying Flight was taken;
  • the date the Qualifying Purchase was made; or
  • the check-in date if the Qualifying Purchase was for hotel or other accommodation; or
  • the first day of the car rental reservation if the Qualifying Purchase was a car rental

You may submit your claim for missing Airpoints Dollars or Status Points online, through the "Claim missing Airpoints" function of your online Air NZ Account. Alternatively, you may submit your claim to the Air NZ Contact Centre.

You must provide the following evidence as part of your claim:
For Qualifying Flights - original boarding pass, ticket number and e-Ticket;
For Qualifying Purchases - original invoice and receipt (charge card receipts or vouchers are not accepted, and confirmation or reservation statements on their own are not accepted).

If you wish to make a claim for missing Airpoints Dollars or Status Points earned through a Direct Earn Financial Product, submit your claim to your Direct Earn Financial Product provider within 6 months of the date you earned the missing Airpoints Dollars or Status Points, or such sooner time as is required by your Direct Earn Financial Product terms and conditions.

To earn Airpoints Dollars and Status Points for travel on a Qualifying Flight, you must be the person named on the Ticket and you must have flown on the Flight.

The amount of Airpoints Dollars and Status Points that can be earned from travel on Qualifying Flights will vary depending on whether the Flight is an Air NZ Operated Flight or a Partner Airline Flight, the Airpoints Dollars and Status Points earning rates for the relevant Partner Airline, your booking class, the product type purchased, and the date of travel.

To estimate what the number of Airpoints Dollar and Status Points you could earn on a Qualifying Flight, refer to the Airpoints Look Up Table at www.airnzpoints.co.nz (for NZ and rest of world residents) or www.airnzpoints.com.au (for Australian residents).

12.1. Air New Zealand operated flights

Travel booked in booking classes N, X, I and R on Air NZ Operated Flights do not earn Airpoints Dollars or Status Points. Travel booked in booking class F does not earn Airpoints Dollars but does earn Status Points.

Infant Tickets do not earn Airpoints Dollars or Status Points.

Travel booked and paid for using Airpoints Dollars, Fly Buy Points or another airline’s frequent flyer points or loyalty programme points do not earn Airpoints Dollars or Status Points.

If your Journey is in more than one Booking Class (excluding Airpoints Upgrades), we will calculate Airpoints Dollars and Status Points for the entire Journey based on the Booking Class in which you travelled the greatest distance.

We will calculate the Airpoints Dollars and Status Points you earn on Air NZ Operated Flights for domestic and international Sectors using the Origin to Destination One-Way Journey and the Booking Class of travel for the Sector in which you have travelled the greatest distance (we will apply this earning rate to all Sectors of your Journey that are “Eligible Flights).

If you hold two or more Tickets for different Sectors of your Journey, we will still apply the same Origin to Destination One-Way Journey and earning rate calculations to all Sectors of your Journey as set out above (that are "Eligible Flights").

12.2. Partner Airline flights

You can earn Airpoints Dollars and Status Points on Partner Airline Flights provided the travel is booked in a booking class that the Partner Airline has determined is eligible to earn Airpoints Dollars and Status Points. See the Airpoints Look Up Table to estimate the Airpoints Dollars and Status Points you could earn on Partner Airline Flights (see also www.airnewzealand.co.nz/earning-on-partner-flights for details). Earning on Star Alliance partners and eligible booking classes can be found on www.airnewzealand.co.nz/earning-on-star-alliance-flights.

Status Points can be earned on some Partner Airline Flights but not all. See our Status Points information on our website for up to date information on which Partner Airline Flights can earn Status Points.

Booking class eligibility, and Airpoints Dollars and Status Points earning rates may be changed from time to time without prior notice. However we will always honour the Airpoints Dollars earning rates published as at the date of travel on a Qualifying Flight.

You cannot earn Airpoints Dollars or Status Points on travel that qualifies you (at the same time) for benefits under any other airline’s loyalty programme or frequent flyer programme. When you book your travel, you must specify the programme to which you want your frequent flyer points credited. In the event that Airpoints Dollars and or Status Points have been accrued to your Account for travel that you also used to gain frequent flyer or loyalty benefits under another Airline’s loyalty or frequent flyer programme, we will remove the relevant Airpoints Dollars and Status Points from your Account.

You cannot transfer your Airpoints Dollars or Status Points to another airline’s frequent flyer programme.

You may earn Airpoints Dollars by making Qualifying Purchases with Air NZ and Participating Retailers.

We will vary the range and type of Qualifying Purchases and Participating Retailers from time to time.

Where a Qualifying Purchase includes a booking or receipt addressed to a named individual, you must be the person named in the booking or receipt. If the Qualifying Purchase is for hotel or other accommodation, you must have actually occupied the hotel room yourself. If the Qualifying Purchase is for car hire, you must have actually hired the car yourself.

The amount of Airpoints Dollars you can earn on Qualifying Purchases will vary depending on the earning rates applicable to the relevant Participating Retailer, the type of purchase made, the purchase price and the date of the purchase. Check earning rate details with the relevant Participating Retailer.

Not all purchases made with a Participating Retailer will be Qualifying Purchases. Participating Retailers may specify which purchases will be Qualifying Purchases and eligible for Airpoints Dollars. Please check with the Participating Retailer before you make your purchase to confirm if the purchase is a Qualifying Purchase and will earn you Airpoints Dollars.

All Qualifying Purchases made with a Participating Retailer will be subject to the Participating Retailer’s terms and conditions.

We will update your Airpoints balance with the Airpoints Dollars you have earned through Qualifying Purchases only after the relevant Participating Retailer has informed us of the Qualifying Purchase. This may be up to two months from the date of your Qualifying Purchase.

13.1. Qualifying purchases with Fly Buys Partners

You may earn Airpoints Dollars by making a Qualifying Purchase with a Fly Buys Partner.

Not all goods and services purchased from a Fly Buys Partner will be a Qualifying Purchase. Loyalty New Zealand and Fly Buys Partners may specify which goods and services are Qualifying Purchases. Loyalty New Zealand and Fly Buys Partners may also set requirements for Airpoints Dollar earning eligibility, such as minimum purchase values.

You cannot earn Airpoints Dollars on Qualifying Purchases made with a Fly Buys Partner if the same Qualifying Purchase qualifies you for benefits under any other loyalty programme unless specified by Loyalty New Zealand and/or the relevant Fly Buys Partner and approved by Air NZ.

Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Following four years from accrual, the Airpoints Dollars will expire and be removed from your Account on the anniversary of the day you joined the Airpoints Programme.

You may use your Airpoints Dollars to redeem Rewards.

We will change and update the range of Rewards available from time to time. Visit our website for a list of current Rewards.

