How to use your Air New Zealand credit

Ready to rebook travel with Air New Zealand using credit? Check out our credit redemption options below

Just wanting information about your existing credit?
You will shortly be receiving an email from us detailing the value of your credit and how it can be used, or you can find more information on our 
credit and refund information page, including answers to the most common FAQs.

Your credit redemption options

Urgent travel

If you want to use your credit to book travel departing within 21 days, please call our Contact Centre.

Fare Hold

If you want to fly more than 21 days from now, you can use Fare Hold to claim the current price.

Fare Hold

You can now purchase Fare Hold for $1* (per booking) to reserve a fare price. You will then have 24 hours to complete the below Fare Hold Credit Redemption form.  Don't worry, the fee will be refunded to your credit balance when you complete the booking.

Note: Fare Hold is only available for flights that are more than 21 days away, and is only available on desktop.

(* $1 Fare Hold fee not available for flights between New Zealand and Australia).

Fare Hold process

  1. Choose your flights on the Air New Zealand website.
  2. Hold your fare: If your itinerary is eligible for Fare Hold (i.e. is more than 21 days away) a "Hold this fare" button will appear at the bottom of the "Select your flights" screen. Select this to hold your fares.

  3. Pay the Fare Hold fee: Complete a few details on the Fare Hold page and pay the Fare Hold fee. The fee will be refunded to your credit balance when the booking is confirmed. 

  4. Fare hold Confirmation: We'll send you a Fare Hold confirmation email, which will include a booking reference.

  5. Complete the form below: Use your new booking reference and family name to complete the Fare Hold Credit redemption form below. You have 24 hours to fill in the form. We will send you an email to confirm we've received your submission.  Note, if you no longer want to complete your booking, you can simply let your booking lapse by not completing the form.

  6. Leave it with us: We will then use your credit to finalise your booking. If your new flights are more than your credit balance, or we encounter any other issues, we will call you and get it sorted. 

  7. Booking confirmation: Once we have processed your request, we will send you your e-ticket via email. This may take up to 14 days - don't worry, your booking is safe and will be processed in time for your flight.

Step 2: Fill in the form

This form is only for customers who have reserved a fare using Fare Hold and want to use a credit to finalise their booking.

Having trouble seeing the form? Try using a different internet browser or device.

More COVID-19 information

COVID-19 FAQs

We've created a number of frequently asked questions regarding COVID-19.

Domestic flight schedule

We are pleased to be operating with more services on our domestic schedule.

International flight schedule

We are operating a limited international flight schedule due to government restrictions.