Air New Zealand respects the privacy of its customers.
For the purposes of applicable privacy legislation, the “Data Controller” in respect of your personal information is Air New Zealand Limited.
Personal information is any piece of information that relates to a living individual (natural person) who can be identified, directly or indirectly.
We will collect the personal information you provide us and we may also collect personal information online from your computer, mobile or other device. We may collect from and share your personal information with a range of third parties, including the other passengers named in your booking, reservation agents, travel service providers, other airline carriers, medical, safety, aviation and security personnel. We may also disclose your personal information to customs and immigration, governmental and law enforcement agencies. For example, when we are required to do so in accordance with customs, transportation security and civil aviation laws.
If you are an Airpoints Member, or hold any account associated with us, we may also collect from and share your personal information with a range of third parties including our Airpoints Partners and our other third party business partners. We will deal with your personal information for a broad range of purposes including: to facilitate the services you have requested, to better understand your preferences, and to generally conduct and develop our business.
If you choose not to provide us with the personal information that we request then we may not be able to offer our services and products to you.
You may have rights under privacy legislation to access, delete and correct the personal information we hold about you. If you would like to access or correct your personal information, or if you have any questions or complaints in relation to privacy, please contact us. If we decide to refuse your request for correction of your personal information, we will notify you of our decision in writing, if required by law.
We collect and use the personal information that you provide to Air New Zealand and to ‘Reservations Agents’ and the information that Reservation Agents provide to us in relation to your bookings for flights and travel related services (for example, if you make a booking or if a booking is made on your behalf). The term ‘Reservations Agents’ includes reservations agents of Air New Zealand and Air New Zealand Holidays, third party travel agents, third party online travel agents, airline customer service representatives and Airpoints representatives.
The personal information we may collect about you in relation to a booking includes your name, address, date of birth, nationality, passport number, credit card details, bank account details, phone numbers, email address, flight and other travel details, your special meal or special assistance requests, loyalty programme membership, the identity of persons who may be travelling with you on your booking, their personal details, if provided, and any other personal information you may volunteer (or which may be volunteered on your behalf) as part of the booking.
If you make a booking with us, use any of our services or use our websites, we may receive information about you from third parties. We work closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may request and collect (from you or a Reservations Agent) your ‘sensitive information’, such as information about your religious beliefs or health / dietary requirements, for the purpose of helping to fulfil your special needs requests (for example if you have requested a special meal for health or religious reasons). We may disclose ‘sensitive information’ about you to our agents and third parties (such as airports, catering companies and their business partners) for the purpose of fulfilling your special needs requests. These agents and third parties may be located outside of New Zealand or the European Economic Area in countries who may not have data protection laws that are comparable to the laws of the country in which you reside.
We may collect and disclose personal information about Air New Zealand passengers, including sensitive details about your physical and/or mental health, race, religious and other similar beliefs and criminal records, to third party medical, safety and/or security personnel if we believe that the collection or disclosure of the information is desirable to lessen or prevent a serious threat to an individual’s life, health or safety or a serious threat to public health or public safety; or if we believe that it would be in the interests of aviation safety and security.
We may collect (either directly or from third party airline carriers) personal information about passengers who exhibit disruptive behaviour onboard any aircraft. This may include the passenger’s name, flight booking details, and information about the nature of the disruptive behaviour. We may disclose this information to security personnel, law enforcement agencies and to third party airline carriers if we consider that disclosure is reasonably appropriate in the interests of aviation safety and security.
If you are a Koru Member, we collect the personal information you provide us as part of your Koru membership and information about your use of Koru membership benefits, in addition to any personal information collected as part of your Airpoints membership (see section 1.7 below). This personal information may be processed for the purposes described in section 2 below.
If you are an Airpoints Member, we collect personal information about your Airpoints membership. This includes the information you provide on your Airpoints application form; your Airpoints number, your online Air New Zealand Account password information; your travel history; country of residence; information about any giftees you may register on your Gifting Register; and if you choose to complete an optional ‘Travel Profile’ on our website, we will collect this information.
We also collect personal information about you from our Airpoints Partners including information about your transaction and purchase history at retail stores and online stores, where you use your Airpoints membership, and/or where you earn Airpoint Dollars and Status Points.
We may collect personal information about you from third parties to verify your identity and address.
We may collect personal information about you from our third party business partners to assist in identifying suitable offers and promotions from us and our third party business partners that you might be interested in. We may also collect personal information about you that is publically available.
If you are an Air New Zealand Airpoints credit card holder, OneSmart or Travelcard holder, we may collect personal information about you from our third party business partners about your membership and use of these products, including transaction history information.