The following requirements apply to all Rewards:

  • Flight Rewards cannot be redeemed more than 12 months in advance. Some non-Flight Rewards may be redeemed more than 12 months in advance if the relevant Airpoints Partner (who will provide the Reward), permits redemption more than 12 months in advance.
  • You must comply with all terms and conditions relating to the Rewards you redeem.
  • If your Reward is being provided by a third party, you must comply with the third party’s terms and conditions relating to the Reward, including any advance booking requirements, any restrictions, payment terms, fee requirements and cancellation terms.
  • If you make a Reward redemption but then wish to change or cancel your order, we may charge you a reasonable change fee and service fee associated with the change or cancellation request.
  • Some Rewards may not be able to be changed or cancelled. See relevant terms and conditions for the Reward to determine if you are able to change or cancel the Reward.
  • We do not guarantee that any of the Rewards will be available at any time and we reserve the right to withdraw, cancel, change or suspend any of the Rewards we offer or advertise. We are not liable for any loss, expense, or damage any Member suffers as a result of such withdrawal, cancellation, suspension or change.

You may use your Airpoints Dollars to redeem Flight Rewards. These include travel on most Air NZ Operated Flights and on some Partner Airline Flights, subject to availability.

We will determine the redemption rate by which you can use your Airpoints Dollars to redeem Flight Rewards and we may change this rate from time to time, acting reasonably. This rate will change depending on a number of factors, including but not limited to whether your Flight is an Air NZ Operated Flight or a Partner Airline Flight, the booking class, time of travel, load factors, and whether it is a domestic or international Journey.

Flight Rewards are not available for travel industry rebated Tickets or group Tickets.

In the event of a flight delay, we reserve the right to postpone your Reward Travel dates at our sole discretion, acting reasonably, if we provide you with at least 24 hours’ notice. If we do this we will make alternative Reward Travel arrangements for you.

If your Reward Travel involves travel on a Partner Airline, you must comply with that airline’s terms and conditions, applicable fare rules and conditions of carriage. Air NZ is not responsible for your travel on Partner Airlines and the provision of Flight Rewards to you by Partner Airlines. Partner Airline Flight Rewards must be requested at least 3 business days prior to the day of departure.

Flight Reward Tickets are subject to applicable Fare Rules and Conditions of Carriage. See the Fare Rules for your Ticket to determine if you are entitled to change or cancel your Ticket and to determine the applicable change fees, cancellation fees, fare upgrade costs and service fees. Any such fees must be paid in Cash. Some Flight Reward Tickets may not permit changes or cancellations, check the Fare Rules before booking.

If your Flight Reward Ticket is for a Journey that commences in New Zealand and is purely a domestic Journey (subject to a domestic Ticket with no international sectors) you may use your Airpoints Dollars to pay the taxes and surcharges included in your fare. If your Journey does not commence in New Zealand and or includes international sectors, you cannot use your Airpoints Dollars to pay any overseas taxes, levies or surcharges associated with your Flight booking.

The amount of Airpoints Dollars needed to redeem a Flight Reward Ticket with a Partner Airline may differ from the Cash price offered by Partner Airlines for the purchase of similar products or services, outside of the Airpoints Programme.

16.1. Discounted Long-haul Redemption Fares

Elite, Gold, Silver Airpoints Members and Koru Members may use their Airpoints Dollars to redeem Discounted Long Haul Redemption Fare in Business Premier Class on Air NZ Operated Flights.

Discounted Long-Haul Redemption Fares are subject to strictly limited availability and may only be booked in limited booking classes. Discounted Long Haul Redemption Fares are not available on all routes or all Flights.

16.2. Companion Tickets

You may use your Airpoints Dollars to redeem and book a Companion Ticket in conjunction with a Revenue Ticket that has been booked in your name for travel on an Air NZ Operated Flight for an international sector, provided that you have not placed an Upgrade Request.

Companion Tickets are also available on New Zealand domestic services booked in conjunction with an international Ticket and provided the domestic travel is within 24 hours of the international travel.

An adult Airpoints Member may take another adult (or a child) as a companion on a Companion Ticket, and a child Airpoints Member may only take another child (not an adult) as a companion on a Companion Ticket.

You may only travel with one companion on a Companion Ticket at any one time.

A Companion Ticket may only be booked in certain booking classes and is subject to limited availability. They must be booked in the same Service Class as your Revenue Ticket and for the same Flights and dates as your Revenue Ticket. Companion Tickets are not available when your Revenue Ticket has been booked in certain booking classes, for example our low priced booking classes N, R and F.

You cannot redeem and book a Companion Ticket on a ‘Seat Only’ or ‘Seat and Bag’ fare.

The Fare Rules for the Companion Ticket will be the same as the Fare Rules applicable to your Revenue Ticket.

Any changes to a Companion Ticket must match the changes to your Revenue Ticket and vice versa.

16.3. Airpoints Upgrades

As an Airpoints Member you may choose to use your Airpoints Dollars to redeem an Airpoints Upgrade when travelling on an Air NZ Operated Flight with an Air NZ Ticket. You may also use your Airpoints Dollars to redeem a Star Alliance Upgrade when travelling on a Star Alliance Partner Airline in limited Star Alliance booking classes and subject to relevant Star Alliance partner booking terms.

We will change the type of Airpoints Upgrades that are available to Airpoints Members from time to time. Visit our website for a list of current Airpoints Upgrade options.

To make an Airpoints Upgrade request, you must have a confirmed Flight booking. Each Airpoints Upgrade request is for a single one way Sector, not for a whole Journey.

When considering your Airpoints Upgrade request, we will take into account a number of factors including: seat availability, aircraft capacity control and catering. Your Airpoints Upgrade request is not guaranteed. If we do not confirm an Airpoints Upgrade request that you have paid for with Airpoints Dollars, we will refund the applicable Airpoints Dollars to your Account.

Airpoints Upgrades are not available on all Air NZ operated and Star Alliance operated Flights. For example, Airpoints Upgrades cannot be requested for Companion Tickets, travel industry fares, prize and promotional Tickets, grabaseat™ greenlight fares and Flights booked in certain discounted or low cost booking classes, including F class..

If you use an Airpoints Upgrade to upgrade your Service Class on a Journey departing from London, you will be required to pay in Cash the additional Air Passenger Duty that will apply to your Journey.

You will earn Airpoints Dollars and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the Airpoints Upgrade being requested.

If your Airpoints Upgrade request is confirmed by Air NZ, and you subsequently decide to cancel the Airpoints Upgrade but still wish to travel on the same Flight, your request will be subject to the original Ticketed Booking Class being available. Fees and fare conditions of the new booking will apply.

