Book Rental Cars
Frequently asked questions
Who can I contact to help with my rental car booking or make a new booking?
How do I pay for my rental car using Airpoints Dollars?
How do I cancel a booking and receive a refund?
What is the Price Match Guarantee and how does it work?
How do I get the best Airpoints Dollars earn rate on my car rental?
What is Excess and how does it work?
Are there kilometres restrictions/limits on daily travel when I rent?
Will I be charged a booking, change or cancellation fee?
Is standard insurance included on international bookings?
What happens to my rental car booking when I have a change to my flight?
I did not receive my booking confirmation email how can I get one?
How do I earn Airpoints Dollars?
How do I add my Airpoints number to my rental car booking?
I did not receive my Airpoints Dollars, what do I do?
How do I access Fly + Drive Rates?
What happens if I need to extend my car rental?
What are the Cancellation Fees for Pay Now?
What if my Air NZ flight is cancelled/delayed and impacts my Pay Now booking?
Will there be a hold on my credit card?
Earning Airpoints Dollars
To earn Airpoints Dollars automatically renter must include their Airpoints membership number in the booking. The surname in your Airpoints membership profile must be identical to the Last Name provided as the Renter of the vehicle as stated on the rental car booking. Note that net wholesale, certain corporate/discount or travel industry rates and bookings paid for with Airpoints Dollars are ineligible for earn. bookings paid for with Airpoints Dollars are not eligible for earn. See the Airpoints™ terms and conditions for full programme details.
Special Offer Terms and Conditions
Specified Coupon or Discount code must be included with bookings made at rentalcars.airnewzealand.co.nz.
Offer applies to rentals booked during promotional dates with travel occurring during specified period.
Discounts are recalculated and finalised at time of rental, applicable on time and kilometre charges only and subject to all terms and conditions being met.
Discount does not apply to fees for optional extras (such as special equipment, additional drivers, optional coverage, pre-paid fuel, etc.) nor to mandatory taxes, young driver surcharges, premium location fees, pay on return fuel charges, one-way fees, accident, damage or theft processing fees.
Cannot be used in conjunction with any other offer, coupon, loyalty programme or promotion including local branch specials. Cannot be used with contracted, corporate, government, chauffeur drive, industry, tour operator or other nett rates.
Renter must meet applicable age, driver's licence and credit card requirements for the rental location they wish to rent from. Minimum age may vary by location and an underage surcharge may apply to drivers aged 21-25.
All rentals are subject to an insurance excess; optional coverage is available locally to reduce this excess.
Renter only qualifies to earn points with one affiliated loyalty programme per rental on eligible rates.
Not transferable. Not refundable. An advance reservation is required.
Standard Avis/Budget rental terms and conditions apply.
All promotional offers advertised on this website are correct at time of publishing, however Avis, Budget, Apex and Air New Zealand reserve all rights to modify, amend or withdraw any promotion offer advertised at any time, without further notice.
Fly + Drive Rate Terms
Fly + Drive Rates are available at participating locations in all countries that Air NZ and our partners fly with Avis and/or Budget locations, except for the Pacific Islands nations, Cambodia, China, Korea, Myanmar, and Avis Japan, Sri Lanka and Thailand. As at the time of booking, and excluding any promotional offers, this offer is only available when booking your car with your flight from Step 3 (Extras) of Flight Booking. This rate cannot be combined with any other offers.