Stay one step ahead of scammers

Fake emails, websites and social media posts can be very well done, but usually you'll notice:

Inconsistencies in 'from' email address and display name

The 'from' address may look legitimate at first glance, but a closer look in the email headers may reveal that the email address associated with the display name is actually coming from someone else, for example from AirNZ <<rewardairnzH50cuo@lycos.com>>.

Unexpected contact

Someone you don't know contacts you or you get a message from someone you know, but the message seems unusual. It's always recommended to verify the authenticity of the sender.

Sense of urgency

Scammers want you to act quickly, without thinking. They'll often ask you to click on a link or send account information immediately.

Generic greetings and sign-offs

Scams might not be addressed specifically to you. Instead, they might start or end with a generic greeting such as 'Dear Sir or Madam' or 'The Team'.

Random offers

Some scams will involve a 'too good to be true' scheme, like a low-risk investment opportunity with high returns.

Suspicious attachments and links

Don't open attachments or invoices from people or companies you don't know or you haven't requested a service from. Hover over any links to see the website address (URL). If the address doesn't match the place it's saying it'll take you, it's likely a scam.

Requests for personal information

Scammers often ask for your personal information, such as login details or financial information. Never provide this information in response.

We'll never ask for your credit card details, account login details, passwords or verification codes, through a link in an email, text message or social media post, or in response to a phone call you've received out of the blue.

See Air New Zealand's cyber security hub for more information about staying cyber safe.

These are Air New Zealand's official social media accounts. We're certified with a blue tick next to our name in our posts.

• Facebook: Air New Zealand
• Instagram: @airnz
• Twitter/X: @FlyAirNZ and @AirNZJP
• TikTok: @airnz
• WhatsApp: Air New Zealand
• YouTube: @airnz

You can take a screenshot of the suspicious social media post and send it to us at phishing@airnz.co.nz, including the link to the post if possible. 

Please also report the post directly on the social media platform:

• Click or tap the three dots to the right of the post or tweet (don't click on the post).
• Select the menu that says 'report'.
• Choose the appropriate option.

If you believe you've come across a scam, you can forward it to us at phishing@airnz.co.nz. Please include the original URLs and links so that we can verify them and get back to you quickly.

Take care with anything that looks odd. Don't follow any links, enlarge or click on the post, or open any attachments.

After you've reported a scam or suspicious activity, you'll receive an automated email reply. Our dedicated team will review your report promptly and reach out to offer assistance as needed.

Once you've spoken to us, please consider reporting the scam or suspicious activity to other agencies, such as Netsafe and CERT NZ, so that they can take the necessary steps to prevent other people from being targeted.

If you've opened a suspicious attachment or link in a fake email, or entered any personal information, you should take action fast.

• If you've entered your login details on a suspicious website, change your password.
• If you've opened an attachment, scan your device for viruses.
• If you've received a phishing email at work, follow your business policy.