If you hold Elite, Gold or Silver Tier Status, you will receive certain Recognition Upgrades when you qualify or re-qualify for your Tier Status for use on Air NZ Operated Flights. Recognition Upgrades may be requested within 12 months of the day you become eligible or re-eligible for your Elite, Gold or Silver Tier Status. If you move up a Tier Status level at any time during your Membership Year, any unused Recognition Upgrades will be expired from your Account and will be replaced with new Recognition Upgrades applicable to your new Tier Status. If you make a travel booking with a Recognition Upgrade and later wish to change your travel arrangements, your Recognition Upgrade will be deemed to have expired if (a) at the date of changing your travel arrangements, you no longer hold the applicable Tier Status that enabled you to earn the Recognition Upgrade; or (b) if the date of travel is in a new Membership Year.

You may not combine Recognition Upgrades, Elite Airpoints Dollar Upgrade or a OneUp Upgrade to move multiple cabin classes for any single sector of your flight. The exception is, you can combine two long-haul Recognition Upgrades to request an upgrade from Economy to Business Premier on one sector. These must be applied at the same time from the same member’s account and from the same membership year.

If you are travelling with children aged between 2 and 12 years old, any Airpoints Upgrade request you make must also include a corresponding Airpoints Upgrade request for the children travelling with you.

16.4 Other Upgrades

If you purchase an OneUp Upgrade, or an Airport Upgrade at check-in, you will earn Airpoints Dollars and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the OneUp or Airport Upgrade being purchased.

You may use your Airpoints Dollars to redeem a range of Non-Flight Rewards.

A list of current Non-Flight Rewards is available at http://www.airnewzealand.co.nz/spending-airpoints-dollars.

The redemption rates offered through the Airpoints Programme for Non-Flight Rewards may differ from the Cash prices offered by Airpoints Partners for the purchase of similar products or services, outside of the Airpoints Programme. There is no relationship between the Cash price offered by a Non-Airline Partner and the redemption rates offered through the Airpoints Programme for Non-Flight Rewards (e.g. car rentals hire).

17.1. Hotel and Car Rental Rewards

You may use your Airpoints Dollars to redeem certain Hotel and Car Rental Rewards that we may offer from time to time, subject to booking restrictions and availability.

Your booking for a Hotel Reward must be made 7 days or more before your desired check in date. Room rates are based on a share-twin or double basis and a maximum of two people per room.

Hotel Reward bookings are subject to the relevant hotel booking terms and conditions and some hotel bookings are non-refundable. Please check your hotel’s booking terms to confirm if you have a right to cancel or change your booking and if you will be charged any fees for doing so.

Requests made via the Air NZ Contact Centre for Car Rental Rewards must be made at least one business day prior to the date of the car hire pick up.

You may register any person in your Household as a "Giftee" on your Gifting Register, provided that the person resides in the same Household as you and has the same residential address.

You can register a person as a "Giftee" through the "Gifting Register" function, after you have signed in to your online Air NZ Account. Alternatively, you may do so by contacting the Air NZ Contact Centre.

We will charge a fee for adding a person as a Giftee on your Gifting Register if they are not an Airpoints Member. When you register a Giftee, you must declare if the Giftee resides in the same Household as you.

We reserve the right to ask you to provide us with written evidence to confirm that a Giftee resides in the same Household as you. An example of satisfactory written evidence is a utilities bill issued within the last 3 months. You must tell us promptly if any Giftee on your Gifting Register stops residing in the same Household as you.

You may remove a Giftee from your Gifting Register at any time.

You may gift Rewards (excluding Companion Tickets) to a Giftee on your Gifting Register, provided that you redeem and gift the whole of the Reward to the Giftee. It is not possible to redeem and gift part of a Reward.

Except as specified in paragraph 23, Giftees and other Airpoints Members cannot make any top-ups or transfers of Cash or Airpoints Dollars to help cover any shortfall if you have insufficient Airpoints Dollars to redeem and gift the whole of a Reward.

We will monitor your Gifting Register to ensure that you are using your Gifting Register in compliance with these Terms.

18.1. Gifting Rewards for Gold and Elite Members

Airpoints Members with Gold Tier Status may nominate up to 2 people as their Giftees, who do not need to reside in the same Household as the Airpoints Member.

Airpoints Members with Gold Tier Status may gift Rewards to their Giftees.

Airpoints Members with Elite Tier Status may nominate up to 4 people as their Giftee, who do not need to live in the same Household as the Airpoints Member.

Airpoints Members with Elite Tier Status may gift Rewards, Recognition Upgrades and Elite Airpoints Dollar Upgrades to their Giftees.

Please refer to the Air NZ website for details and restrictions on gifting Rewards by Gold and Elite Members.

Airpoints Members earn Status Points on certain Qualifying Flights and on some Direct Earn Financial Products. Airpoints Members may not share or transfer their Status Points to any other person.

We may vary the Status Points earning rates from time to time, acting reasonably.

Status Points are used to determine if an Airpoints Member qualifies for Elite, Gold or Silver Tier Status. You will qualify for Elite, Gold or Silver Tier Status if you meet our Tier Status requirements published on our website. We may vary the requirements for achieving Tier Status from time to time, acting reasonably. If we do so we will publish the new requirements on our website and we will also give you two months advance notice of any material changes to these requirements.

Airpoints Members with Elite, Gold or Silver Tier Status are entitled to certain Frequent Flyer Benefits, which we may vary from time to time. Visit our website for a list of current Frequent Flyer Benefits.

Your Elite, Gold or Silver Tier Status will be valid for a 12 month period starting from the date your Tier Status becomes effective. However if during the 12 month period, you qualify for a higher Tier Status, we will promptly change your Tier Status to the higher Tier Status. Your new higher Tier Status will then be valid for 12 months. The lower Tier Status Benefits will be expired from your Account and the higher Tier Status Benefits applied.

We will review your eligibility for qualification or re-qualification of Tier Status at the end of every 12 month qualification / re-qualification period.

If you breach any of these Terms, we reserve the right to suspend your Tier Status for a period of time that we consider reasonable without any compensation to you.

19.1. Elite Partners

Airpoints Members with Elite Tier Status may nominate one other Airpoints Member to be their “Elite Partner” each Membership Year.

A list of the current Elite Partner privileges can be found on the Airpoints section of our website.

19.2. Lounge Access for Airpoints Members with Elite, Gold or Silver Tier Status

Airpoints Members with Elite, Gold or Silver Tier Status may enjoy certain Lounge access privileges which may vary from time to time. Visit our website for a list of the current Lounge access privileges.

Please note that if you are travelling domestically on a late night discounted “Night Rider” Flight, Lounge access is not available.

When accessing any Lounge, you must fully comply with the relevant Koru Terms and Conditions, including the Minimum Access Requirements.

