How to use your Air New Zealand credit
Your credit redemption options
You can now purchase Fare Hold for $1* (per booking) to reserve a fare price. You will then have 24 hours to complete the below Fare Hold Credit Redemption form. Don't worry, the fee will be refunded to your credit balance when you complete the booking.
Note: Fare Hold is only available for flights that are more than 21 days away, and is only available on desktop.
(* $1 Fare Hold fee not available for flights between New Zealand and Australia).
Fare Hold process
- Choose your flights on the Air New Zealand website.
Hold your fare: If your itinerary is eligible for Fare Hold (i.e. is more than 21 days away) a "Hold this fare" button will appear at the bottom of the "Select your flights" screen. Select this to hold your fares.
Pay the Fare Hold fee: Complete a few details on the Fare Hold page and pay the Fare Hold fee. The fee will be refunded to your credit balance when the booking is confirmed.
Fare hold Confirmation: We'll send you a Fare Hold confirmation email, which will include a booking reference.
Complete the form below: Use your new booking reference and family name to complete the Fare Hold Credit redemption form below. You have 24 hours to fill in the form. We will send you an email to confirm we've received your submission. Note, if you no longer want to complete your booking, you can simply let your booking lapse by not completing the form.
Leave it with us: We will then use your credit to finalise your booking. If your new flights are more than your credit balance, or we encounter any other issues, we will call you and get it sorted.
- Booking confirmation: Once we have processed your request, we will send you your e-ticket via email. This may take up to 14 days - don't worry, your booking is safe and will be processed in time for your flight.
Step 2: Fill in the form
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