Domestic Passenger Rights under the Civil Aviation Act 1990 (NZ)

If your flight is cancelled or delayed, we will let you know the reason for the cancellation or delay as soon as we can.

In some cases where your domestic flight has been cancelled or delayed due to events within our control, you may have further rights under the Civil Aviation Act 1990 ("the CAA").

If your domestic flight has been cancelled or delayed due to events within our control , you may be entitled to proven and reasonable damages caused by the delay, up to a maximum of ten (10) times the price of your ticket.

It is important that you read this page carefully (including the below FAQ's) as your rights under the CAA will depend on your particular circumstances.

You can see a full copy of the CAA, or learn about domestic flight disruptions and your rights.

The Consumer Guarantees Act 1993 and the Contract and Commercial Law Act 2017 may also apply depending on the circumstances.

FAQs - Civil Aviation Act 1990

When will the CAA not apply?

Are there any other circumstances which Air New Zealand will not be liable to you under the CAA?

What types of damage may Air New Zealand be liable for under the CAA?

What type of damage may Air New Zealand not be liable under the CAA?

The CAA appears to say that I am automatically entitled to 10 x the price of my ticket for any delay to my domestic flight, is that correct?

I can only claim "reasonable and proven damages" caused by the delay to my domestic flight - what does this mean?

How can I claim a refund of my flight ticket for a delay/cancellation to my domestic flight?

I have a refundable fare and want to claim a refund; how can I do this?

How can I claim additional damage (excluding ticket refunds) which I have incurred as a result of a delay or cancellation to my domestic flight under the CAA?

¹ Except for liability under s91ZE of the Act.