Lounge eVouchers issued to Silver Tier Status Members may only be used at Air NZ operated and branded Lounges. If not used, they will expire if the Silver Member qualifies for a higher Tier Status or fails to re-qualify for Silver Tier Status. Lounge eVouchers may only be used by the Silver Airpoints Member and their Guest. The Lounge eVouchers cannot be transferred to any other person and cannot be exchanged or redeemed for Cash.

From time to time, Lounge eVouchers may be issued to Nominated Earners of certain eligible Direct Earn Financial Products in accordance with the terms and conditions of the Direct Earn Financial Product. Any such Lounge eVouchers may only be used at Air NZ operated and branded Lounges and may only be used by the Nominated Earner and one guest. These eVouchers cannot be transferred to any other person, and cannot be exchanged or redeemed for Cash.

As an Airpoints Member, you may join a Shairpoints Account to combine your Airpoints Dollars with the Airpoints Dollars of four other Airpoints Members.

If you join a Shairpoints Account, your Airpoints Dollars may be used to redeem Rewards by the Enabler or other Spenders of the Shairpoints Account without any notice to you.

Shairpoints Accounts are subject to the following membership requirements:

  • An Airpoints Member may create a Shairpoints Account by signing into their registered online Air NZ Account.
  • A person who creates a Shairpoints Account is the “Enabler”.
  • An Enabler may invite other Airpoints Members to join their Shairpoints Account.
  • The maximum number of members in a Shairpoints Account at any one time is four members plus the Enabler.
  • Up to two of the members of a Shairpoints Account do not need to live in the same Household as the Enabler, however the remaining members must live in the same Household as the Enabler.
  • The Enabler and all Members of a Shairpoints Account must be New Zealand residents.
  • No more than four new members may join a Shairpoints account in any 12 month period, commencing from the date the Shairpoints Account was first created.
  • An Airpoints Member may not be a member of more than one Shairpoints Account at any one time.
  • It is not possible to be the Enabler of one Shairpoints Account and the member of another Enabler’s Shairpoints Account.

An Enabler may nominate one or more of the members of their Shairpoints Account to be “Spenders”. The remaining members of the Shairpoints Account will be “Non-Spenders”.

The Enabler may change the status of any member of their Shairpoints Account from Spender to Non-Spender and vice versa at any time.

The Enabler and the Spenders may use all Airpoints Dollars in the Shairpoints Account to redeem Rewards. The Non-Spenders cannot use the Airpoints Dollars in the Shairpoints Account to redeem Rewards, except that they may redeem the Airpoints Dollars they have earned themselves, if not already redeemed by the Enabler or Spenders.

If an invitee accepts an invitation to join an Enabler’s Shairpoints Account:

  • all of that Member's Airpoints Dollars accrued to that Member's Account prior to the date of joining the Shairpoints Account;
  • all Airpoints Dollars earned by that Member while that Member is part of the Shairpoints Account; and
  • any Airpoints Advance available to that Member while that Member is part of the Shairpoints Account

will be combined with the Airpoints Dollars of the Enabler and the other members of the Shairpoints Account to make up the total of the Shairpoints Account Balance.

All combined Airpoints Dollars in a Shairpoints Account Balance may be redeemed by the Enabler and or the Spenders in their absolute discretion.

Air NZ is not responsible for resolving any disputes that may arise between members of a Shairpoints Account. Air NZ has no liability for any activity in relation to your Airpoints Balance and your Account if it is conducted by a member of your Shairpoints Account. Air NZ has no obligation to make any enquiries about activities in your Account if the activities are conducted by another Member or the Enabler of your Shairpoints Account.

The Airpoints Dollars in the Shairpoints Account that are the oldest will be redeemed first, irrespective of whether any of the Shairpoints Account members are eligible for non-expiry of Airpoints Dollars. If one or more Shairpoints Account members have Airpoints Dollars in their Accounts with the same age and some of those Airpoints Dollars are being redeemed, Airpoints Dollars will be deducted evenly from the applicable Shairpoints Account members' Accounts. Any Airpoints Dollars available through an Airpoints Advance will be used only after all other Airpoints Dollars have been redeemed. If there is more than one Airpoints Advance available for drawdown by the Enabler and/or by a Spender(s), the Airpoints Dollars will be withdrawn evenly from the applicable Shairpoints Account members' Airpoints Advance balances. Each Airpoints Member remains liable to repay any Airpoints Dollars withdrawn from that Member's Airpoints Advance even if such Airpoints Advance was used by an Enabler and/or by a Spender(s).

20.1. Leaving or closing a Shairpoints Account

A Shairpoints Account member may elect to leave a Shairpoints Account at any time.

The Enabler may remove a Shairpoints Account Member from their Shairpoints Account at any time.

If you leave or are removed from a Shairpoints Account: (a) all Airpoints Dollars in your Account at the date of exiting Shairpoints will be deducted from the Shairpoints Account Balance; (b) you may continue to redeem your own Airpoints Dollars; and (c) you remain liable to repay any Airpoints Dollars withdrawn from your Airpoints Advance including the Airpoints Dollars withdrawn by other Shairpoints Account members prior to you leaving the Shairpoints Account.

Following notification that an Enabler of a Shairpoints Account has died, we will close the Shairpoints Account.

An Enabler may close their Shairpoints Account at any time. Following closure, we will notify the other members of the Shairpoints Account that the Account has been closed.

When a Shairpoints Account is closed: (a) each Airpoints Member may continue to redeem their own Airpoints Dollars that are credited to their own Airpoints Account; and (b) each Airpoints Member remains liable to repay any Airpoints Dollars withdrawn from that Member's Airpoints Advance even if such Airpoints Advance was withdrawn prior to closure of the Shairpoints Account.

We may suspend your Shairpoints Account if we reasonably believe that the Shairpoints Account has been used in breach of the Terms or if we reasonably suspect that there has been any actual or attempted fraudulent activity in respect of the Shairpoints Account.

We may charge you a reasonable fee for the services you ask us to provide. For example, we may charge you a service fee if you ask us to: replace your Airpoints Card, add a non-Airpoints Member Giftee to your Gifting Register, activate the conversion of your Airpoints Dollars to or from Australian Airpoints Dollars, or send you an Airpoints Membership statement in the post. We may change the fees associated with the Airpoints Programme from time to time, acting reasonably. We will always inform you of the relevant fee before carrying out the relevant service.

