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Frequently asked questions
Who can I contact to help with my accommodation booking or make a new booking?
How can I save up to 26%* off my accommodation when I book a flight?
How do I access my package rate accommodation discount?
What happens to my accommodation booking after a delayed flight?
Will I be charged a cancellation fee for cancelling my accommodation booking?
Am I able to get a GST receipt for my hotel or accommodation booking?
Can I spend my Airpoints Dollars™ on an accommodation booking through your website?
Who can I contact to help with Airpoints enquiries on accommodation bookings?
How can I claim missing Airpoints on my accommodation booking?
10% Airpoints member discounts are available to logged-in Air New Zealand Airpoints members. The discount will be applied to the price of selected hotels or accommodation (excluding applicable taxes and other fees). Prices displayed include the promotional discount and are per room per night based on two people sharing a room. Blackout periods may apply and a minimum stay may be required. Please check individual property for details. Offers are subject to limited availability and may be discontinued without notice. Expedia's usual booking terms and conditions apply.
Expedia package recommendations and conditions
* The up to 26% off hotel discount is an average savings based on previous customers who have purchased a flight and then booked qualifying accommodation within a specified time period on Expedia.co.nz from 1 January - 31 December 2019 as compared to the price of the same accommodation booked separately as a non-qualifying transaction. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available at all accommodation properties.
Accommodation savings will be available when you have completed your flight booking with Air New Zealand and follow the prompts to book accommodation. After a flight booking has been made, package room rates will be presented with the countdown to display how long the rates are available for, based on the date and time of flight departure.
Alternatively, retrieve an existing booking and select 'Book a hotel'. In addition;
- Prices are updated regularly and are accurate when published
- Prices displayed are for stays on the specific dates shown
- Blackout periods may apply. Please check individual property for details
- Offers are subject to limited availability and may be discontinued without notice
- Please click through to individual deals to confirm prices, availability and applicable terms and conditions for those deals
- Expedia's usual booking terms and conditions apply
- Promoter: Expedia Inc, 333 - 108th Avenue NE, Bellevue, WA 98004, USA