OneSmart is a prepaid multi-currency travel card that can be used at millions of locations worldwide, everywhere Mastercard® is accepted#; an easy and secure way to manage your travel money. Set aside your budget and load up to eight foreign currencies plus New Zealand Dollars before your trip, then spend like a local wherever you go. Plus, you'll earn 1 Airpoints Dollar for every NZD $100 spent overseas1 on eligible purchases2.
Travel smarter with OneSmart
If you have any questions about your OneSmart card, contact the OneSmart customer service centre on 0800 787 555 or +64 (9) 377 8535, or check out our help pages below.
Manage your travel money easily with the OneSmart mobile app
The app^ is a convenient and secure way to manage your travel money, whether you're loading foreign currencies before you fly or while shopping overseas.
Use the OneSmart app to:
- Check the balances of each currency in your OneSmart account
- Easily transfer funds between currencies
- Review your transaction history
- View your Airpoints Dollar balance
OneSmart accounts opened prior to November 2016
If you had a OneSmart account prior to 14 November 2016, this account has been inactive since 8 March 2017. Any foreign currency has been converted to New Zealand dollars, and, if applicable, your funds are available for collection from BNZ. Find out more about claiming your funds back.
OneSmart is an unsecured debt security issued by Travelex Card Services Limited, a member of the Travelex Group. OneSmart is not guaranteed by any member of the Travelex Group or any other entity. A Product Disclosure Statement is here. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the OneSmart facility before making any decisions about whether to acquire or continue using the prepaid facility. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
#Although the Mastercard acceptance mark may be displayed, OneSmart may not operate in some countries and geographical regions, due to restrictions. For more information please see the Product Disclosure Statement.
1When calculating your Airpoints Dollar earnings, if you spend in a foreign currency, the amount you spend will be converted into New Zealand dollars at the currency exchange rate prevailing at the time the amount is deducted from your OneSmart Card.
2Eligible purchases do not include money orders, traveller’s cheques, gambling chips, adult entertainment, flights purchased directly from Air New Zealand. You do not earn Airpoints DollarsTM when loading funds to your OneSmart Card, transferring funds to another currency balance or another member’s OneSmart Card or when withdrawing funds from ATMs or cashing out your OneSmart Card balance. Purchases that are reversed, refunded or charged-back are also ineligible for points earn, in addition to fees incurred.
*Lock in your exchange rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.
~Some ATM operators may charge their own fees and set their own limits.
Eligibility criteria apply. OneSmart is available to Airpoints members residing in New Zealand, 16 years of age or older.
^By downloading, installing or using the Air NZ OneSmart app, you agree to be bound by the terms and conditions. iOS: Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch. Android: Requires Android 4.0.3 or later. This app is optimized for Android phones.