Receive travel alerts

We'll send you a notification if your flight is going to be:

• Delayed by more than 20 minutes
• Changed to a different Air New Zealand flight
• Cancelled

Sign up for travel alerts

We'll send a text or email notification to the contact details in your Koru account or booking.

If you've added your Koru number to your booking, or opted to receive alerts when booking, you're already set up.

I'm a Koru member

• Add your Koru number to your booking.
• Check your contact details are correct.
• Ensure you've selected your contact preferences.

Not a Koru member?

• Add your mobile number and email address to your booking.
• You can then activate travel alerts for your current flight.

Customise your alerts with Koru

If you're a Koru member, you can tailor your alerts to suit your needs by choosing to receive text or email updates only.

• Sign in to your Koru account.
• Check your contact details are correct.
• Update your contact preferences.