Book hotels & accommodation

The Air New Zealand contact centre will not process hotel bookings with Expedia and aren't able to help manage existing bookings, but they are available for additional support where the Expedia team aren't able to resolve your query.

For support, queries, cancellations or information regarding your hotel booking, please contact the Expedia team dedicated to Air New Zealand customers on:

New Zealand:
hotels.airnewzealand.co.nz/service
NZ: 0800 441 951 toll free from NZ or +6499134306 for when you are in your destination

Australia:
hotels.airnewzealand.com.au/service
AU: 1800 285 250 toll free from Australia or +61291654244 for when you are in your destination

United States:
hotels.airnewzealand.com/service
US: 800 491 7295 toll free from the US

Canada:
hotels.airnewzealand.ca/service
CA: 800 596 7893 toll free from Canada

Singapore:
hotels.airnewzealand.com.sg/service
SG: 656 823 2384 toll free from Singapore

Japan:
hotels.airnewzealand.co.jp/service
JP: 03 4477 4633 toll free from Japan

Hong Kong:
hotels.airnewzealand.com.hk/service
HK: 852 3017 4381 toll free from Hong Kong

The up to 26% off hotel discount is an average savings based on previous customers who have purchased a flight and then booked a qualifying hotel within a specified time period on Expedia.co.nz from 1 January - 31 December 2019 as compared to the price of the same hotel booked separately as a non-qualifying transaction. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all hotels.

Hotels savings will be available when you have completed your flight booking with Air New Zealand and follow the prompts to book a hotel. After a flight booking has been made, hotel package room rates will be presented with the countdown to display how long the rates are available for, based on the date and time of flight departure.

Alternatively, retrieve an existing booking and select 'Book a hotel'.

Please note you are only able to access the package rate discount online following the purchase of your flight. Certain restrictions apply: 

• The hotel booking needs to be made within the specific validity period as displayed on the countdown clock. This is up until the time of flight departure
• The primary traveller must be over 18 years old
• A return flight booking is required with at least 1 night between the flights
• The first night of your hotel stay must be within three days of the day your flight lands if you have booked a round-trip flight or a multi destination flight
• Your travel must be less than 51 weeks away from the date of booking
• Other reasons as determined by Expedia

In addition, we can only offer package rate discounts when you book your trip directly on these Air New Zealand websites:

• New Zealand (including grabaseat.co.nz)
• Australia
• The USA
• Canada
• Singapore
• Japan
• Hong Kong

If you are still having trouble accessing the package rate discount, please contact Expedia directly.

If a flight delay will make you late for your hotel check-in, let them know. If you miss your reservation or arrive late, you may be charged a fee, so be sure to let them know of any changes as soon as possible.

If you need to book a new hotel, we can help. You can compare your options and choose your new hotel online.

While Expedia does not charge fees for changes or cancellations, they are required to pass along the hotel's non-refundable rate plans or fees. Such fees are highest when cancellations occur within 48 hours of your scheduled travel dates.

Expedia, who are the merchant of record on the hotel booking don't provide tax invoices with a GST number.

You are able to print a receipt of your booking here, but it won't break out the tax component, only the information provided by the property which includes taxes and fees as part of the room rate.

More information and Expedia's reason for this can be found under Prepaid Hotel Reservations under Expedia's Terms and Conditions, which were agreed to before proceeding with your booking:

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, we do not collect taxes for remittance to applicable taxing authorities.

The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that we pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice us for certain charges, including tax amounts.

The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. We do not act as co-vendors with the Supplier with whom we book or reserve your travel arrangements.

Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by us to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by you. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by us vary based on the amount and type of hotel reservation.

You can earn Airpoints Dollars on every hotel booking you make on the Air New Zealand website. You can't currently redeem your Airpoints Dollars™ for a hotel booking.

The Air New Zealand Airpoints team can be contacted on New Zealand 0800 247 764

We add these Airpoints Dollars to your account at the end of each month, once you've completed your hotel stay. If you booked a hotel with a 'pay later' option where you paid at the hotel, please allow 35 days following check-out for this to be credited to your account.

If your expected Airpoints Dollars don't appear in your account, you can make a claim up to six months later. Just complete a Missing Airpoints Claim form. Include any supporting documents to help us verify your claim with the relevant hotel or rental car company.

Hotels often have different bed arrangement for different numbers of occupants.

Common room descriptions are:

• Single - a single bed (one person)
• Twin - two single or double beds (up to two people)
• Double - a queen-sized bed (up to two people)
• Triple - usually a queen-sized and a single bed, or a queen-sized bed and a fold-out couch or rollaway bed (up to three people)
• Quad - usually a queen-size bed and two singles, or one single and a fold-out couch or rollaway bed (up to four people).

The price advertised may be the total cost for the room or the cost per person, so it's best to check at the time of booking.

If you would like to know what size bed you’ll be in for the night, it's best to contact your hotel directly.