OneSmart™ travel card

To be eligible for OneSmart, you must:

• be at least 16 years of age
• live in New Zealand
• be an Airpoints™ member

Your card will be sent to the home address in your Airpoints profile . Please check that this is correct before you request a card.

If you're an active OneSmart user and your card is due to expire, we'll send a new card to the address listed in your Airpoints profile so do make sure your contact details are up to date.

If you haven't received your replacement card, please call the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you're overseas (charges may apply).

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Request OneSmart

Use OneSmart online or in-store, whether you are overseas or in New Zealand.

Load up to nine currencies including NZD and use OneSmart for eligible purchases¹ wherever Mastercard® is accepted². Your card will select the currency of the country you are in,  if you have that currency loaded. If you don't have the local currency loaded, your card will draw on any available account balances in the following order of priority: NZD, AUD, USD, CAD, EUR, GBP, SGD, HKD, JPY. You can also use OneSmart to withdraw local currency from ATMs wherever you go as long as the ATM machines carry a Mastercard® symbol. 

Note: It is currently not possible to use OneSmart due to restrictions in Iran, North Korea, Sudan, Syria and Russia, Crimea, Donetsk and Luhansk regions. If you attempt to withdraw cash from an ATM or use your card in any of these countries, your request will be declined. In addition, card acceptance is subject to ATMs and individual merchant POS terminals whom may choose not to accept Prepaid Cards.

OneSmart cannot be used for:

• Purchases from merchants where the transaction is processed manually (through a zip-zap machine)
• Direct debit, reoccurring or instalment payments
• Purchases from merchants who do not accept prepaid Mastercard branded cards
• Gambling merchants
• Transactions in countries prohibited by US Government sanctions and laws.
• As means of preauthorising expenditure with some businesses (such as hotels, cruise lines and car rental companies)

Please be aware that if you use your OneSmart card for any "pre-authorisations" including but not limited to, payment for hotel bookings, car hire, or on Cruise Lines it may take up to 30-days for the pre-authorisation amount to be released back onto your card.

If OneSmart is used for this purpose, some businesses (such as hotels, cruise lines and car rental companies) may pre-authorise the estimated amount of the final bill plus an additional 15%, this total amount will temporarily be unavailable. Pre-authorisations can take up to 30-days to return funds to your card.

There is no issue in paying for your hotel using your OneSmart Account at the end of your stay.

Please be aware if you use your OneSmart card for 'pay at the pump' terminals at petrol stations. These terminals place a hold on funds, and that hold may not be removed from your account for some days.

Note:  It is currently not possible to use OneSmart due to restrictions in Iran, North Korea, Sudan, Syria and Russia, Crimea, Donetsk and Luhansk regions. If you attempt to withdraw cash from an ATM or use your card in any of these countries, your request will be declined. In addition, card acceptance is subject to ATMs and individual merchant POS terminals whom may choose not to accept Prepaid Cards.

Please be aware that if you use your OneSmart card for any "pre-authorisations" including but not limited to, payment for hotel bookings, car hire, or on Cruise Lines it may take up to 30-days for the pre-authorisation amount to be released back onto your card.

If OneSmart is used for this purpose, some businesses (such as hotels, cruise lines and car rental companies) may pre-authorise the estimated amount of the final bill plus an additional 15%, this total amount will temporarily be unavailable. Pre-authorisations can take up to 30-days to return funds to your card.

There is no issue in paying for your hotel using your OneSmart Account at the end of your stay.

Please be aware if you use your OneSmart card for 'pay at the pump' terminals at petrol stations. These terminals place a hold on funds, and that hold may not be removed from your account for some days.

No. When making a booking through the Air New Zealand website, payments made using OneSmart will not incur the advised card payment fee.

You can use OneSmart for transactions anywhere Mastercard® is accepted electronically. If you don't have the local currency loaded, your card will draw from any available account balances in the following order of priority: NZD, AUD, USD, CAD, EUR, GBP, SGD, HKD, JPY. You can also use OneSmart to withdraw local currency from ATMs as long as the ATM machines carry a Mastercard® symbol.

Note: Mastercard conversion rates and currency conversion fees will apply. 

Only one card is issued for each OneSmart account. Each family member who is a New Zealand based Airpoints member and who is over 16 can request to have their own OneSmart card. Card to card transfers between two activated OneSmart accounts can be done so you can transfer money to another OneSmart cardholder at no additional cost. Transfers can take up to two business days to process before funds are available for use. 

For all new Silver tier members, OneSmart will automatically be sent to you. As you move up the tiers, you will be sent a new card if you have activated and used your OneSmart account previously. If you no longer receive OneSmart on your tier renewal, you can request a card at any time by calling the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you're overseas (charges may apply).

Your OneSmart card details are on the back of your Airpoints membership card. Expiry is set at 4 months after your tier renewal date. This means that if you're overseas and haven't received your new card, you can still continue to use your existing card for purchases. Your OneSmart account will remain active and you can log in using the website or app to manage your account.

You can request a OneSmart card anytime by:

1. Making a request online

2. Calling 0800 787 555 (within NZ) or +64 9 377 8535 (if overseas). 

OneSmart will be delivered to you within 3-4 weeks of your request. You can call the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you're overseas (charges may apply) to find out what's happening with your request. We may also be able to help if you're travelling soon and need a card urgently.

If you'd like to close your account, you can do so by calling the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535, if you're overseas (charges may apply).

Before you close your account, make sure you've transferred your money out of your account. You can also transfer any remaining balance back into NZD and into your bank account. This can be done online and via the OneSmart app.

Only members with recent OneSmart account use will receive a new OneSmart card on their Airpoints membership renewal date. If you are not using OneSmart, you will not receive a new card as you approach your card expiry date.

All Airpoints members can also access and use their digital Airpoints card in the Air NZ app. You can find this by downloading the Air NZ app, clicking on the Airpoints tab located at the bottom of the screen, and then tapping on the digital Airpoints card.

A card issuer is responsible for issuing a card and setting the terms and conditions associated with its usage. EML Payment Solutions Limited is the card issuer for OneSmart. When you apply for OneSmart, EML is required to verify your identity by law.

You can do this with a New Zealand Drivers Licence, a New Zealand Birth Certificate, your New Zealand Citizenship document, or AA membership and a recent utility bill. Have two of these handy when you activate your card.

Yes. OneSmart is a prepaid Mastercard® which acts like a debit card. You can load up to nine currencies including NZD onto OneSmart and reload anytime to make purchases in-store or online, wherever Mastercard is accepted². Unlike a credit card, you won't be borrowing money. Instead, you'll be spending money you've already loaded onto the account in advance.

You can also use OneSmart to withdraw money from ATMs in New Zealand or overseas wherever you are as long as the ATM machine carries a Mastercard® symbol.

The expiry date of your OneSmart card is printed on the OneSmart side of your Airpoints card. You cannot use your OneSmart Card to access money loaded onto your OneSmart facility after the expiry date. If you have an active OneSmart account and have made a transaction within the last five years a new card will be sent to you near your expiry date.

All Airpoints members who upgrade to Silver will receive a OneSmart by default. You can request a replacement OneSmart Card at any time. If your OneSmart Card expires, you will still be able to obtain your money loaded onto your OneSmart facility from EML through a cash out.

If you cease to be a member of the Airpoints Programme, you will not be able to continue using OneSmart and will need to cash out your OneSmart facility.