Provided you are an Airpoints member, reside in New Zealand, are aged sixteen years and over and Air New Zealand has your current address:

  1. If you are an Elite, Gold or Silver Airpoints member, an Airpoints Card that has OneSmart features including a OneSmart Account may be sent to you by Air New Zealand; or
  2. If you have opened your OneSmart Account and your Airpoints tier is downgraded at any state below Silver Airpoints membership, you may be issued with an Airpoints card with OneSmart features
  3. If you are not an Elite, Gold or Silver Airpoints member, you may be issued with an Airpoints card without OneSmart features. If you wish to receive an Airpoints card with OneSmart features, you may request one; please refer to airnewzealand.co.nz/onesmart for details

Only the person named on an Airpoints Card is authorised to use the OneSmart Account associated with the Airpoints Card.

Your activation and use of the OneSmart Account associated with your Airpoints Card is subject to the OneSmart Terms and Conditions.

Following activation of your OneSmart Account, you may earn Airpoints Dollars on Eligible Purchases made using your OneSmart Account at an earning rate that we will determine and update from time to time, acting reasonably. Any flights purchased directly from Air New Zealand using your OneSmart Account will not earn Airpoints Dollars on your OneSmart.

Once activated, your OneSmart Account can be used until it is either closed in accordance with the OneSmart Account Terms and Conditions, or your Airpoints Membership is terminated, whichever happens first.

OneSmart Account fees will apply to certain transactions and services carried out in relation to your OneSmart Account. These fees can be viewed at www.airnz.co.nz/onesmart and are subject to change from time to time.

To the extent of any inconsistency between this paragraph and any other term in these Terms expressly dealing with the OneSmart Account, the OneSmart Account Terms and Conditions shall prevail.

If you have an activated OneSmart Account and have sufficient funds loaded and displayed in New Zealand dollars in your OneSmart Account; or if you have an Air New Zealand Airpoints credit card with available credit; or if you are the holder of certain eligible Direct Earn Financial Products, you may, subject to an applicable fee, purchase Airpoints Dollars, at the rate published on our website, to 'top up' the Airpoints Dollars in your Account or another Airpoints Member's Account. Once purchased, this transaction cannot be reversed and is non-refundable.

If you are the Nominated Earner of a Direct Earn Financial Product, you may earn Airpoints Dollars in accordance with the terms and conditions of your Direct Earn Financial Product and these Terms. You may also be eligible for certain other Airpoints Member Benefits.

If you make purchases with your Direct Earn Financial Product, the purchases must be ‘Eligible Purchases’ to earn Airpoints Dollars.

Except in respect of any Airpoints Member Benefits provided by Air NZ, to the extent that there is any inconsistency between these Terms and the terms and conditions applicable to your Direct Earn Financial Product, the terms applicable to your Direct Earn Financial Product shall prevail.

If you hold more than one Direct Earn Financial Product, the Airpoints Member Benefits you may be entitled to as a holder of these cards are not cumulative. However, Lounge passes entitlements are cumulative.

If your Direct Earn Financial Product is closed by your card issuer for non-payment of your Direct Earn Financial Product account, we may remove any Airpoints Dollars and Status Points from your Airpoints Account that were accrued in respect of the unpaid portion of your Direct Earn Financial Product.

If the Nominated Earner of a Direct Earn Financial Product joint account dies, 100% of the Airpoints Dollars accrued from that person's joint account (but not any Airpoints Dollars earned by any other means), that have not yet been redeemed, may be transferred from the Nominated Earner's Airpoints Account to the other joint account holder's Airpoints Account, if:

  • the relevant bank has provided verification to us of the Member's death and type of bank account; and/or
  • If we receive a written request by the executor of the deceased Airpoints Member’s estate to transfer the current Airpoints Dollars from the deceased Airpoints Member’s Account (being the Nominated Earner’s Account) to the Airpoints Account of the other joint account holder, we will do so if we are satisfied that the request is valid and lawful and if that the request is made within 2 years of the death of the Airpoints Member.

In the case of either separation or divorce, 50% of the Airpoints Dollars earned from a joint Direct Earn Financial Product joint account, and which have not yet been redeemed, may be transferred from one joint account holder's Airpoints Account to the other joint account holder's Airpoints Account - as long as both Airpoints Members provide Air NZ with their written authorisation for this transaction.

24.1. Airpoints Advance

An Airpoints Advance facility is available to eligible cardholders who are the Nominated Earners of certain Direct Earn Financial Products and may also be available, from time to time, to eligible account holders of select Participating Retailer accounts. Please check with the bank that has issued your Direct Earn Financial Product to confirm if you satisfy their “Nominated Earner” and other eligibility requirements for use of the Airpoints Advance facility.

The Airpoints Advance facility enables Nominated Earners of eligible Direct Earn Financial Products and account holders of select Participating Retailer accounts to overdraw Airpoints Dollars in their Airpoints Account, up to a specified limit, to enable them to redeem Rewards.

We reserve the right to amend or withdraw the Airpoints Advance facility at any stage.

Where a Member holds more than one Direct Earn Financial Product which entitles them to obtain an Airpoints Advance, the Member will only be entitled to an Airpoints Advance for the Direct Earn Financial Product which has the highest Airpoints Advance limit, and the Member will not be entitled to an Airpoints Advance entitlement for any of their other Direct Earn Financial Products.

The Member has 12 months from the date they cease to be the Nominated Earner of a Direct Earn Financial Product account; or the date that they cease to be the account holder of a select Participating Retailer account; or the date on which the Airpoints Advance is withdrawn (as applicable), to earn sufficient Airpoints Dollars to repay any outstanding Airpoints Advance. If the Member does not hold another Direct Earn Financial Product or select Participating Retailer account that entitles that Member to an Airpoints Advance then the Member must repay the outstanding Airpoints Advance in its entirety. If the Member is entitled to Airpoints Advance under another Direct Earn Financial Product or select Participating Retailer account, the Member is only required to repay the difference between the amount withdrawn against that higher Airpoints Advance and the new Airpoints Advance limit ("Airpoints Deficit"). Members shall repay the Airpoints Deficit by earning or purchasing Airpoints Dollars in accordance with these Terms.

If the Member does not repay the Airpoints Deficit within 12 months, we will close that Member's Account and we may also take legal action to recover the monetary value of any Airpoints Deficit upon closing your Account.

Members will be liable for all legal and/or debt recovery costs incurred pursuant these Terms in relation to recovering from that Member the monetary value of any Airpoints Dollars or credits.

24.2. Non Expiry of Airpoints Dollars for Nominated Earners of Direct Earn Financial Products

Notwithstanding the Airpoints Dollars expiry provisions in paragraph 14, Airpoints Dollars earned by Nominated Earners of certain Direct Earn Financial Products will not expire for so long as the person remains the Nominated Earner for the applicable Direct Earn Financial Product account.

As soon as the Airpoints Member is no longer the Nominated Earner for a Direct Earn Financial Product account, all of their unused Airpoints Dollars that were earned four or more years ago and would have otherwise expired under paragraph 14 will immediately expire and be removed from their Account.

