Elite tier benefits
We want our most frequent flyers to have an exceptional journey with us every time. As an Elite member, you will receive a great range of travel benefits designed to make your whole travel experience as seamless and comfortable as possible.
Elite members may access Air New Zealand, Star Alliance and Partner Airline lounges prior to departure on an Air New Zealand or Star Alliance ticketed flight along with our eligible partner flights. As an Elite member you may invite up to five guests (travelling on the same service and subject to space) to join you in all Air New Zealand International and Domestic Lounges. One guest is permitted in the Air New Zealand Regional Lounges, Partner Lounges and Star Alliance Lounges. Koru Express in Christchurch does not permit any guest entry. Children over 2 years old travelling with you will be included as part of your guest allowance in Star Alliance Lounges. Children over 12 years old will be included as part of your guest allowance in Air New Zealand Lounges. Please see more about lounges.
Recognition Upgrades: Elite members receive two long haul Recognition Upgrades and one short haul Recognition Upgrade each time you retain or become an Elite member, and these are valid for 12 months. Recognition Upgrades can be used to request a one cabin class, one sector upgrade, for example, from Premium Economy to Business Premier™.
The short haul Recognition Upgrade can be applied to short haul routes between New Zealand and Australia or the Pacific Islands. Where the applicable flight only offers two cabin classes, the upgrade will be applied to move from Economy to Business Class. Where we offer a three cabin class configuration, two long haul Recognition Upgrades from the same account are able to be applied together for an upgrade request on one sector from Economy to Business Premier.
Elite Airpoints Dollars™ upgrades: Elite members can request an Elite Airpoints Dollar upgrade for one cabin class, one sector upgrade, for example, from Premium Economy to Business Premier, by using Airpoints Dollars at set rates. Where the applicable flight only offers two cabin classes, the upgrade will be applied to move from Economy to Business Class.
Elite members upgrade requests are able to be applied to a ticketed booking up to 355 days before scheduled flight time. If upgrade seats are available on your selected service the upgrade will be confirmed at the time of application. High load factors may prevent us from confirming an upgrade in advance of travel. If this is the case, your Elite upgrade request will be prioritised for any remaining unsold seats at the airport on the day of travel, subject to operational requirements.
Recognition Upgrades and Elite Airpoints Dollar upgrades are only able to be applied to Air New Zealand ticketed and operated flights.
Gifting upgrades: An exclusive benefit available to Elite members is the ability to gift Recognition Upgrades or Elite Airpoints Dollar upgrades to other Airpoints™ members who are on your gifting register. When you gift an upgrade and are travelling with your giftee, the upgrade request will be considered at Elite tier status level for yourself and one travelling companion, as well as any accompanying children aged up to 12 years old. Any additional giftees either accompanied by you or travelling separately will have their upgrade request reviewed based on the giftees' own tier status.
To improve your chances of having your upgrade confirmed it is best to request one of the above upgrades at the time you book or at least 7 days before your flight as this allows us to fully assess your request before OneUp™ upgrades are considered.
OneUp™ upgrades: OneUp™ is Air New Zealand’s upgrade offer system that gives people travelling on Air New Zealand the opportunity to move up one cabin class using either Airpoints Dollars or cash as payment when travelling internationally. In recognition of your loyalty to Air New Zealand, Elite members’ OneUp offers will be upweighted by 50%. More about OneUp™.
Elite members have access to our frequent flyer seating located towards the front of the cabin on most Air New Zealand flights. These can be booked during the Seat Select process when booking online, by visiting My Bookings when signed in to airnz.co.nz or by calling our contact centre. Frequent flyer seating is available to you on a first come first serve basis and available on any fare type purchased on Air New Zealand. Some seats are designated Preferred Seats, these include Exit Row. Elite members enjoy complimentary access to any unsold Preferred or Exit Row Seats within 48 hours of departure.
Passengers travelling in Economy class, departing from Australia or New Zealand on an Air New Zealand ticketed and operated flight, with an Air New Zealand flight number to Honolulu, Singapore, or China (including transit journeys via Hong Kong) or vice versa have a standard check in baggage allowance of 2 pieces, with each bag weighing no more than 23kg. Elite members can take an extra bag up to 23kg at no extra charge providing a maximum allowance of 3 check in bags when flying in Economy class.
Please note: Maximum number of check-in bags is three when travelling with Air New Zealand with each piece weighing no more than 23kg. More about checked-in baggage.
Domestic flights: Elite members may check in one extra bag (up to 23kg) on New Zealand domestic flights over and above their ticketed allowance for no additional charge, provided travel is on a fare that includes a checked bag.
International flights: Elite members may check in one extra bag (up to 23kg) on international flights over and above their ticketed allowance for no additional charge, provided travel is on a fare that includes a checked bag and up to a maximum of three bags total. Additionally Elite members are entitled to one additional standard piece of checked baggage without charge, where the ticketed itinerary has two or more Star Alliance airlines. This offer is not applicable to customers travelling on fares which do not have a baggage allowance, e.g. 'Seat' fares.
Carry-on bags: Elite members may take two pieces of carry-on baggage, with a combined total weight of 14kg with a maximum weight of either bag of up to 10kg. More about carry-on baggage.
Fast Bag: Elite members, can drop off and pick up your bag right beside the aircraft on Air New Zealand Link regional domestic flights. More about Fast Bag.
