If online check-in is not available for your flight, you'll need to complete check-in at the airport. Please make sure you give yourself plenty of time at the airport to complete the check-in process and clear security.
Please note: Essential maintenance is being undertaken by Auckland Airport impacting our international check-in area. Please check in at Zone A where our team will guide you to the temporary bag drop area.
Your international check-in time depends on your particular flight. Some flights close check-in 90 minutes before departure. Others can be 120 minutes beforehand.
You can find the exact time in the Air NZ app, your check-in email or on your e-ticket.
Remember, this is when check-in and bag drop closes. Give yourself enough time to arrive well before then. There could be queues, or you might be delayed on your way to the airport. You also need to give yourself enough time to go through security screening and customs.
Note: If the first flight in your itinerary is operated by a partner airline. You'll need to check in at the partner airline's check-in desk or website.
It's very important you have all your documentation. It's illegal to board your flight without it.
- Your ticket, either printed or electronic
- Your passport, valid for at least six months. Check if the countries you're visiting have other passport requirements
- Your entry visas, if required by the countries you're visiting
- Your health and/or border declaration, if required by the countries you're visiting or transiting through
Entry requirements differ between countries. Before you check in, we recommend that you ensure that you meet all travel requirements for each country you're visiting or transiting through.
Three ways to check in
If you have all the travel documentation required by your destination and transit points, you can skip the queues and use the self-service kiosks.
You will be asked to scan your machine-readable passport (these have two lines of letters, numbers and symbols below your personal information).
Then confirm your seats, and print your boarding passes and bag tags. Attach the labels to your bags and take them to the bag drop. You're ready to go through security.
You can use self-serve kiosks if you're flying from:
- Auckland, Wellington, Christchurch, Queenstown
- Sydney, Melbourne and Brisbane
- Los Angeles and Hong Kong.
Flying with a partner airline? Check in at the partner airlines departure desks.
Sometimes you have to check in at the airport
We can't always offer online or mobile check-in.
You'll need to check in at the airport if:
- There are border restrictions that require us to manually check your documentation
- Home-printed or mobile boarding passes are not accepted at your departure airport (such as Bali's Ngurah Rai International Airport).
- You're flying out of Niue. You'll need to check-in at the airport at least two hours before your flight departs
- If you need special assistance
- If you're a child travelling alone
Remember, you can only check in if you hold the correct entry and transit requirements, such as a visa, ESTA or proof of onward travel.
Once you've checked in online, it's easy to check in your bags when you arrive at the airport. Use one of our self-service kiosks to print your bag tags. Tag your bags and take them to Bag Drop. You can track the status of your bags on all Air New Zealand and partner Star Alliance flights within the Air NZ app.
Remember, bag drop closes when check-in closes, so make sure you allow enough time.
If you've requested an upgrade and haven't heard from us yet, please check in as normal. It won't cancel your upgrade.
If your upgrade comes through at the last minute, we'll let you know at the gate and give you a new boarding pass.