Certain credit or charge cards permit card holders to convert their credit or charge card reward points into Airpoints Dollars, in accordance with the relevant credit or charge card terms and conditions. Where such cards permit conversion of rewards points into Airpoints Dollars, the terms and conditions of the relevant card issuer apply to the conversion. Conversion of reward points into Airpoints Dollars is only available in some countries. Please contact your credit card issuer for full details including details on membership eligibility and transfer fees. Once credit or charge card reward points are converted into Airpoints Dollars, the transaction cannot be reversed (unless the reversal is to correct an error or to remove Airpoints Dollars for purchases that have been refunded).

Any notice given by us to you pursuant to these Terms and will be deemed to have been given and received by you if we email the notice to you at the last email address you provided to Air NZ.

You must promptly notify us of any changes to your contact details, including residential, postal and email address changes. If you change your name you will need to notify us in writing and provide written proof of the name change.

Air NZ makes no representation about your tax liability as a result of your participation in the Airpoints Programme, including your use or redemption of any Reward and use of Airpoints Member Benefits.

You are responsible for any taxes and fees levied or required to be paid by any law or government taxing authority in connection with your Airpoints Membership, including your redemption of Rewards.

Airpoints Members who gift Rewards or transfer Airpoints Dollars in accordance with these Terms, for example by using Shairpoints or Airpoints Top-Up, should discuss their tax obligations with a professional advisor.

We will not issue you with a tax invoice in respect of any Airpoints Dollars earning or transfer or your use of Airpoints Dollars to redeem Rewards.

We may make changes to these Terms from time to time. When we make changes, we will update these Terms on our website. We will also specify the date of the last update.

The changes we may make to these Terms include but are not limited to changing: the types of Airpoints Memberships available; the requirements relating to Tier Status and the types of Tier Status; the Airpoints Member Benefits; the Airpoints Dollars and Status Points earning rates; and the redemption rates for Rewards. For example, we may vary the type of Flights and booking classes which can be used to earn Airpoints Dollars or which can be redeemed for Flight Rewards.

Whilst we will endeavour to provide valuable Airpoints Member Benefits to Airpoints Members, we will need to review, update and change the types of Airpoints Member Benefits available from time to time. Changes to Airpoints Member Benefits may reflect, for example, changes in our business relationships with different Airpoints Partners and changes in the supply or customer demand for certain Rewards.

Our Airpoints Partners may also change from time to time. Airpoints Partners may discontinue their participation in the Airpoints Programme and their provision of Rewards at any time without notice.

You may terminate your Airpoints Membership at any time by providing notice in writing to Air NZ.

If an Airpoints Membership is terminated by either the Airpoints Member or by us (other than due to death of the Airpoints Member), any Airpoints Dollars and Status Points Dollars the Airpoints Member has earned but not redeemed prior to termination will be forfeited with no compensation.

Airpoints Membership will automatically terminate on the death or bankruptcy of an Airpoints Member in accordance with paragraph 6.

Your Airpoints Account may not have a negative Airpoints Dollars balance but if it does, it may be closed without notice.

Air NZ may terminate or suspend your Airpoints Membership or cancel or suspend your right to access to Airpoints Membership Benefits by notice in writing if we reasonably believes that you have:

  1. abused, misused or obtained by any misrepresentation any Airpoints Dollars, Status Points, Airpoints Member Benefits or other facilities or arrangements provided by or in connection with the Airpoints Programme;
  2. behaved in a manner which Air NZ reasonably considers to be unacceptable while using any Airpoints Member Benefits or other facilities, services, or arrangements provided by or in connection with the Airpoints Programme;
  3. acted in any way that is detrimental to the interests of Air NZ or the Airpoints Programme; or
  4. provided incorrect or misleading information to Air NZ in connection with your Airpoints Membership.

If we decide to discontinue the Airpoints Programme we may terminate your Airpoints Membership by giving you 3 month’s written notice.

If we cease to operate as an airline, we may terminate Airpoints Membership any time without notice.

Subject to applicable consumer protection laws and to the fullest extent permitted by law, you agree that Air NZ will have no liability (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss or damage) arising out of or in connection with:

  • our variation to these Terms from time to time;
  • our variation of Airpoints Member Benefits from time to time;
  • your participation in a Shairpoints Account including the redemption of your Airpoints Dollars by another member of the Shairpoints Account;
  • our suspension of your Airpoints Tier Status as permitted by these Terms;
  • our termination of your Airpoints Membership in accordance with these Terms;
  • the use of (or inability to use), the availability of, and or the lack of suitability of any Airpoints Member Benefit for you or anyone else;
  • the Airpoints Dollars or Status Points that you forfeit upon termination of your Airpoints Membership;
  • the availability of Rewards, Airpoints Member Benefits, Airpoints Upgrades and Lounge access;
  • our failure or delay to provide Rewards due to force majeure or other events beyond our control;
  • the accuracy of information supplied to you by third parties and your dealings with third parties;
  • third party websites, applications, products and services;
  • your legal and tax obligations and liabilities;
  • any unauthorised or fraudulent activity in relation to your Airpoints Membership and Account in circumstances where the person attempting or carrying out the activity:
    • represents themselves to Air NZ as you and provides Air NZ with your Airpoints Membership number; or
    • uses your online Air NZ Account username and password.
  • the breach in the security of your computer, mobile or other device or the access to any information held on your computer, mobile or other device by unauthorised third parties. You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.

To the fullest extent permitted by law, Air NZ makes no warranties (express or implied), and makes no representations with respect to:

  • to the suitability of the Airpoints Programme or Airpoints Member Benefits for you or anyone else;
  • the ability (or inability) to redeem or book any Reward by you or anyone else;
  • third party websites, applications, products and services. You maintain full responsibility for your dealings with third parties and your use of any Airpoints Member Benefit provided by third parties;
  • your compliance with laws in the country in which you reside, including any laws that may relate to you earning and redeeming Airpoints Dollars and Status Points. You are responsible for ensuring your compliance with all relevant local laws in the country of your residence.

These Terms shall be governed by and construed in accordance with the laws of New Zealand. You and Air NZ consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in relation to these Terms, your Airpoints Membership and/or the Airpoints Programme.

Air NZ holds registered trademarks for: "Airpoints™", "Airpoints Dollars™" and "".

If any term or provision of these Terms is held to be illegal, invalid or unenforceable it will be severed from the Terms without affecting the legality, validity or enforceability of the remaining provisions.

Additional information about the Airpoints Programme may be found on the Air NZ website. To the extent of any inconsistency, these Terms, as amended from time to time, shall prevail.

We reserve the right to audit your Account and Airpoints Membership.

We reserve the right to adjust the Airpoints Dollars and Status Points Dollars balance in your Account if we identify any inaccuracy.