Elite members may nominate someone to become an Elite Partner. They will receive many of the benefits that you do when travelling with Air New Zealand and some of our partner airlines. Please note: They will need to carry and present their Elite Partner card when travelling. For a full range on how to receive these benefits please see more information about Elite Partner.
To register an Elite Partner, sign into your Air New Zealand account and go to the My Benefits page. The Elite Partner card will be sent to your registered address. You can change your Elite Partner once a year, within 30 days prior to your Elite requalification date. To make this change, please call the Air New Zealand contact centre.
Priority check-in: To speed up your journey through the airport, Airpoints Elite members are invited to check in at the Premium counter when travelling on an Air New Zealand ticketed or operated flight. When travelling on a Star Alliance flight, Airpoints Elite members can check in at the Star Alliance Gold designated counter.
Priority boarding: Once boarding commences, you may board at your leisure on Air New Zealand and most Star Alliance flights.
Priority baggage claim: You will be among the first to collect your baggage after disembarking an Air New Zealand operated flight. This benefit also applies to most Star Alliance airline operated flights.
Priority wait-listing: If the Air New Zealand or Star Alliance flight you want is full, as an Elite member you can be wait-listed in case a seat becomes available. Your wait-list request takes priority over Airpoints Gold and Silver requests. Wait-listing is not available on all fare types or with reward tickets. Priority wait-listing must be requested through your booking agent or if you have booked online simply call the Air New Zealand contact centre. Additional airfare differences, applicable penalties and service fees may apply.
Priority airport standby: You will be given priority standby if you are at the airport and wish to travel on an alternative flight. Simply speak with the check-in staff at your departure airport or call the Air New Zealand contact centre to request a priority airport standby. Standbys are not available with certain fare types, such as reward tickets or grabaseat™. Additional airfare differences, applicable penalties and service fees may apply.
Complimentary valet parking: As an Elite member, you will receive five complimentary Air New Zealand Valet parking e-vouchers. Valid for one year, these will be stored in your online account. Each e-voucher entitles you to one day (24 hours) complimentary valet parking. These can be used at Auckland or Christchurch when flying on an Air New Zealand ticketed and operated flight with an Air New Zealand flight number. At Wellington Airport you can book online to use your e-vouchers in the Air New Zealand Parking pre-paid facility on Freight Drive.
Elite threshold gifts: We like to recognise our most frequent travellers. Once you reach 3,000, 5,000 and 7,500 Status Points (with at least 1,400 Status Points earned on Air New Zealand travel) from your last requalification review date, one of our team members will be in touch to offer you a gift of your choice with our compliments. It’s a thank you from Air New Zealand. Elite threshold gift selection may include:
- An overnight stay at one of our acclaimed hotel partners in New Zealand and Australia
- A six-course tasting menu with matching wines at Clooney, one of Auckland’s leading degustation restaurants
- An additional long haul Recognition Upgrade
- A four-course dining experience at Peter Gordon’s The Providores and Tapa Room in Marylebone High Street, London
Hotel voucher: As an Elite member, you will receive a voucher for a complimentary, one room category, hotel upgrade at participating hotels in New Zealand and Australia. Hotel upgrade requests are only able to be assessed by the hotel at check-in and are valid for up to three consecutive nights. These can be redeemed on a Friday, Saturday or Sunday only. Upgrades are subject to hotel availability, participation and room type, the vouchers cannot be used in conjunction with any other offer. Hotel partners may change from time to time.
Rental car voucher: Each year Airpoints Elite members receive a voucher for a complimentary, one car type rental car upgrade at participating locations in New Zealand and Australia. Rental car upgrade requests should be made at the time of booking, and will be assessed by the car company upon collection. They can be redeemed on a Friday, Saturday or Sunday and are valid for up to three consecutive days. Upgrades are subject to availability and some car types may not be eligible for upgrade. Vouchers cannot be used in conjunction with any other offer. Rental car partners may change from time to time.
Discounted Business Class award fares: Discounted long haul Business Class fares are available in limited quantities to Elite members.
No Airpoints Dollars expiry: Your Airpoints Dollars won’t expire while you retain Elite status.
Retaining Elite status – roll over Status Points: Once you retain your Elite status by earning 1,350 Status Points (810 must be earned on Air New Zealand operated flights), any Status Points earned above 1,351 and up to 2,399 can be counted towards retention of your Elite tier status in the following year. You are able to roll over up to 1,048 Status Points in this way.
For example, if you retain Elite and you earn 1,650 Status Points in your membership year you will rollover 299 Status Points towards requalification in your next membership year. When your following year’s requalification date is reached, we will combine your 299 roll over Status Points with your current Status Points earned to determine whether you have retained Elite status for another year. The minimum requirement of 810 Status Points earned on Air New Zealand operated flights will still apply.
Status Points that are rolled over from the preceding membership year cannot be used for the purpose of qualifying for a banked year.
Elite banked year: If you earn more than 2,400 Status Points (1,400 Status Points must be earned on Air New Zealand operated flights) since your last requalification date, you will automatically receive a complimentary banked year at Elite Tier Status to use in the future, instead of receiving roll over Status Points. Elite banked years are added to your account and will be used the first time you don't requalify for Elite status on your own merit.
Extra gift recipients: You are able to nominate an additional four people to join your gifting register who do not share the same address as you, non-household giftees. This benefit is in addition to those who share the same address as you, your household giftees.
To register your household and non-household giftees sign in to your Air New Zealand account and choose Gifting Register under My Profile.