If you apply for or hold an Air New Zealand Airpoints credit card, we may collect personal information from Kiwibank and MasterCard in relation to your application for and the use of your Air New Zealand Airpoints credit card, including your transaction history information.
If you apply for or hold an OneSmart Account, we may collect personal information about you from BNZ and MasterCard in relation to the use of your OneSmart Account, including your transaction history information.
If you are an Airpoints Member, we may also collect, use and disclose personal information about you in accordance with the Airpoints Terms and Conditions.
If you enter an Air New Zealand competition or promotion, we will collect the information you provide as part of your entry. If you provide us with the names and contact details of any other people that you would like to have participate in our contests or promotions, we will also collect this information, and we draw your attention to section 6 below.
If you complete a survey conducted by or on behalf of Air New Zealand, including an ‘airnzmyvoice’ survey, we will collect information about you in your survey answers, including your name, unless you choose to answer anonymously.
If you travel on an Air New Zealand flight, we may collect information about your use of the onboard inflight entertainment system. This may include information about: your inflight purchases; your inflight entertainment setting preferences; your audio and audio-visual preferences and playlists; and your survey answers, if you choose to complete a survey using the inflight entertainment system.
We may collect, hold, use and disclose your personal information (including the personal information that you provide to us and that we obtain from third parties) for a number of purposes:
We use the personal information that is collected online from your computer, mobile or device for the following additional purposes:
You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to ask us not to process your personal information for marketing purposes at any time by contacting us; by unsubscribing to our marketing emails; and if you are an Airpoints Member, by updating your email communication preferences on the ‘My Profile’ page on our websites.
We may disclose your personal information:
If you are an Airpoints Member, Air New Zealand Airpoints credit card holder, and/or an OneSmart Account holder, we may also disclose your personal information (including, but not limited to, your name, date of birth, address and email address) to the following third parties:
We may disclose your sensitive personal information to third parties as outlined at sections 1.4 and 1.5 above.
We may also disclose your personal information to third parties:
If we transfer your personal information to another country, we will take appropriate measures to protect the personal information we transfer (for example, by entering into contracts, where appropriate, with the recipient of such personal information and, in the case of a third party service provider, supervising such provider’s use of the personal information, where required by law.), We will take such appropriate measures unless there is a legitimate basis under applicable law to process the personal information without such consent (for example, where the processing is necessary to protect your vital interests.)
By providing us with your personal information, you consent to us transferring, storing and processing your personal information to countries worldwide.
Our websites are not intended for the use of minors under the age of 18 and we do not knowingly market to, or solicit information from minors. We cannot distinguish the age of visitors to our websites. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us and we will remove the minor’s personal information.
If you choose not to provide us with the personal information that we request then we may not be able to offer our services and products to you. For example, we may not be able to complete a transaction or booking request or meet your special needs request. If you do not provide us with the information we request, we may not be able to accept your membership application for Koru or Airpoints membership or your entry into a promotion. We may not be able to provide you with Airpoints and/or Koru member benefits or complete your Airpoints transactions.
Under applicable privacy legislation, you may have rights to access, delete and correct the personal information held by us. You may request access to the personal information that we hold about you by contacting us. If we refuse access, or if we decide not to make the corrections or deletions you request, we will provide you with a written notice which sets out the reasons for the refusal, if required by law. We reserve the right, however, to deny or limit access or amendments to your personal information where we are entitled by law to do so (for example, where complying with the request could prejudice the prevention or detection of crime).
Where applicable law permits, we may charge a fee for responding to a request for access to and/or disclosure of personal information.
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0) 9 357 3000
The Privacy Officer
Air New Zealand Limited
Private Bag 920007
We take care with our physical, technical, organisational and electronic security to protect your personal information against loss, damage, misuse, unauthorized access, erroneous disclosure, alteration, or destruction.
As part of our security measures, we use secure servers and industry standard data encryption for transmission of personal information on Air New Zealand websites, for example when you pay by credit card online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your internet browser and our internet server, using a private (or secret) key to encrypt the information.
To protect your own privacy, you should not share your Air New Zealand booking reference number, Airpoints membership number, your online Air New Zealand Account password information, your personal identification numbers (PINs), mobile device passcodes, passwords or access codes with others including third-party information aggregators, as the sharing of these details could enable others to access your personal account information on our websites.
You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.
The Air New Zealand websites provide links to other websites for your ease and convenience. These websites may have different security standards and privacy policies. We recommend that you read the privacy policies for these websites before deciding whether to divulge information to these websites. We are not responsible for the information you choose to divulge to these websites.