In these Terms:

The terms used in these Terms and Conditions have the following meanings:

Account means the record we maintain of the Airpoints Dollars you have earned through Qualifying Flights and Qualifying Purchases, the Airpoints Dollars deducted from your Account following the redemption of your Airpoints Dollars for Rewards, and also includes a record of the Status Points you have earned.

Airpoints Mall means an Airpoints branded online shopping mall at https://airpoints-mall.co.nz.

Airpoints Programme means the customer loyalty programme for Airpoints Members operated by Air New Zealand in accordance with these Terms.

Airpoints Upgrade means the various Airpoints Upgrades that may be available to Elite, Gold and Silver Tier Status Members in accordance with these Terms. The types of Airpoints Upgrades available may vary from time to time in accordance with the Airpoints Upgrade information published on our website. An Airpoints Upgrade is as allocation of a seat for one Sector of your Journey in a Service Class of travel for that is one Service Class higher than the Service Class shown on your Ticket for that Sector. Airpoints Upgrades are subject to availability and are not guaranteed.

Air New Zealand, Air NZ, we and us means Air New Zealand Limited.

Air NZ Account means the online Airpoints account that you may access as a registered user of our website with your Airpoints login and password to view your Airpoints balance details.

Air NZ Operated Flight is a Journey taken only on a Flight and Flight number pursuant to an Air NZ Ticket that is operated by Air NZ, Air Nelson Limited, Eagle Airways Limited, Mount Cook Airline Limited (excluding Mount Cook Airline Scenic Flights) or an Airshare Flight.

Airpoints Advance means the Airpoints Advance facility offered to Nominated Earners of certain Direct Earn Financial Products, and to eligible account holders of select Participating Retailer accounts, in accordance with these Terms.

Airpoints Card means the card that we issue to you with your name and Airpoints Number on it.

Airpoints Dollars means the Airpoints Programme frequent flyer loyalty points that you earn as a Member of the Airpoints Programme through your purchase of Qualifying Flights and Qualifying Purchases in accordance with these Terms; being the Airpoints Dollars that Air NZ accrues to your Account and deducts from your Account when you use your Airpoints Dollars to redeem a Reward or when your Airpoints Dollars expire in accordance with these Terms.

Airpoints Member Benefit means Rewards, Tier Status Benefits, the ability to join a Shairpoints Account and the various other benefits associated with your participation in the Airpoints Programme that we will change and update from time to time.

Airpoints Partner means any company, business or organisation that:

  • sells Qualifying Purchases or Qualifying Flights that Airpoints Members may purchase to earn Airpoints Dollars;
  • offers Rewards that Airpoints Member may redeem using their Airpoints Dollars;
  • provides a Direct Earn Financial Product; and / or
  • Loyalty New Zealand Limited.

Airshare Flight is a Flight with a block of seats available to be sold by Air New Zealand (and treated as if it were an Air New Zealand Flight number and aircraft) on another carrier's aircraft e.g. Aircalin NZ362 and NZ365.

Australian Airpoints Dollars mean the Airpoints Dollars that are earned and redeemed by an Australian Member in accordance with the applicable earning and redemption rates for Australian Members and also includes the Airpoints Dollars that we convert into Australian Airpoints Dollars when you become an Australian Member.

Australian Member is an Airpoints Member who resides in Australia and who supplies us with an Australian residential/home address.

Award Ticket is a Ticket issued by Air NZ for travel on an Air New Zealand Operated Flight in exchange for you redeeming a specified number of Airpoints Dollars.

Cash means any payment method that is accepted by the relevant vendor (such as approved credit cards, cash, or EFTPOS) but excludes payment with Airpoints Dollars or with the frequent flyer or loyalty points of any other loyalty programme and also excludes cash vouchers that may be purchased using Airpoints Dollars from time to time for use with certain Airpoints Partners.

Codeshare Flight means an international Flight that a Ticket shows as being the service of one airline but that is provided by an aircraft operated by another airline under an agreement between the two airlines.

Companion Ticket means a Ticket issued by Air NZ for travel on Air NZ Operated Flights in exchange for you redeeming a specified number of Airpoints Dollars for the purpose of enabling another person to accompany you on the same Journey, on the same Flight(s) and in the same Service Class of travel.

Direct Earn Financial Product means a credit card, charge card, home loan or other financial product or facility, that is approved by Air NZ to be a ‘Direct Earn Financial Product’, and is issued by an Airpoints Partner in New Zealand to a New Zealand resident, use of which enables the Nominated Earner of the Direct Earn Financial Product account to earn Airpoints Dollars and/or Status Points based on the actual value of purchase transactions made using the Direct Earn Financial Product and in accordance with these Terms and the terms and conditions of the issuing bank.

Discounted Long Haul Redemption Fares are long-haul fares (international sectors, other than between NZ and Australia, the Pacific Islands or within the Pacific Islands) on Air NZ Operated Flights that are only available for purchase with Airpoints Dollars and may only be booked in limited booking classes.

Eligible Purchases means purchases made either with your OneSmart Account or your Direct Earn Financial Product (as applicable), excluding:

  1. purchases of Airpoints Dollars using Top-Up or Airpoints Advance facilities (if available as a benefit of your card),
  2. fees or interest,
  3. balance transfers,
  4. credit card repayment insurance,
  5. gambling chips,
  6. cash advances or cash withdrawals made from ATMs or financial institutions (over the counter cash at a bank,
  7. money orders, travellers cheques and foreign currencies in cash,
  8. any transaction that is reversed, refunded or charged back or other adjustments,
  9. "Peer to Peer" transfers (between OneSmart Accounts), and
  10. any flights purchased directly from Air New Zealand using your OneSmart Account, and
  11. any other purchases that are excluded in the OneSmart or Direct Earn Financial Product terms and conditions.

Enabler means the Airpoints Member who sets up and opens a Shairpoints Account in accordance with these Terms.

Flight means any One Way travel (without a Stopover) on an airline's operated scheduled air service that keeps the same Flight number even if there is a change of aircraft. Travel on the same aircraft but with a Flight number change qualifies as two Flights.

Flight Reward means any Reward comprising Flight travel.

Fly Buys means the loyalty programme operated by Loyalty New Zealand Limited.

Fly Buys Points means loyalty points provided to Fly Buy members by Loyalty New Zealand Limited in accordance with the Fly Buys loyalty programme.

Fly Buys Partner means those retail groups, persons or individual retailers, being Participating Retailers, who purchase Fly Buys Points from Loyalty New Zealand Limited in order to participate in the Fly Buys programme.

Giftee means a person listed as a Giftee on your Gifting Register, at your request, being a person whom you may gift certain Rewards pursuant to these Terms.

Gifting is where you authorise Airpoints Dollars to be deducted from your Account so that you can redeem them for a Reward Ticket for a Giftee. Companion Tickets or other Non-Flight Rewards may not be Gifted.

Gifting Register means the register of your Giftees as shown on your online Air NZ Account.

Grabaseat Fare means any promotional fare identified as a grabaseat fare on the grabaseat website www.grabaseat.co.nz or on www.airnewzealand.co.nz.

Household means the residential dwelling and household in which you and those living with you reside. Persons living in your Household for less than consecutive months are deemed to be guests and not members of your Household.

Infant Ticket means any Ticket issued to an infant, being a person who is less than two years old.

Itinerary means continuous travel where the Stopover time at any port is no longer than 30 days, no matter where or how the travel was booked.

Journey means a Flight or a series of Flights from a point of origin to a point of destination, including Transits and Stopovers.

Lounge means the various Air NZ operated and branded Lounges for which Elite, Gold and Silver Tier Status Members may have certain access privileges (and in the case of Elite and Gold Tier Status Members, also includes select Star Alliance Lounges) in accordance with these Terms, and as part of the frequent flyer privileges published on our website and updated from time to time.

Member, you and your means a person who has joined the Airpoints Programme and whose name is on an Airpoints Card.

Membership Year means each 12 month period commencing on the day you joined (or the annual anniversary of the day you joined) the Airpoints Programme.

Nominated Earner means is an Airpoints Member who is the account holder of a Direct Earn Financial Product that is linked to their Airpoints Account in accordance with the Direct Earn Financial Product issuer’s terms and conditions. Airpoints Members with a joint Direct Earn Financial Product may only have one Nominated Earner at any one time. Only those Members that have a joint Direct Earn Financial Product may change the Nominated Earner and such changes must be made in accordance with the Direct Earn Financial Product issuing bank’s terms and conditions. For full details contact your Direct Earn Financial Product issuing bank.

Non-Flight Reward means any Reward that does not include air travel.

Non-Qualifying Flight means Flight travel on: charter Flights; free Tickets (including Ticket coupons issued as Award Tickets); travel industry-rebated Tickets; competition prize Tickets; Tickets purchased using Fly Buys Points; Tickets acquired at auction; unused Tickets; discounted Tickets in booking classes not eligible to earn Airpoints Dollars; Tickets that are subject to any provisions that exclude the earning of Airpoints Dollars and/or Status Points; Tickets on domestic late night discounted “Night Rider” Flights; and Tickets not issued in your name (even if paid for by you); or any other Tickets that we may specify from time to time.

Non-Spender means a member of a Shairpoints Account who is not a Spender or an Enabler.

OneSmart Account means a prepaid MasterCard account facility, provided by BNZ as "issuer" to eligible Members who reside in New Zealand.

OneUp Upgrade means a Service Class upgrade on an Air New Zealand Operated Flight that is purchased by you and subject to the OneUp Terms and Conditions.

Origin to Destination means the point of departure to the final destination (the furthest point in your travels from the point of origin), no matter how many Sectors and Stopovers make up that Journey provided it is all on the same Itinerary.

Participating Retailer means any business, company or organisation who sells goods and or services which when purchased by Airpoints Members are Qualifying Purchases. Participating Retailers include Fly Buys Partners.

Partner Airline means an airline (excluding Air New Zealand) that sells Qualifying Flights and or offers Reward Travel to Airpoints Members.

Qualifying Flight means Flight or Journey taken on a Revenue Ticket paid by Cash on either an Air NZ Operated Flight or a Partner Airline Flight for which for which you are eligible to earn Airpoints Dollars in accordance with these Terms. A Qualifying Flight does not include a Non-Qualifying Flight.

To estimate what the number of Airpoints Dollar and Status Points you could earn on a Qualifying Flight, refer to the Airpoints Look Up Table at www.airnzpoints.co.nz (for NZ and rest of world residents) or www.airnzpoints.com.au (for Australian residents).

Qualifying Purchase means a purchase of goods and/or services from either Air New Zealand or a Participating Retailer where such purchase qualifies you to earn Airpoints Dollars directly or Fly Buys Points that automatically convert into Airpoints Dollars.

Recognition Upgrade is a type of Airpoints Upgrade awarded to Elite, Gold or Silver Airpoints Members in accordance with the Airpoints Upgrade information on our website. Recognition Upgrades are subject to availability and are not guaranteed.

Revenue Ticket means a Ticket for air travel you have paid for using Cash.

Reward means any benefits, services, goods and facilities (including Reward Travel and Non-Flight Rewards) that we may offer you in return for you redeeming a specified number of Airpoints Dollars in your Account. Rewards are subject to availability and are not guaranteed.

Reward Travel means air travel redeemed by you in exchange for a specified number of Airpoints Dollars. Reward Travel may includes Award Tickets, Companion Tickets, Airpoints Upgrades and travel purchased using Airpoints Dollars on Partner Airline Flights.

Sector means an aircraft's single scheduled Flight between two different points without a transit or stopover.

Service Class means a cabin and service class of travel, for example: First Class, Business Premier Class, Premium Economy Class, or Economy Class.

Shairpoints Account means the Shairpoints account and benefits benefit as set out in paragraph 20 provided to Airpoints Members that allows them to combine their Airpoints Dollars for redemptions by the Enabler and/or by a Spender(s).

Shairpoints Account Balance means in the aggregate of all Airpoints Dollars available for redemption (including any available Airpoints Advances) by members of a Shairpoints Account.

Spender means a member of a Shairpoints Account who has been nominated by the Enabler to have the right to redeem any or all Airpoints Dollars from the Shairpoints Account Balance and such right has not been revoked by the Enabler at the time of redemption.

Status Points means the points that we award you in accordance with paragraph 19 to determine if you are eligible to qualify or requalify for Elite, Gold or Silver Tier Status.

Stopover means a Flight stopover when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival. If it is less than 24 hours it is called a Transit.

Terms means these terms and conditions between Air New Zealand Limited and you, which govern membership to the Airpoints Programme, as may be updated from time to time.

Ticket means a paper or electronic Flight coupon(s) that entitles a passenger to be carried on a specified air service, and it includes electronic Ticket receipt(s) that identify carriage on a specified air service.

Tier Status means Elite, Gold or Silver Tier Status in accordance with these Terms.

Tier Status Benefits means the various benefits and privileges that may be available to Elite, Gold and Silver Tier Status Members in accordance with these Terms, and as published on our website and updated from time to time.

Transit means a change from the service of one carrier to another service of the same carrier or to the service of another carrier within a 24 hour period.

Turn-around Point means the point in your trip where outward travel stops and homeward travel starts.

These Terms were last updated on 29 July 2016 with an amendment to section 16.